Sprout Social
Sprout SocialExternal reviews
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Easy project management to keep social organized
What do you like best about the product?
Sprout Social makes it very easy to assign tasks to and alert key stakeholders in the social planning/execution process.
What do you dislike about the product?
This isn't really a knock but there is a ton of functionality to optimize your experience and without proper onboarding you may miss out.
What problems is the product solving and how is that benefiting you?
We're using it alongside our social agency and it's helping to ensure that no balls get dropped from strategy to execution. We're now able to approve messaging on the fly and have significantly increased our presence across mutliple social channels.
Makes Social Media Simple
What do you like best about the product?
Previous to using Sprout, I would spend a good part of my day toggling between social media channels. Now, I have everything I need in one simple site.
What do you dislike about the product?
It is still not easy to use for Instagram posts. Also, I have to re-verify that account often.
What problems is the product solving and how is that benefiting you?
Measurement is always difficult if you use the site tools. Sprout's reports are much easier to create and offer an excellent snapshot I can pass on to my board.
Recommendations to others considering the product:
Excellent tool that even beginners can use.
Automate and Collaborate Social Media Content
What do you like best about the product?
I like that you can send posts for approval to all the necessary parties and leave direct comments and notes on each individual post. Keeps everything in a single platform.
What do you dislike about the product?
I don't like that Sprout sends an email for every single post in individual emails because you will often get 20 emails at once. It would be nice if they could be consolidated.
What problems is the product solving and how is that benefiting you?
One of our main issues with social in the past was visibility in each post. This is no longer a problem with being able to share each post for approval and notes.
Simplifies Social Media Management
What do you like best about the product?
What I like best about Sprout is how simple it is to schedule content and work collaboratively with team members and clients.
What do you dislike about the product?
What I dislike about sprout is how often I have to reconnect my social profiles and receive error messages. But their support team is amazing and always responds quickly.
What problems is the product solving and how is that benefiting you?
Sprout Social helps our team stay organized and keep all of our clients content in one place.
Good platform for organization
What do you like best about the product?
I can see all the metrics from our platforms in one consolidated view. Saves my team a lot of time.
What do you dislike about the product?
Some functionality can only be managed on the app. I would like for everything to be available via the desktop.
What problems is the product solving and how is that benefiting you?
We are saving time by not having to log into each platform. Also, scheduling posts ahead is a big productivity gain.
Perfect if you love forum-style organization, not for the column-minded person
What do you like best about the product?
The ability to save, tag, quickly categorize and move content around. I'm posting more variety, more quickly, than I can with other platforms. I also find the reporting very reliable and easy to export. This is a good plat form for professionals or anybody managing multiple brands. Some of the other platforms are good for maybe the small business in-house marketer, but at the corporate level we are capable of doing so much more with stats and actions.
What do you dislike about the product?
I dislike that the menus are both on the left and the right, and everything is so deeply nested. Many of those things can be personalized and I am somewhat new to the tool.
What problems is the product solving and how is that benefiting you?
Curating relevant tweets and content that can be repurposed to support new brands that have a very limited flow of new/incoming content. Easy to respond to social engagements without hunting all over the internet to find those opportunities.
Sprout
What do you like best about the product?
Schedule your posts in advance and great reporting tools.
What do you dislike about the product?
It can be very expensive if you add accounts.
What problems is the product solving and how is that benefiting you?
We are solving workflow issues with sprouts approvals process.
Great platform for managing multiple accounts
What do you like best about the product?
Friendly UX/UI and detailed analytics and seamless communication and task assignment between team members. I also enjoy the listening tool to keep track of what is being said about our brand.
What do you dislike about the product?
It seems like the platform doesn't integrate IG accounts well: ad comments don't show and can't see the content of DMs sometimes
In the smart inbox, it would be great to see the number of private messages per user instead of by message
I would like to see a better integration of Arabic since as of now the platform isn't Arabic friendly
The listening tool still has room for improvement such as searching by specific periods, filter tweets/replies/retweets.
In the smart inbox, it would be great to see the number of private messages per user instead of by message
I would like to see a better integration of Arabic since as of now the platform isn't Arabic friendly
The listening tool still has room for improvement such as searching by specific periods, filter tweets/replies/retweets.
What problems is the product solving and how is that benefiting you?
Sprout helped our team see all types of messages for different accounts in one place and engage with our users in a timely manner It has also really been helpful in gauging our users' sentiment and keeping track of all the comments and messages we receive from them thanks to the tagging system.
Pretty Helpful!
What do you like best about the product?
It's easy to use, It's super helpful to not only overview the client's different Social Media but get the insights from the management side of things to track everyone's performance as well in a pretty streamlined interface.
What do you dislike about the product?
Hmmm, nothing I can think of, so far everything's been great.
What problems is the product solving and how is that benefiting you?
Satisfy the client's needs to have their Social Media moderated, as well as get the overview we need for QA and performance for the Mods.
A Robust (and Continually Growing) Social Management Tool
What do you like best about the product?
As an ad strategist, I love the reporting tools. Tracking post performance allows us to select the best content for promotion and listen for audience responses.
What do you dislike about the product?
Our social profiles disconnect periodically, which can slow things down sometimes. These are planned disconnections and are likely linked to security objectives, but if a team member doesn't have the right permissions, sometimes they're stuck.
What problems is the product solving and how is that benefiting you?
Sprout helps us to keep track of how our content is performing and allows us to follow customer comments. It's an awesome mix of quantitative and qualitative data that adds depth to our reporting.
Recommendations to others considering the product:
Try it out. You'll quickly find that it saves time and provides amazing value.
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