Sprout Social
Sprout SocialExternal reviews
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Easy and efficient to use, creating quality posts that you can learn from.
What do you like best about the product?
For our business, what we liked the best with Sprout Social was the fact that we were able to to have all of our social media platforms and pages routed into one site. The fact that it also helps with being able to compose and post, while still allowing for tagging among some other options from the platforms is also a great feature. This will create an efficiency within our department, allowing us to really dig in, but also be able to help our followers and members as well. The Sprout Social staff that we have had the opportunity to work with so far have also been very friendly and willing to help us with multiple questions and issues.
What do you dislike about the product?
It would be nice to be able to have more profiles to be connected. We are a smaller business in most circles, so having a standard level subscription didn't give us enough profiles and we had to amend to have more. So it would be nice to be able to discuss how many are needed when starting with contract process, so that we are not leaving anything out. The onboarding process was great, I think that that helped out alot, as the first time logging in it seemed a little daunting, but after the meetings with Jesse, we were able to understand more.
What problems is the product solving and how is that benefiting you?
We are solving the problem of having to be on multiple platforms and constantly checking for messages, comments, etc. This creates more efficiencies within our department, allowing us to dig into more and be more productive. This will also help us learn what our followers are engaged in and what works for us going forward. The reporting feature will also lessen the work that will need to be done to pull reports each month, instead of going through insights areas in each platform Sprout Social houses multiple reports that you can filter and manipulate and share.
Social and Community Forward
What do you like best about the product?
The analytics and listening tool features. Message tagging is incredibly resourceful.
What do you dislike about the product?
The layout of the inbox. It isn't as user-friendly as some other inboxes we have used previously. A suggestion would be to have the inbox layout be filtered by posts, and then you can comment back to everything on that specific post. At the moment, everything is organized via time each comment/message was posted.
What problems is the product solving and how is that benefiting you?
Organization and optimization with our content via the listening tools.
Recommendations to others considering the product:
Great for social optimization and monitoring.
Excellent customer support and onboarding
What do you like best about the product?
Getting our global team onto Sprout has opened up many doors for collaboration and has allowed us at headquarters to have all of our analytics in one centralized system. Onboarding our team was a smooth process and our customer success manager was great at guiding our team through the platform and answering all of the questions we had along the way.
What do you dislike about the product?
It would be nice to be able to see our competitive analytics in custom reports, and a few small features that are missing as well - however, these aren't features that any of Sprout's competitors have either.
What problems is the product solving and how is that benefiting you?
Ability to make data driven decisions from social media metrics and the ability to collaborate as a team.
Recommendations to others considering the product:
Having used a variety of tools in the past (as well as being an employee for Sprout's competitor), I can say that I would highly recommend Sprout to other organizations.
Sprout has saved me a HUGE amount of time and energy
What do you like best about the product?
I really appreciate that I can manage several different accounts through Sprout Social, without having to log in and out of various accounts all day. The reporting is fantastic, and being able to tag content to see what performs best has been really helpful, too. I also appreciate the hashtag and competitor reporting, and the variety of calendar views. I also really like the Chrome extension for adding articles to LinkedIn, etc.
What do you dislike about the product?
I wish there was an Instagram Grid preview feature for desktop, that the asset uploader was better (it's not great for uploading more than two or three photos at a time, and there's no status bar for uploads so I never know if the bulk uploads will happen), as far as I can tell there isn't a way to choose an 'unused asset' for a new post (but maybe I'm missing this somewhere). I also wish there was a line break character available for Instagram captions (right now I copy from elsewhere and paste into Sprout), and that there was a frequently used emoji list instead of looking for the same ones each time. I would also love a Canva integration.
What problems is the product solving and how is that benefiting you?
I love not needing to log in and out of several accounts all day! Having the ability to create several drafts and upload from there has been fantastic, too. I also use the 'schedule and duplicate' function every day, and can easily tweak content for different platforms. I have saved a ton of time and energy using Sprout - which lets me spend more time actually creating content. The reporting is super helpful and detailed, too - which also saves me a ton of time each month.
A super social media all-in-one platform!
What do you like best about the product?
Sprout Social is a helpful platform with an intuitive UI and all the features we need to execute our clients' social media strategies. We use Sprout Social to schedule out social posts at ideal times, share them with our clients for review/approval using a live link, and monitor engagements through the smart inbox. Their support and customer service is top-notch, and they provide access to tons of blogs, articles, tips and events. It feels like a community.
What do you dislike about the product?
It's an expensive platform to begin with, and you have to pay to upgrade to certain features. A few little things are missing (like the ability to drag and drop social posts to other days on the calendar) and some bugs here and there, but nothing major.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to speed up our process and collaborate with our clients. We can do more in less time, and our clients have full visibility on exactly which social posts are coming up and how they will appear on each feed/platform. It's easy to connect profiles and perform other admin tasks, and whenever we've needed help, our account manager has been there for us.
Recommendations to others considering the product:
Sprout Social is the best social media management platform that I've tried!
Solid platform with a few bugs which need be fixed.
What do you like best about the product?
It is very intuitive to use, as all of its features and functionality are well spread out in the distribution panel. I can follow our campaigns and access sprout social via the Sprout mobile application.
Support from the Sprout social service team is prompt and always reliable. I like its automated reports , which we get on a scheduled timeline and it makes it possible for team leads to follow up with our social media activity and how much we have been successful or unsuccessful.
Support from the Sprout social service team is prompt and always reliable. I like its automated reports , which we get on a scheduled timeline and it makes it possible for team leads to follow up with our social media activity and how much we have been successful or unsuccessful.
What do you dislike about the product?
There is sometimes the tendency to encounter errors at the point of launching a campaign. This has happened more often of recent than before and long overdue for the Sprout team to fix.
What problems is the product solving and how is that benefiting you?
Sprout social is an effective tool for tracking and managing my organizations activity across multiple social media platforms. Sprout social provides me and my colleagues in the marketing department with vital metric about our activities on social media, which we rely upon to measure the impact of our social media strategy as it regards user acquisition and product visibility.
Solid social media management platform
What do you like best about the product?
The option to add photos and shorten links in tweet drafts has streamlined workflow and helped maintain seamless aesthetic on the company Twitter profile
What do you dislike about the product?
When you are on standard license some functions like social listening are not included.
What problems is the product solving and how is that benefiting you?
Social media listening for our brand and also for competitors.
Management of all company social media platforms in one place.
Posting, scheduling and monitoring social feeds.
Management of all company social media platforms in one place.
Posting, scheduling and monitoring social feeds.
Recommendations to others considering the product:
If you are looking for a platform to manage a variety of social channels then this is the right platform for you. It will provide analytics on what posts perform the best
Sprout Social is a fully-qualified social media management tool
What do you like best about the product?
To better communicate with readers, to standardize marketing workflows, to work collaboratively in full detail, and to transform social media data into concrete insights—on a scale, Sprout Social is a great tool. It's quite simple to use, and has all of the features well integrated in the front panel. I may run a range of campaigns via email or mainstream digital channels. Support is fantastic, it brings me updated with every sort of details. I may get a high level of popularity on the internet for ads.
What do you dislike about the product?
I don't like how it often provides me with mistakes when it comes to creating a campaign, especially when it comes to selecting a template. Also its approval process is little bit strange. We can only receive internal approvals inside the organization. Our clients can't be approved unless they are already members of Sprout that makes it a little clumsy to get approvals.
What problems is the product solving and how is that benefiting you?
This is an effective approach for managing social media profiles, while acquiring useful empirical resources to quickly recognize and reflect the importance of social media participation in industry. Integrated, formal reports which can be submitted on a daily basis guarantee that executives have insight to the effects of social media recruitment in an incredibly simple, formal report.
The easiest way to undertake an ambitious project.
What do you like best about the product?
It is very easy to use, it has all the tools well distributed in the main panel. I can run different campaigns through email or conventional digital platforms. The support is great, it keeps me up to date with any information. I can have a great degree of advertising recognition on the web.
What do you dislike about the product?
I don't like that it sometimes presents me with errors at the moment of making a campaign, specifically at the moment of choosing the template.
What problems is the product solving and how is that benefiting you?
We have been very strategic when using the program because it works in a direct way in marketing distribution. It has given an excellent performance to strengthen the commercial area and provide the most appropriate quality to customers with marketing demands.
Recommendations to others considering the product:
I recommend the software because you can grow in professional marketing in a very advanced way by this program. It will help you to attract customers in a proper, simple and safe way. Very good service.
Acquire more social aspects on a large scale.
What do you like best about the product?
The most remarkable thing from my point of view is that Sprout Social maintains a slight flexibility in its facilities in an incredible way, according to the simplification of social publication on different platforms with large existing groups, the commitment of the effectiveness of each task pending, the constant reviews of the marketing campaigns carried out for the authentication of interest between different individuals, the analysis of the work processes that are executed and the provision of efficient services to each of the clients that an organization acquires, being very intuitive, necessary and at the same time striking in productive terms.
What do you dislike about the product?
Instagram integrations with Sprout do not adequately adapt to our existing needs, since it should be noted that our audiences respond more effectively to the real-time publications that we execute on these advertising and interactive platforms, which means that there is no opportunity of a more stable programming with said social application, being a problem on a large scale, since it is one of the areas in which potential high-power clients are grouped.
What problems is the product solving and how is that benefiting you?
Sprout Social is being used by our communications and customer relations team, since they unify similar branches when interacting with the users of the facilities that we acquire, in more explicit terms, it should be noted that we implement this software with the aim of optimizing efforts in social networks and thus be able to fortify our marketing to more considerable results in a massive environment, including the proper administration of all the social platforms that we acquire from one place, drastically reducing the time it takes for these jobs, including mentions. in these digital facilities about our content.
Recommendations to others considering the product:
Sprout Social is ideal for scheduling the publications you want to make with content related to the services and products that your organization offers, precisely to execute these operations in advance, to drastically reduce time for the use of other tools necessary to the work flow of a certain company, including monitoring the performance of various publications on different platforms, for the correct monitoring of mentions in these digital areas, and thus determine them with considerable speed.
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