Sprout Social
Sprout SocialExternal reviews
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Sprout Social
What do you like best about the product?
I love how easy it is to schedule posts on Sprout, how the reporting is easy to export and send to clients with great readability, and how you can pull in keywords to find mentions of your brand.
What do you dislike about the product?
The main thing I dislike about Sprout Social is that it doesn't pull in sentiment analysis in reports.
What problems is the product solving and how is that benefiting you?
Solving problems regarding efficiently engaging with users and scheduling future posts.
Sprout Social Review
What do you like best about the product?
Workflow for monitoring and engagement, reporting features are really nice, RSS integration for creating new posts, historical analysis of profiles
What do you dislike about the product?
We have an enterprise account with multiple large units connected. The SmartInbox does not separate completed messages within our internal silos. If we mark something complete, it marks it complete for other groups. This is not always helpful because of how our human resources are structured.
What problems is the product solving and how is that benefiting you?
Allows us to distribute content and monitor user engagement well, gauge the effectiveness of past posts and campaigns
Tourism & hospitality experience with Sprout Social
What do you like best about the product?
Easy to use. Self explanatory. Cross post among multiple platforms.
What do you dislike about the product?
There is nothing I disliked about this platform.
What problems is the product solving and how is that benefiting you?
It saves us time on our social strategy.
LOVE Sprout!
What do you like best about the product?
First of all, I love the transparency of their pricing...social media managers are busy enough and having to sit through a demo just to find out whether the tool fits in budget just doesn't work. So I appreciate that Sprout is up front about their pricing and that was a big reason I chose the platform, as the functionality is pretty standard across social media management platforms. The support is also really good, with great documentation--another time saver so I don't have to spend time training people myself.
What do you dislike about the product?
One thing I wish Sprout would add is the ability for images to auto-populate from Twitter, which other platforms offer. It's a pain to have to manually add images for Twitter posts. Also, while I don't dislike the Smart Inbox, I think it could be improved with capabilities to mute certain spam accounts, select multiple messages to either delete or archive, and more advanced "save" or archive features so I don't have to just bootleg the Tasks feature for that purpose.
What problems is the product solving and how is that benefiting you?
Centralizing social media management and reporting; communal image library; workflow; social media listening. Has helped us improve collaboration and communication across the org and saves time.
Recommendations to others considering the product:
Definitely recommend Sprout
Great Reports
What do you like best about the product?
This program has extensive reports! We use this tool in my company for Social Media Management for our clients. They LOVE the reports.
What do you dislike about the product?
Some reports (like engagement) can be a bit confusing.
What problems is the product solving and how is that benefiting you?
We struggled to show how much time and effort goes into social media management in the past. Now, we are able to show all of the work and how that engagement does pay off. It makes our lives easier to schedule posts and show our client all the benefits we give them.
I am a social media specialist and I use Sprout for scheduling posts and running reports.
What do you like best about the product?
It's easy to use and accomplishes much of what I need from a social media monitoring product.
What do you dislike about the product?
You cannot find out when people are talking about your product on all social media platform and you still have to push Instagram posts manually.
What problems is the product solving and how is that benefiting you?
I am able to work ahead by scheduling posts and it allows me to monitor what people are talking about on social so I can join in when applicable.
Recommendations to others considering the product:
It's it very helpful for scheduling tweets, for monitoring who's talking about your brand or industry and it's easy to use it when doing social for multiple brands.
Sprout Social
What do you like best about the product?
Cuts my time in half for managing social and I'm more effectively managing than before. As a team of one - this is invaluable.
What do you dislike about the product?
Wish reviews and social inbox were combined - it's a pain that they're separate
What problems is the product solving and how is that benefiting you?
Time and effective managing
Recommendations to others considering the product:
Easy to use platform - integrates well into my daily work flow and saves times!!
Great for Social Media Reporting
What do you like best about the product?
I really like the variety of the reports and how visual they are. They are beautiful and simple to add into presentations. The data is easy to comprehend. I like how easy it is to review incoming messaging across all of my groups (clients) and that you can incorporate keywords into your search. I also think it's super easy to engage/ respond to those who engage with my brands.
What do you dislike about the product?
I wish that public Facebook accounts and Instagram accounts were in the Feeds sections for brands. I also wish that you could schedule multiple posts in one day without having to leave the publication screen. It would be great to be able to CSV document with posts with dates and times that you could then edit and add graphics to once it was uploaded. I wish that within the Calendar view, you could move posts around. Scheduling posts is my least favorite part of the job, so anything you can do to make it more streamlined / less tedious would be great!
It would also be great to be able to click into reports (line graphs, peak graphs, etc.) and be able to see the post that caused that peak, that would be great.
It would be great to be able to share out content from other pages/parters outside of Twitter from within the platform
It would also be great to be able to click into reports (line graphs, peak graphs, etc.) and be able to see the post that caused that peak, that would be great.
It would be great to be able to share out content from other pages/parters outside of Twitter from within the platform
What problems is the product solving and how is that benefiting you?
We are always looking to see what others are saying about each of the brands we work for. We are also trying to improve our visibility. A big part of that is publication and scheduling content. Whatever ways you can improve methods to schedule content and listen to /engage with people across varying platforms, the better.
Recommendations to others considering the product:
It's great for smaller agency's who can't afford really complex tools but is able to provide the same content and capability overall.
Great platform for managing social media
What do you like best about the product?
I like being able to post to all social media platforms from one place
What do you dislike about the product?
It would be good to have a system that suggests posts based on the industry you're in
What problems is the product solving and how is that benefiting you?
By being able to schedule posts I am solving the problem of having to login to each social media platform and post at a time that isn't right for me. It means that I can plan our social media and not repeat things. I also use Sprout to do social media reports which gives a great summary to compare each month. This is something that would normally take me a long time to do but Sprout just puts it all into one document at a click of a button. With Discovery in Sprout you can look at who you are following that hasn't posted in a while or who doesn't follow you back. This is a great way to clean up your account.
Recommendations to others considering the product:
I think Sprout is a great bit of software and worth subscribing to.
Easy, efficient tool
What do you like best about the product?
I like the scheduling tool best. It allows me to see my social media schedule and quickyl determine if I have a balanced publishing schedule. I can also quickly assess how various posts perform in order to adjust future posts as needed.
What do you dislike about the product?
I wish I could schedule the same message across two different platforms at different times.
What problems is the product solving and how is that benefiting you?
We are increasing our engagement with members through our news content. I launched a Twitter account just for our newsmagazine and have grown our followers to nearly 4,000 in a little over a year.
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