Sprout Social
Sprout SocialExternal reviews
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Love working with sprout
What do you like best about the product?
Sprout makes it so easy to manage and share social media assets. Its reporting and listening functions are thorough and easy to use.
What do you dislike about the product?
There are a few things I wish they would add like tweet threads, tiktok analytics and liking comments on Instagram
What problems is the product solving and how is that benefiting you?
Reporting and Listening are essential and easy to use for our clients. I love being able to provide quick feedback and look at social conversation in realtime.
Recommendations to others considering the product:
This platform is constantly updating in the same ways that social media itself is updating. Sprout is leading the way in how companies can tell stories and gage success
Great Tool for Social Media Managers — You Get Out of It What You Put In!
What do you like best about the product?
The user experience design is well-thought-out when it comes to streamlining workflows, whether it be scheduling posts across multiple channels, setting up keywords for social listening, or creating automated weekly reports to share with team members.
What do you dislike about the product?
Not necessarily specific to Sprout Social, but a pain point for social media, in general, is having the content itself to distribute. While this is more of a customer-facing problem and is by no fault something Sprout Social should be accountable for, it would be nice to have a content suggestion generator or a plug-in to assist in creating the actual content to be scheduled days, weeks, or months in advance.
What problems is the product solving and how is that benefiting you?
For us, it's the automated reporting, mainly. But the scheduler has helped think in terms of longer-term post scheduling and building out a content creation and distribution strategy that supports that.
Easy to manage, good support, some missing features
What do you like best about the product?
Scheduling and reporting, ease of use. Team work
What do you dislike about the product?
Video uploading, not able to customize per client. Not having clients be able to make notes in calendars
What problems is the product solving and how is that benefiting you?
Video uploading. Reporting has been our largest benefit.
Recommendations to others considering the product:
It's mostly to stand apart from reporting
Sprout Social Review
What do you like best about the product?
I like how easy to learn and how intuitive the software is. I like how they are constantly updating the software to stay aligned with current market trends. I also like how you can choose different profiles to work within.
What do you dislike about the product?
There is not much that I dislike about the software. I recently had trouble with my account and reached out to Sprout Support and they took two weeks to respond to me. I would like to see real-time responses.
What problems is the product solving and how is that benefiting you?
The main problem that is being solved is our response time to our customers; whether it is questions, complaints, or compliments, it is nice to have everything in one spot to interact with our guests.
Spout Social is a great platform for scheduling content.
What do you like best about the product?
It makes scheduling content and moderating posts a breeze.
What do you dislike about the product?
I wish it was easier to draft up and schedule carousel posts. The team is also hoping for TikTok posting.
What problems is the product solving and how is that benefiting you?
The biggest benefit of Sprout Social is showing the content schedule to clients.
Effective Social Media Management Tool
What do you like best about the product?
We use Sprout Social as our social media management tool. It allows us to plan social media activities and communicate effectively between the agency and the client. We use Sprout Social to monitor our efforts and view social data and analytics.
What do you dislike about the product?
There is nothing to dislike. The tool works for our needs.
What problems is the product solving and how is that benefiting you?
It can be a challenge to develop content and maintain a publishing calendar. Sprout Social helps us manage the client's social media activities, and monitor and analyze the data.
Recommendations to others considering the product:
Works well as a social media management solution for clients that are geographically dispersed.
I will step in and help our social media manager on Sprout, and the process has always been smooth.
What do you like best about the product?
Easy to learn, posts are easy to schedule.
What do you dislike about the product?
I do not like that you are unable to post videos or stories through Sprout. It would be more helpful to be able to automate posting.
What problems is the product solving and how is that benefiting you?
Our social media manager is better able to manage multiple accounts at once, and can then get help from the Project Leads.
Great Platform for Social Media Management
What do you like best about the product?
I love how organized Sprout is - you can sort and prioritize your work easily, create tasks and collaborate with your teammates within the platform, and tag/group individual messages to generate really insightful reports!
What do you dislike about the product?
The only things missing from this platform are the ability to access TikTok and IG Reel comments (but I'm sure that's in the pipeline) as well as the ability to sort comments by post.
What problems is the product solving and how is that benefiting you?
I'm able to manage community conversations on social in an organized, timely manner and generate useful reports based on customer feedback and engagement.
Recommendations to others considering the product:
Go for it!
Nice tool for scheduling and analyzing social media campaigns
What do you like best about the product?
Sprout's U/I is really nice and it is pretty easy to navigate. I like that you can add campaigns and tags to posts. I also love the optimal post times that they suggest.
What do you dislike about the product?
I wish that you could do different copy on the different networks in one pane and not have to use the schedule and duplicate feature. It would be awesome if you could also @ mention personal accounts on LinkedIn.
What problems is the product solving and how is that benefiting you?
Social listening, scheduling posts for an international audience, and reporting out on social campaigns. We have customers and followers worldwide and it's important to be able to schedule posts out across several time zones.
High-Powered Social Management Tool With A Wonderful Customer Care Team!
What do you like best about the product?
Sprout is great in so many ways - the scheduling is easy and efficient, analytics are powerful, and the customer service is speedy. Also love the webinars!
What do you dislike about the product?
There can be the occassional glitch or issue, but overall I don't run into many problems.
What problems is the product solving and how is that benefiting you?
I'm able to quickly and easily monitor, schedule and analyze social for several clients. The simplicity for agency work definitely is a benefit.
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