Sprout Social
Sprout SocialExternal reviews
6,228 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The Marie Kondo of Social Apps
What do you like best about the product?
This lets you see all of your social replies in one place at first glance gives excellent analytics and shows you a visual calendar of your pending posts.
What do you dislike about the product?
Nothing! For us, it is the perfect solution to managing multiple channels. That said, I do with the hashtag reporting was more intuitive. I often forget that it is there.
What problems is the product solving and how is that benefiting you?
We are able to respond to posts and messages quicker in one place. I can email the posts to a colleague without taking a screenshot and assign people to respond if necessary.
Recommendations to others considering the product:
Review your processed and what you need and measure it against what Sprout Social offers.
Wonderful service with the right amount of analytics
What do you like best about the product?
The analytics suite in Sprout Social is just the right amount for someone looking to scratch the surface of social media data.
What do you dislike about the product?
Other modules are an upgraded cost and I'd like a free trial before committing.
What problems is the product solving and how is that benefiting you?
Helped with competitor analysis and monitoring tools, also capable of scheduling posts.
Sprout review
What do you like best about the product?
Sprout social is a social listening tool and I love how I can link all my social media platforms in it and create content calendar for every account I have.
What do you dislike about the product?
There’s nothing I really dislike. I think sprout social is very useful
What problems is the product solving and how is that benefiting you?
It helped me not only post on my social media accounts but also with analytics. They have graphs that are easy to read and are current.
Sprout Social
What do you like best about the product?
What don't I like? I love Sprout Social. What I like most is the Reports feature. This alone has stepped our Social Media game up tremendously. I am able to go in and see how our post is performing while also seeing how our competitors are doing. I recommend Sprout Social for all marketers.
What do you dislike about the product?
The only thing that is a pain is that when I want to search a time frame to present day it doesn't show present-day analytics.
What problems is the product solving and how is that benefiting you?
We have improved our insights and Social Media Content Management.
Great Tool
What do you like best about the product?
Easy to manage multiple social media accounts from one interface. This tool also allows you to feed multiple social media sources from one post. The scheduling tool is easy to use and very intuitive.
What do you dislike about the product?
There are some posts that fail in certain social media accounts, but not always. The failure notice doesn't supply enough information to understand why it failed.
What problems is the product solving and how is that benefiting you?
We are using SproutSocial as part of our media promotion for a non-profit. For most of us using the tool, this is a volunteer position, and it helps us maximize our volunteer efforts and gain visibility. This has cut the workload at the least in half, and with the analytics collected it is one stop for all the information we are tracking.
Recommendations to others considering the product:
You want time back on your schedule, this is a wonderful way to do it. No need going to multiple different social media platforms, you can create, edit, post, and respond all in one tool.
Great tool - simplifies multi channel approach
What do you like best about the product?
Sprout has a Smart Inbox which shows you all of your direct and indirect (via keywords) engagement. This allows you to engage with all whom engage with you from one central location. Messages can be tagged for sentiment, assigned to appropriate parties to respond to and taken care of. I don't know what we'd do without it!
What do you dislike about the product?
There stand to be some improvements to the platform. Reporting is somewhat limited. You can't share facebook items - but that is a facebook API thing. Customer service is also limited if you have questions.
What problems is the product solving and how is that benefiting you?
The main thing is really understanding and aggregating all of our organic social media engagement!
Recommendations to others considering the product:
Try the 1 month long free trial!
Love this platform!
What do you like best about the product?
The smart inbox is by far the best tool out there for any social media managers. This makes keeping up to date with all your engagements extremely easy. No more looking through multiple pages to reply to comments or reviews. Their reporting is also very thorough and provides really valuable competitor incites which I use on a daily basis,
What do you dislike about the product?
There is not a whole lot on the negative side for me, I have been using the service with many different clients over a 4 year period. There can be some failed posts from time to time but that is few and far between. I do wish there was a little better LinkedIn reporting or LinkedIn ad's manager.
What problems is the product solving and how is that benefiting you?
We are now easily connecting and engaging with fans each day in a timely manner, staying on top of trends and watching competitors closely. This platform also allows us to track internal data such as reply time, total replies and also sentiment scores based on our tag usage for social.
Recommendations to others considering the product:
This is a must for anyone working in social media on a daily basis! Both small and large companies can gain extreme benefit from this platform.
Easy to use
What do you like best about the product?
We cater to an international audience and Sprout allows us to schedule our posts so we don’t have to get up at all hours!
What do you dislike about the product?
I wish there was an ability to post more than 4 photos at a time on Instagram.
What problems is the product solving and how is that benefiting you?
We are tracking audiences easier and can plan out posts that we know they will respond to.
Great Management Tool
What do you like best about the product?
Having all of my clients' social platforms in one place, making it easy to navigate quickly and make necessary last-minute changes to posts. The built in content calendar feature allows an easy approval process and visual for clients. The reporting aspect is also helpful when looking at making improvements to social channels.
What do you dislike about the product?
There isn't a great option to monitor and respond to comments from followers and users.
What problems is the product solving and how is that benefiting you?
Scheduling, planning and managing social media for varying clients. I enjoy the fact that I only have to use one software for all of their needs.
Recommendations to others considering the product:
Better price than a larger competitor like Hubspot, but more limited monitoring for social platforms.
Very easy to use and very few limitations
What do you like best about the product?
The scheduling and inbox tools are very user friendly and robust. You can schedule out months in advance which is really helpful for us. They seem to keep pretty on top of APIs so I rarely have an issues with using them for every platform unlike some other similar brands I've used in the past. Also, the chat bot creator is extremely easy to set up and edit.
What do you dislike about the product?
The reporting is a little clunky and not as robust as I would like. For the most detailed analytics I still have to pull from each platform individually because the cross channel reports don't have everything I need.
What problems is the product solving and how is that benefiting you?
We have seen a lot of benefit from the optimal send times and the chat bot function.
showing 2,151 - 2,160