Sprout Social
Sprout SocialExternal reviews
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Efficient, Detailed, and Robust
What do you like best about the product?
SproutSocial is a great tool that provides everything in one platform. It's a one stop shop to get all your social media activities completed.
What do you dislike about the product?
My least favorite thing about the platform is the publishing view options. The view is a little busy and makes it hard for reviewing content.
What problems is the product solving and how is that benefiting you?
Identifying what content resonates with our target audiences.
Sprout Social - A Truly All-In-One Social Media Management Solution
What do you like best about the product?
- Reporting is beautiful and detailed and constantly upgraded to feature more metrics, filters and organization options.
- Super easy to schedule posts with lots of options for various channels
- Support is always quick, helpful and thorough
- Great social listening tools
- Ability to manage a lot of clients with ease
- Ability to brand reports, so simple to export
- Super easy to schedule posts with lots of options for various channels
- Support is always quick, helpful and thorough
- Great social listening tools
- Ability to manage a lot of clients with ease
- Ability to brand reports, so simple to export
What do you dislike about the product?
There isn't anything that I dislike, but I would love to have the following options:
- Ability to schedule boosted posts on Facebook
- Reporting to include results of boosted Facebook posts and Facebook Ads
- Google+ report
- Pinterest scheduling and reporting
- Ability to schedule boosted posts on Facebook
- Reporting to include results of boosted Facebook posts and Facebook Ads
- Google+ report
- Pinterest scheduling and reporting
What problems is the product solving and how is that benefiting you?
- Saved a ton of time managing all our clients in one place, not having to log in and out of multiple accounts
- Saved a ton of time generating reports, with the group report feature, date range option and ability to brand the reports
- Saved a lot of money by having an affordable option for high-quality reports and scheduling and ability to easily switch between clients to monitor. We handle a lot of small businesses and our clients love the reports, they are very easy to understand and very visually appealing
- Saved a ton of time generating reports, with the group report feature, date range option and ability to brand the reports
- Saved a lot of money by having an affordable option for high-quality reports and scheduling and ability to easily switch between clients to monitor. We handle a lot of small businesses and our clients love the reports, they are very easy to understand and very visually appealing
Very Easy To Do Scheduled Social Posts
What do you like best about the product?
It makes it easy to keep track of my twitter party interactions
What do you dislike about the product?
The price is a bit high for someone just starting out.
What problems is the product solving and how is that benefiting you?
I am able to send pre-written content for multiple platforms. This makes my work load much easier to handle.
Recommendations to others considering the product:
Easy to use but pricey
A Full-Service Social Media Suite
What do you like best about the product?
Offers the best variety of social source monitoring, great built-in publishing and curation, and an expanding arsenal of reports across social networks, cleverly integrated with Google Analytics in a stunning interface that's easy to learn.
What do you dislike about the product?
Every so often it seems to drop one of my accounts (Twitter, Facebook, LinkedIn) but doesn't alert me until the post has failed. The current features are enough for our day-to-day work, but there are a few we'd like to see added (Pinterest, downloading comments for winner selection on IG posts, scheduling IG stories, etc.)
What problems is the product solving and how is that benefiting you?
It consolidates a lot of our customer service.
BEST Social Manager Platform
What do you like best about the product?
Ease of use. The system is super easy to learn and takes only a few minutes to set up!
What do you dislike about the product?
There are a couple little quirks that could be fixed. When a reply comes through for a hidden message, it looks like the original message gets unhidden. It hasn't been, but I think there could be a better way to show it is a hidden message.
What problems is the product solving and how is that benefiting you?
Manage ad comments. We have so many ads running, it's really difficult to keep track of all the comments and get ahead of any angry customers. Often times 1-2 angry comments can spiral out of control. It's great to be able to have a quick and easy way to make sure we're answering any questions or issues our customers are having.
Sprout
What do you like best about the product?
Incredibly easy to schedule posts and create reports for the various platforms
What do you dislike about the product?
Once a post has gone live, the historical view of what was posted in the calendar is not an option.
What problems is the product solving and how is that benefiting you?
Social media management for scheduling a large volume of posts.
Recommendations to others considering the product:
Really easy to use, learn, and implement.
Minimalistic, yet all you need and more!
What do you like best about the product?
Everything. You can schedule tweets for any minute—not just every five minutes. I also love Sprout Social. The insights and analytics are great, and the free cropping feature they provide, Landscape, is incredibly helpful and useful for cropping photos across social media platforms--for Twitter, Facebook, Instagram... it's amazing. Even though our team has changed from Sprout to Hootsuite (an organization-wide move), I still use Landscape quite frequently when preparing photos that are going to be used on social media. By the way, our small team misses Sprout social. It met our specific team's needs better. It was quick, easy, minimalistic and not jumbled.
What do you dislike about the product?
Nothing--and that's the truth! It's that good! There was never one hiccup that Sprout gave us. The reports were great, it was user-friendly, and scheduling came with ease. On Hootsuite, if you tag, it adds a space and a weird Twitter icon. Sprout doesn't do that kind of stuff. So fantastic!
What problems is the product solving and how is that benefiting you?
It was wonderful for scheduling. So much of our social media team's content was more urgent--not campaign based--and needed to be sent and scheduled quickly.
Recommendations to others considering the product:
Go for it! It's wonderful. We have made the switch to Hootsuite (an organization-wide change), but our small team got more out of Sprout Social. We've been blindsided by Hootsuite with different issues and weird little bugs, but not one issue ever arose from Sprout.
Pound for pound the best social media management tool
What do you like best about the product?
This tool gives all the functionality of the expensive solutions, but at a mid-tier price point.
What do you dislike about the product?
They're still working for deeper integration with publishing on some platforms...but so are all the other guys.
What problems is the product solving and how is that benefiting you?
Audience activity...we're finding different nuances globally and the reporting capabilities of SproutSocial are amazing at understanding those complexities.
The best of social media and CRM
What do you like best about the product?
I love that sprout is more thank just a social media publishing platform. The all in one inbox is awesome and with extensive tagging and analytics it enables me to manage social customer service and relationship management all in one!
What do you dislike about the product?
I dislike like that photos uploaded to a post do not automatically uploaded to the asset library. I have enterprise version and this would save me a lot of time (literally 2x upload if I am composing a post first then realize the visual asset would be good to leverage ongoing).
What problems is the product solving and how is that benefiting you?
Business problems solved = social media publishing and analytics are all-in-one including cross-platform reporting. No need for separate social crm. Saves me tons of time and reporting capabilities are greater than those in each native social media platform.
Recommendations to others considering the product:
Sprout's tools and road-map for future features is fantastic. I researched over 25 options myself and Sprout offers the right mix for my current business needs.
Sprout Social Makes Social Easy
What do you like best about the product?
I like that I can schedule social media posts, so I don't have to think about it. I like being able to look at my performance vs key competitors in the reporting section. I love seeing which hashtags are performing best. I like being notified in one place for all social media interactions. I love that you can queue posts to auto-fill content gaps. I love the calendar layout of the scheduled posts. I love that they have a mobile app that is easy to use.
What do you dislike about the product?
I don't like that I can't duplicate a Facebook post to Instagram, so that I have something to start with, even though I know changes need to be made. I hate that I still have to actually post the scheduled post to Instagram vs having it automatically post it. (This is an Instagram limitation vs something wrong with Sprout.) I don't like that I can't geo tag or tag photos for Instagram. I don't like that all of my emojis don't show up in the desktop version of Sprout (again, likely has more to do with my OS than with Sprout). I don't like that I can't see my reporting in the phone app. I don't like that I can't like a comment from an instagram user in the Sprout platform. I can reply to an Instagram user, but I cannot like a comment.
What problems is the product solving and how is that benefiting you?
It's very easy to manage multiple clients' social posting from one place. You can have people approve posts inside the calendar view in Sprout (approval processes), so it just makes it so much easier to manage than sending emails back and forth.
Recommendations to others considering the product:
I do really like all the message optimizers provided by Coschedule, but they seem a bit more difficult to use, and there price is a LOT higher.
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