Sprout Social
Sprout SocialExternal reviews
6,042 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Lead the marketing team, plans, and initiatives for corporate and practice locations.
What do you like best about the product?
Reporting & analytics functionality, integrations across channels, ease of content planning/scheduling, user notes
What do you dislike about the product?
TBD - looking forward to using the program more. However, it would be helpful if Sprout provided training and best practice resources for both marketing leaders and operational users.
What problems is the product solving and how is that benefiting you?
Audit et évaluation des canaux de marketing à travers les entreprises et les sites multiples. Établissez des repères d'engagement, identifiez les anomalies. Planifiez et exécutez des stratégies nationales à travers les sites multiples. Définissez et surveillez les indicateurs clés de performance du marketing sur les réseaux sociaux.
Recommendations to others considering the product:
The onboarding process has been smooth and there has been support readily available. The program seems to have all the functionality we need, and more! Looking forward to building our social media marketing plans using Sprout.
Nice combo of team mgmt and listening
What do you like best about the product?
That it has both the team mgmt and the listening capabilities.super user friendly and intuitive.
What do you dislike about the product?
The reporting isn't great, there's no room for customization. Themes are great but you can't auto generate a report which shows your different themes compared against the main listening topic.
What problems is the product solving and how is that benefiting you?
We want to see all our posts in one place, check on their performance, and do some light listening.
User-friendly, helpful platform
What do you like best about the product?
My favorite thing about Sprout is its ease of use. I very rarely have an issue scheduling our social media posts.
What do you dislike about the product?
One thing I dislike about Sprout is that only one user can be in the platform at a time, which isn't helpful when both myself and a teammate need to schedule posts or access reports.
What problems is the product solving and how is that benefiting you?
With Sprout, I am able to schedule all of my social media posts very quickly. With LinkedIn, you are unable to schedule posts like you can in Facebook so Sprout is able to quickly post everything at the same time, across all sites. I also really appreciate the reporting that I access at the end of every quarter. The numbers are very helpful and I am able to easily report back to our Board with numbers that are both accurate and easy to understand.
Recommendations to others considering the product:
Sprout is an awesome tool! I'd definitely recommend it. Be sure to frequently check that none of your posts failed and to ensure that all of your accounts are properly linked, as they can expire. Also, I'd recommend only using jpgs when uploading photos since I've had issues with pngs!
Sprout review from a nonprofit perspective
What do you like best about the product?
There are lots of cool features and we have the ability to easily access the various features of each social media platform. Sprout has been an upgrade from Sendible, which is the social media management platform we used previously. We also like the ability to internally tag the posts and analyze which types are bringing in more reach and engagement. Jesse, our Customer Success Manager who helped us onboard, was also very accessible, honest, and helpful.
What do you dislike about the product?
There are too many buttons and navigation bars in the platform, so it could be difficult to navigate the platform at first. Some of the integrations are a bit confusing, and it would be great to have more Help Center articles about them. It's also difficult to know what level of permissions we each have, so somehow categorizing and label the different account levels would be helpful.
What problems is the product solving and how is that benefiting you?
We have been using Sprout to manage our various social media accounts across different teams. It's given us the ability to schedule posts in advance and see everything laid out in the calendar. Analytics have also been a pain point in the past, and Sprout's anlaytics are very attractive and useful. We also love the ability to look into analytics of posts in the past (before we started using Sprout).
Recommendations to others considering the product:
Try it first as there is a one-month trial and you can see if it. fits your own goals.
Take advantage of the support team - from our experience, they respond really quickly and can help you navigate the different components of the platform.
Take advantage of the support team - from our experience, they respond really quickly and can help you navigate the different components of the platform.
Sprout Social has been a great tool for our social media strategy
What do you like best about the product?
Scheduling posts to Instagram, and also the reporting.
What do you dislike about the product?
Lack of functionality: multiple photos to insta (requires a manual step at time of post)
What problems is the product solving and how is that benefiting you?
Streamlining cross-posting. Ease of reporting. Ease of responding to comments, messages all in one "Smart Inbox"
Recommendations to others considering the product:
Give it a shot! It's definitely worth the free trial to peruse the features.
Powerfully User Friendly
What do you like best about the product?
Sprout Social is exceptionally user-friendly and did not take long for our team to learn how to use it. In addition, the team at Sprout was available to answer any questions as we were learning to navigate the platform. We can now analyze data from all our social media platforms in one location and review cross-network data to help inform future decisions for our social strategy.
Our main reason for getting Sprout Social was the publishing capabilities. Still, after understanding the full spectrum of things offered with our package, I can confidently say that Sprout was an excellent decision for our team!
Our main reason for getting Sprout Social was the publishing capabilities. Still, after understanding the full spectrum of things offered with our package, I can confidently say that Sprout was an excellent decision for our team!
What do you dislike about the product?
For a company that isn't utilizing all the social platforms, it would have been nice to have a free version of Sprout that offered the same capabilities as the Professional plan for those who only have one social platform.
What problems is the product solving and how is that benefiting you?
Sprout is saving time in scheduling posts. In the past, we would post content on social media when time allowed; now we can plan, schedule, and analyze the performance of our posts to inform decisions about our social strategy in the future.
Easy, Breeze Social Media Management
What do you like best about the product?
How you can view and interpret your insights.
What do you dislike about the product?
That I can't tailor captions individually by creating a general caption or text for several social media accounts and then being able to tweak individual texts on the same page.
What problems is the product solving and how is that benefiting you?
We are trying to analyze our most valuable content and enhance our engagement. I've realized that we can easily view the type of content that resonates the most with our community and taking action accordingly. I've also realized the benefits of communicating with team members on posts and in the smart inbox.
Recommendations to others considering the product:
Take a deep dive into the platform and come prepared with questions for your onboarding calls. Take advantage of the customer support and success team.
Best match for our needs; Some room for improvements
What do you like best about the product?
The platform is easy to learn and easy to use. It fulfills what we were looking for the most in easy content scheduling and management, visual and accurate analytics and a team equipped to advise and operate on an agency level.
What do you dislike about the product?
We've found a few limitations as we've onboarded and began to use for our clients. The reporting functionality is separated into buckets so that at least two separate reports need to be pulled to get both summary (engagement, audience, etc.) and paid advertising details. The Paid Ads report has had a couple other things pop up like the inconsistent ability to load an ad preview (getting an error frequently) and the inability to customize that report without losing a lot of functionality including the ability to see data broken down by campaign and individual ads.
What problems is the product solving and how is that benefiting you?
Bigger focus on agency solutions and strategy; better-aggregated reporting; faster internal content approval process; ability to connect Ad accounts and integrate paid reporting
Savvy, Scalable Software
What do you like best about the product?
Easy publishing interface, great reporting capabilities, and seamless collaboration.
What do you dislike about the product?
Inbox feature can be tricky to use at times.
What problems is the product solving and how is that benefiting you?
We are able to dive much deeper into our data and find out what works with much greater confidence than before!
Great first experience with Sprout
What do you like best about the product?
Sprout has a really user-friendly dashboard and is visually appealing. That reporting data is presented in a variety of ways that is useful to different types of learners. So far, their support team has been very responsive and helpful in setting up our account. We are also able to respond to incoming messages in one place, instead of through each individual platform.
What do you dislike about the product?
As a first-time user, Sprout is a bit overwhelming at first. It's hard to know where to start with all of the different capabilities, but I'm looking forward to learning more with time.
What problems is the product solving and how is that benefiting you?
We're working towards analyzing our data from social with the help of Sprout. Prior to using Sprout, we were only able to speak anecdotally about what posts were performing well, or not well, but now we'll be able to pull factual data. We are also able to categorize and tag our posts to have better knowledge about what our audience is responding to. We've realized the benefits of tracking similar organizations and the content they put out on social media, to see how we compare.
showing 2,251 - 2,260