Sprout Social
Sprout SocialExternal reviews
6,228 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Does everything I need
What do you like best about the product?
I enjoy using Sprout Social because of the many tools they provide.
What do you dislike about the product?
Not being able to start a post from scratch without canceling
What problems is the product solving and how is that benefiting you?
Managing all my client's social posts from one dashboard
Sprout is a good platform with room to grow and excellent customer service
What do you like best about the product?
The various ways to view planned publications (e.g. calendar view etc.)
What do you dislike about the product?
The posting to Instagram is NOT reliable; we have to use a separate service to post directly to Instagram because every single post we planned was rejected or "failed to post". Additionally, in the function where you can "copy" a post, it would be helpful to be able to have that copy the date as well of the original post.
What problems is the product solving and how is that benefiting you?
We are able to maintain a constant social media presence with only one part-time worker. We're cutting costs and increasing our engagement.
Recommendations to others considering the product:
Sprout streamlines, organizes and enhances your capacity to engage with a social media audience.
Great program for scheduling social media
What do you like best about the product?
Sprout Social is amazing for creating, automated tagging and scheduling posts to twitter, Facebook etc
What do you dislike about the product?
Unable to schedule Instagram posts online and ability to check if the proper tags and handles are correct.
What problems is the product solving and how is that benefiting you?
Saves a lot of time and hassle when live at an event and allows for face time with our consumers instead of trying to live update everything.
Recommendations to others considering the product:
Amazing and worth a try!
Solid tool for an affordable price
What do you like best about the product?
The smart inbox has been a gamechanger for our workflow. It's extremely valuable to have all our notifications, mentions, messages using VIP keywords all pulled into one simple feed. We feel confident we're addressing important issues and not missing any threats or opportunities.
What do you dislike about the product?
It's a little clunky when it comes to content discovery. We supplement Sprout with Tweetdeck and a few other tools to help us find content that doesn't find it's way into our smart inbox because it doesn't mention our brand or hit one of our keywords.
What problems is the product solving and how is that benefiting you?
It's increased our ability to engage and reach more audience members than before. We're participating as an active member of our community vs just expecting them to engage with us or around us. It's also been a huge time saver when it comes to pulling analytics. We still do a lot of reporting manually but for things like Twitter/Instagram followers and other things the platforms do not include in their native downloads, having Sprout has been a HUGE way to save time.
Recommendations to others considering the product:
Sprout Social may not have every bell and whistle you need in a social media management platform but they're extremely thoughtful in their approach to building out their tool. I've been using them for several years and they really take customer feedback to heart while also ensuring they're launching new features when they're ready. Unlike other tools I've used or demo'ed they don't just build something for the sake of being able to say they have it.
Easy to use
What do you like best about the product?
I like how you have the ability to see your posts in a weekly setting or in a monthly setting.
What do you dislike about the product?
I highly, highly, dislike how you can't have to users logged in at the same time.
What problems is the product solving and how is that benefiting you?
We're solving not having to post things on our social media platforms manually.
Recommendations to others considering the product:
Please make it possible for multiple users to be logged on at the same time especially when they are monitoring multiple accounts and we need multiple users.
Sprout Social is a great social media publishing tool
What do you like best about the product?
I’m able to schedule content across multiple platforms at once
What do you dislike about the product?
It can be confusing to navigate through Sprout
What problems is the product solving and how is that benefiting you?
It cuts down time on scheduling content for the multiple clients I have. It makes it easier to keep track of the content I schedule and if it went out.
Love it!
What do you like best about the product?
I spend most of my day using Sprout Social to manage our social media channels along with checking in with our support staff to assist with incoming messages from customers.
What do you dislike about the product?
I wish we could upload GIFs onto Facebook
What problems is the product solving and how is that benefiting you?
Managing social media platforms, pulling analytics and customer support assistance.
Best social media management tool I've ever used
What do you like best about the product?
Sprout is incredibly user-friendly and their customer service is amazing. I have never been disappointed, it has always been easy to make inquiries and learn how to use new features. I especially love their report features.
What do you dislike about the product?
My dashboard of received messages doesn't clear quite often, even after I have checked off the messages. However, any time I have used Live Chat to fix this problem, it is solved in minutes.
What problems is the product solving and how is that benefiting you?
With a small marketing team of only 3 people, Sprout's easy scheduling made a huge difference in terms of time-saving.
The report system is so succinct and has allowed us to track and analyze month-to-month and adjust our strategies accordingly.
It's great to be able to track key words, especially when people mention our company but don't tag us.
The report system is so succinct and has allowed us to track and analyze month-to-month and adjust our strategies accordingly.
It's great to be able to track key words, especially when people mention our company but don't tag us.
Recommendations to others considering the product:
You won't be disappointed, and you won't want to leave!
Simple, Solid, Always Improving
What do you like best about the product?
The user interface is what drew me to Sprout Social, the analytics/reporting, and constant improvements are what keep me there.
What do you dislike about the product?
A little bit pricey compared to others, but not enough to drive me away.
What problems is the product solving and how is that benefiting you?
Social media scheduling, listening and reporting on a simple to understand and easy to look at dashboard.
I love using Sprout Social to manage my Client's social accounts
What do you like best about the product?
I love the analytics provided, the ease of scheduling, and being able to complete tasks.
What do you dislike about the product?
I dislike the new calendar layout to see published posts.
What problems is the product solving and how is that benefiting you?
I'm able to layout and schedule all of my content along with providing customer service to our audience
showing 2,191 - 2,200