Sprout Social
Sprout SocialExternal reviews
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Great tool for a small nonprofit org like us
What do you like best about the product?
We use SproutSocial to schedule all of our social media posts, and we also use it to listen out for anything that folks are saying about us. It's an easy tool to learn, and it offers so many features. I especially love that it's easy to tag people in your post on Facebook or Twitter. And I love the Sprout Queue feature for randomly distributing retweets.
What do you dislike about the product?
I wish our licensing level included one or two more team members. Our nonprofit can't afford to go up to a higher pricing level.
What problems is the product solving and how is that benefiting you?
Scheduling posts in advance to allow for better workflow.
Social Media Specialist
What do you like best about the product?
Sprout is the easiest to use and most straight forward social media management platform I have used. And as a bonus, they have stellar customer service. The reports, scheduler and smart inbox are all easy to use and visually appealing.
What do you dislike about the product?
Some of the lower-priced packages lack add-on features that would be desirable.
What problems is the product solving and how is that benefiting you?
As a small team, Sprout Social helps to save time. Reports are easy to generate and export and they look clean and professional enough to share with others outside of the social media team. This is incredibly helpful in cutting down workload. The smart inbox is also a great way to stay on top of incoming messages and industry trends without having to constantly seek information. Scheduling is quick and easy and Sprout's "optimal send time" feature eliminates the need to constantly plan and analyze scheduling.
Recommendations to others considering the product:
I've used Sprout Social with a very large team (50+ content contributors), with a smaller team (4 users) and also on my own as an independent contractor. There is a use-case and scale for every size and need.
Good dashboard for all social media accounts
What do you like best about the product?
Everything is in one place, making it a user-friendly way to manage multiple social media accounts.
What do you dislike about the product?
Scheduling meetings with account reps can be difficult, as they use an automated system.
What problems is the product solving and how is that benefiting you?
Able to respond to customer inquiries much faster, as all comments/mentions are in one place on one dashboard. Faster response time on our end makes for greater customer satisfaction.
Recommendations to others considering the product:
Try it! Makes it easy to manage all accounts in one place rather than having to check multiple sites for notifications throughout the day.
Everything in one place
What do you like best about the product?
I love that I can schedule everything in advance and post on all my platforms at once.
What do you dislike about the product?
Still have to manually post on Instagram. Everything else is done so it makes it easier just a nuisance. Instagrams problem more than Sprout Social.
What problems is the product solving and how is that benefiting you?
Saving time with social media.
Simplifies my work!
What do you like best about the product?
Sprout is an amazing social media tool, especially for agencies where more than one person takes care of things. You can keep track of everything, including keeping an eye on all the staff's stats. My fave is the reporting - this changed my life .
What do you dislike about the product?
I dislike that there is not an option for full customer support. (You have to get an add-on which isn't really that easy) Also, I dislike that Instagram pm doesn't work on Sprout. Instagram is where the younger generation are spending their time so I think it should be a priority.
What problems is the product solving and how is that benefiting you?
I am giving my clients / brands great customer support on social media, and the reporting has made a huge difference especially the competitors reporting, in how we do things.
Recommendations to others considering the product:
Please consider adding Instagram private messages - we can litterally monitor everything except that on Sprout, and we'd like to include that in our data using that tagging option too.
You can combine multiple social networks in one application.
What do you like best about the product?
With this application I stay active on all my social networks, I can make comments and publish it at the same time on different social networks, this helps me save time to share more with my family, allows me to interact at the same time on facebook, linkedin , twitter, google, and so instead of opening each application separately, with social sprout I access all of them from the same place.
What do you dislike about the product?
Facebook, linkedin, instagram, twiter, are the applications that I can have active with a single click, when I log in to social sprout, I can see the comments you have in my publications on all these social networks and answer them all from the same site, I could not say something that I do not like, because until now it has worked very well for me.
What problems is the product solving and how is that benefiting you?
Weekly send a report to the mail where you can view the history of activities performed in each application, and stay up to date with everything, has helped me save time in my day to day.
a tool with many functions.
What do you like best about the product?
It is a very easy way to interact in all my social networks, it is great to be able to make a comment and post it on Facebook, instagram, twiter at the same moment and see the comments of all of them in the same application.
What do you dislike about the product?
I'm very pleased, nothing negative to reference, so far I've done very well with the application, it helps me save time, to stay active on all my social networks, I can make a publication and make it public on all my networks at the same time and see all your comments in one place, without having to open so many pages, all in one place, social sprout.
What problems is the product solving and how is that benefiting you?
It helps me to be active in all my networks with a single application, it's very good.
Benefits Of Sprout
What do you like best about the product?
I love the ability to combine multiple social networks into one program to be able to connect with customers on multiple platforms.
What do you dislike about the product?
So far I have not come across anything I do not like it is very user friendly.
What problems is the product solving and how is that benefiting you?
It’s allowing us to be able to reply to all of the comments on all of our social media is one place rather than having to login and out of multiple accounts.
Happy customer for more than 8 years
What do you like best about the product?
Sprout Social can scale and grow with your organization. I've recommended Sprout to clients of mine when I've run my own agency and currently use it in-house for our marketing team. It's easy to use and I especially like the reporting and the ability to assign tasks.
What do you dislike about the product?
It's a great tool and solves my needs. I have nothing to add here.
What problems is the product solving and how is that benefiting you?
I've used Sprout Social for many years and across different organizations. Currently, the solution works incredibly well for our team of 4 distributed users. I've also used Sprout when I've managed a social media team of more than 40. There are other tools out there, but for the price and features, I recommend reviewing Sprout Social.
Great tool for Social Accounts
What do you like best about the product?
SproutSocial permits me to publish on various platforms using the Queue button. This is wise software application and understands when to publish the contents and the more active your fans are the much better the algorithm. The item offers you with limitless developments.
What do you dislike about the product?
I want I might leave some posts in the day-to-day line. To be more accurate, I can barely sit up upcoming posts. However on the other hand, this function is extremely useful and reliable for keeping an eye on my posts.
What problems is the product solving and how is that benefiting you?
Posting to social media on a roll. I am able to due thiss very easily
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