Sprout Social
Sprout SocialExternal reviews
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Sprout is a very reliable platform but the pricing is a little high.
What do you like best about the product?
Reliability and easy-to-use dashboard. Sprout saves time and is consistent.
What do you dislike about the product?
The cost compared to similar platforms is very high for my business's needs.
What problems is the product solving and how is that benefiting you?
Time-saving is the biggest, the next most valuable problem it solves is notifications all in one place.
Solid CMS for social media managers
What do you like best about the product?
it makes collaboration on multiple posts simple
What do you dislike about the product?
video and image uploads can be annoying at times
What problems is the product solving and how is that benefiting you?
The main benefit is the collaboration among multiple team members
Recommendations to others considering the product:
take some time to play around with the various tools provided to better learn everything.
Makes Life Easier
What do you like best about the product?
I love the ease of the platform. Being able to optimize our workflow across all our channels for the entire team, makes it so valuable for our day-to-day.
What do you dislike about the product?
Sometimes the UX is a bit tricky to navigate in that it's not always the simplest or most intuitive layout. I would also like to see an integration for Instagram Reels.
What problems is the product solving and how is that benefiting you?
It's optimized the amount of time we spend scheduling or drafting content. It's streamlined our approval process. It's also allowed us to share content calendars and reporting with external stakeholders, without needing to manually report.
Recommendations to others considering the product:
Lean on your account manager as much as you can - they're so supportive!
Handy for multiple account monitoring
What do you like best about the product?
The ease of use, it's easy to toggle the settings to see what's been answered. And it's easy to switch between multiple accounts quickly. Nice to see all comments from a user, historically.
What do you dislike about the product?
Occasional duplicated ad comments, I believe this has been fixed but it was a real pain. Some user pains but overall ok.
What problems is the product solving and how is that benefiting you?
24/7 crisis monitoring, customer service questions, customer service trends, review management.
Recommendations to others considering the product:
If you are working with multiple client pages on multiple channels, Sprout is easy to work with.
Sprout Social Tool
What do you like best about the product?
At this point, I have really enjoyed the ability to queue up posts for multiple accounts. This makes it easy to see what is coming down the pipeline for social posts. I always THOROUGHLY enjoy the analytics! They are super in-depth and give you lots of different data points to go off of.
What do you dislike about the product?
I would say Sprout Social is not fully intuitive...I can find it hard to navigate at times. I have had to search for a while to find certain things and felt frustrated I couldn't find the section I needed. This service offers so much that I'm still learning how to navigate all of the tools available.
What problems is the product solving and how is that benefiting you?
I am solving the problem of being able to schedule social posts days in advance, and having access to analytics helps me determine which types of content perform the best.
Recommendations to others considering the product:
Sprout Social is an excellent tool for use of Social media planning and analytics.
Intuitive Interface, Boosts Multichannel Management
What do you like best about the product?
I really appreciate Sprout Social for its user-friendly interface and the ease it brings to scheduling and publishing content. Managing content across multiple platforms is particularly seamless, which is something I value highly. When it comes to handling online reviews, Sprout Social makes management significantly easier compared to other larger platforms I have used in the past. This ease of use and capability is a major reason I switched from previous tools like Hey Orca and Later. Additionally, I found the initial setup of Sprout Social to be quite straightforward, with no issues encountered, which was a relief. Overall, the capabilities and user interface of Sprout Social are standout features that benefit my workflow tremendously.
What do you dislike about the product?
The only downside I find with Sprout Social is its high cost, which might be a barrier for some users. Even though the features and interface are impressive, the pricing is a significant consideration. Especially for us, who work in the non-profit space.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to easily manage multiple clients, schedule and publish social content across platforms, and handle online reviews and reputation. It's more manageable compared to larger platforms.
Recommendations to others considering the product:
Ask for a trial run! That sold us. There's more features than you can think of!
Easy to navigate
What do you like best about the product?
I like the Calendar aspect of the platform.
What do you dislike about the product?
Wish I could see my whole Instagram feed with new pics included
What problems is the product solving and how is that benefiting you?
Planning, no need to manually post
Recommendations to others considering the product:
Capability to see whole feed
Easy way to draft and schedule social media content in advance
What do you like best about the product?
It's so helpful to be able to draft content ahead of time and schedule it in advance. I particularly love being able to schedule Instagram posts in Sprout Social instead of my phone.
What do you dislike about the product?
I wish there was a way to colour code schedule content for my reference. This would help me categorize the type of content I'm publishing. I don't think there's anything that doesn't work properly.
What problems is the product solving and how is that benefiting you?
Now, it's a lot easier to have a high-level view of what content is planned for the upcoming weeks/months. I've become so much more productive! My business performance has definitely increased.
Recommendations to others considering the product:
I highly recommend it! It will help you to plan out your content and save time.
Sprout has helped us as a team transform our way of working on socials
What do you like best about the product?
Being able to schedule posts through the social tools is extremely important - as well as building sentiment analysis. Without these, my job would be 10x more difficult, as I would be spending a lot more time creating manual reports or manually posting.
What do you dislike about the product?
I believe there is a LOT in Sprout, in that there are many areas I do not use. It can be a little overwhelming at times. The sentiment analysis in particular can be a little confusing, and seemingly no way to remove entries from searches.
What problems is the product solving and how is that benefiting you?
Being able to schedule all social posts for a week at once saves a lot of time. Reporting the best performing posts from a topline perspective gives a us a great opportunity to share our wins from a snapshot.
Recommendations to others considering the product:
Be sure to spend time speaking with the Sprout team, they provide valuable insight
Makes My Life Easy
What do you like best about the product?
I enjoy how easy it is to schedule posts; I like the preview option for each platform; it syncs well with our needs of Twitter, LinkedIn, Instagram and Facebook
What do you dislike about the product?
I wish the platform allowed individual profile tagging for people; suggestions for alternative timezones
What problems is the product solving and how is that benefiting you?
Sprout Social has helped us create an actual social *plan* with scheduling out posts; it helps me not have to sign in to each account individually to post the same thing
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