Sprout Social
Sprout SocialExternal reviews
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Sprout is intuitive, robust, and efficient.
What do you like best about the product?
I love the Smart Inbox. It makes responding to comments and messages much faster. it has saved me a lot of time.
What do you dislike about the product?
I wish I could make the text box for posts full screen, or at least adjust the size of the window.
What problems is the product solving and how is that benefiting you?
Posting to social media was inefficient without a content management calendar. This has saved me tons of time. The Social Listening and ability to see the history of our commenters' interactions with Oar have been added bonuses.
Excellent!
What do you like best about the product?
I like Sprout's calendar view and their user-friednly mobile app that quickly integrates with the apps on my phone.
What do you dislike about the product?
I find that sometimes the reporst section of Sprout is inconsistent and doesn not always distinguish the difference between organic and paid impressions from month to month.
What problems is the product solving and how is that benefiting you?
I have found Sprout's analytics report download option makes sharing analytics easier with clients and helps me spend time building summaries that related to their goals rather than reinputing data.
Recommendations to others considering the product:
I would highly recommend Sprout over other social management platforms for not only the high-quality feautres, but also the fast and helpful support. I know of plenty of Sprout representatives to reach out to, and they respond to their support chat quickly. They also provide support by building groups for other users to communicate and learn best practices.
A promising System for your online communication
What do you like best about the product?
their flexibility and support in applying new features and supporting our needs and always coming with the latest technology that will have the biggest impact on our business.
What do you dislike about the product?
I dislike that the content feature doesn't support Arabic, and their listening tool still has a lot of room for improvement, the slowness of introducing major platforms such as Tiktok or telegram or whatsapp.
What problems is the product solving and how is that benefiting you?
The main problem is managing the social media our clients, and the benefit is doing everything from one platform which make it easier for our team and generating the report in clicks.
I would like to see a deep analysis of the reporting that generates a recommendation based on the data.
I would like to see a deep analysis of the reporting that generates a recommendation based on the data.
Recommendations to others considering the product:
I've been using sprout since 2012 it helped us support and they have listened to our suggestions along the way and it's really comfortable, just try it to know what you are missing, you don't even need training if you are willing to spend few times trying yourself you will learn it.
Great Social Media Management Product
What do you like best about the product?
I love that I can do so many things in one place. It works great for scheduling posts, drafting posts, and running our reports and analytics for clients. We love the organization too.
What do you dislike about the product?
We wish we could move notes like we could move posts that are scheduled. The drag and drop feature is great for posts, but wish we could for notes which we use a lot for placeholders for clients. When the notifications come in about posts failing/accounts disconnecting, it shows all the team but if one person fixes the problem it doesn't update the rest of the team always.
What problems is the product solving and how is that benefiting you?
Scheduling posts, building calendars, providing high-quality reports to clients. We are a lot more efficient as a team with the features of Sprout Social. It's streamlined a lot of our work.
Recommendations to others considering the product:
The reliability of Sprout makes a huge difference. I know my posts are going to go out, I know my analytics are going to be right. That peace of mind is everything.
Sprout has been an excellent tool, and has made managing social media accounts much easier.
What do you like best about the product?
I like how user-friendly and intuitive the interface is.
What do you dislike about the product?
Reviewing comments on social media posts could be a bit easier
What problems is the product solving and how is that benefiting you?
It makes managing multiple social media accounts for multiple brands much easier. I feel more on top of my work!
Great platform!
What do you like best about the product?
Sprout Social is very user intuitive and they are an alpha partner with nearly every social platform (including Meta) out there. So as soon as a feature is available within the social platform's API, Sprout Social adds it very quickly. They are also very responsive to customer requests to update the platform.
What do you dislike about the product?
I wish they already had reporting available for review sites. It is great that we can manage responses to reviews, but we really need to be able to report on them.
What problems is the product solving and how is that benefiting you?
We manage our entire content calendar through Sprout Social as well as use their analytics for owned social channel content and listening.
Robust, intuitive platform for SMBs or enterprises
What do you like best about the product?
Sprout has a clean, intuitive design and it's easy to onboard people who have never used it before. It has all the functionality I would expect to find in a robust social media tool - publishing, analytics, social listening, etc.
What do you dislike about the product?
There have been a few data points that Sprout doesn't make available, but I think it's generally because of the limitations of the social media network's API and not because Sprout just chose to not offer that data. A couple of times I didn't find the chat support to be very responsive, but I was able to get answers through my rep.
What problems is the product solving and how is that benefiting you?
We publish a lot of content, so Sprout allows us to schedule many posts in advance. Performance data is easy to acquire, streamlining our reporting process. We currently do content review and approval in another tool, but it's good to know that this could also be done in Sprout.
A great resource for SMMs!
What do you like best about the product?
Sprout's scheduling capabilities and the ease of use to view calendars, statistics and more make this a tool that can't be replaced in the day-to-day operations of social media.
What do you dislike about the product?
The one functionality I wish Sprout included is the ability to track statistics from personal profiles that are linked to Sprout instead of just for the corporate pages. The ability to further separate out paid campaign statistics from organic statistics within the Sprout platform would also be helpful.
What problems is the product solving and how is that benefiting you?
Being able to edit, manage and schedule content within the same system has been a game changer for the social media program. The campaign and tag-level reporting has also been extremely helpful. Going into Sprout as a "single source of truth" when reporting analytics also is very helpful.
Recommendations to others considering the product:
Paid & organic separate statistics, personal profile statistics
Great tool!
What do you like best about the product?
As a one-person team it is essential I can quickly and easily schedule, answer inquiries, and pull reports. Integration with Canva has been a huge help!
What do you dislike about the product?
This is a bit expensive for a one-person team at a nonprofit. There are a lot of team features I don't use.
What problems is the product solving and how is that benefiting you?
As a one-person team it is essential I can quickly and easily schedule, answer inquiries, and pull reports. Integration with Canva has been a huge help!
Great Cross Network Platform but has a lot of technical difficulties
What do you like best about the product?
I really like the Smart Inbox and Boosting options in Sprout. It is also pretty user-friendly and an easy tool for agencies.
What do you dislike about the product?
I do not like how Instagram can not connect to this platform. The search for the content feature is a great idea but is lacking. The reporting can be a little confusing as well.
What problems is the product solving and how is that benefiting you?
We are able to make social media marketing run smoother and faster and be able to work with a variety of clients.
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