Sprout Social
Sprout SocialExternal reviews
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A Fantastic Agency Tool
What do you like best about the product?
The reporting features are what really put Sprout Social above and beyond as a social media management system. Other perks include the social CRM features that allow you to track your entire history with a person online.
What do you dislike about the product?
The Asset Library function is lacking. And while it is advertised as a great feature, it isn't that useable to the powerful brands that are opting to use Sprout Social. The tool is too basic for the average Sprout user.
What problems is the product solving and how is that benefiting you?
Sprout Social allows me to schedule, respond, and follow up on a variety of accounts all in one place as a team rather than just an individual.
Saves me time and brain space
What do you like best about the product?
I love that I can so easily recreate a post and reschedule it in the platform. The timing recommendations with the star system are also a great way to take a lot of the guesswork out of when to post for optimal impact.
What do you dislike about the product?
Why aren't assets automatically uploaded to the asset manager and file library when they're uploaded to an individual post? Having to do this process separately has made it so that we don't use this feature as much as we would like to. It requires an additional step to organize and upload files to the library versus uploading them individually with each post.
What problems is the product solving and how is that benefiting you?
We reuse a lot of content, so Sprout saves us a lot of time when figuring out which posts did well in the past that we could reschedule. The ability to post to multiple platforms and have that customization for the platforms available on this tool is also very beneficial in terms of saving folks time and pain of logging in to post on the platform itself. The ability to view a post the way it would display in the platform also takes some of the anxiety out of a social media manager's life -- when before you'd always wonder how a social media management tool translated to the platform display itself.
Recommendations to others considering the product:
It takes the guesswork out of scheduling posts and the legwork out of rescheduling previously used posts. Their mobile app is also great for working away from your desk.
Great social media monitoring software with some difficulties
What do you like best about the product?
The ability to compare our organization with others in the same field, social media monitoring, and the scheduling features.
What do you dislike about the product?
The compatibility with Instagram is frustrating as some data works, some doesn't. There is also the mandatory delay with scheduling a post. It would be great to be able to instantly post something as well as schedule it. You cannot tag organizations on Facebook with is incredibly frustrating and leads me to have to post things on Facebook separately. Also annoying that there is a photo uploading size maximum which is not accurate. It won't take more than 4mb or 8 mb, when in reality, Twitter, Facebook, and Instagram can all easily take 10mb or more -- it just converts it.
What problems is the product solving and how is that benefiting you?
Easier to monitor all mentions, especially useful for scheduling posts, reliably posts content, allows for multiple users.
Recommendations to others considering the product:
It's perfect for Facebook and Twitter, but it's not good an monitoring or posting to Instagram -- if anything, it is more difficult to use sprout than to just email the post and image to yourself and manually put it into Instagram on your phone.
Great for small/medium sized business
What do you like best about the product?
A great price point and user friendly interface allows for more streamlined and time savings in our social strategy.
What do you dislike about the product?
We've had some issues with reporting and missing data. There are also a lot of reporting metrics that seem to change unannounced.
What problems is the product solving and how is that benefiting you?
Time management. In depth reporting. Social media scheduling. It's nice to have everything in one place rather than checking multiple platforms.
Recommendations to others considering the product:
Great tool for social media management and reporting. Love their newletters and white papers, too!
Good product for the price
What do you like best about the product?
Being able to pull a report across social media channels.
What do you dislike about the product?
My posts are often not delivered -- i.e. I schedule them but then when it comes time for them to post, there's some "unknown error" and it's not posted. It defeats the purpose of using the platform.
What problems is the product solving and how is that benefiting you?
Scheduling and reporting have been the two biggest things we needed and that Sprout is helping with.
Easy social media management.
What do you like best about the product?
Sprout is easy to use, but there are also avenues for a deeper experience if needed.
What do you dislike about the product?
No strong dislikes, but I would appreciate an avenue to continuously post evergreen posts without having to recreate them. It would also be helpful if you could simultaneously edit one post for multiple social networks rather than having to duplicate a post and edit it specifically for each network.
What problems is the product solving and how is that benefiting you?
We are solving many social media problems such as when to post (solved by Sprout's SmartPost feature), finding content (Sprout offers a content feature), and posting across multiple platforms without having to do so individually within native sites.
Recommendations to others considering the product:
Despite the higher costs, Sprout is well worth it for organisations attempting to immerse themselves further into social media and get quality return for their time. I also recommend attending their monthly webinars to learn more about social media and how to better implement Sprout within the social media landscape. The customer service team is also fantastic, as they work tirelessly to solve any issue you may have.
Enjoy Sprout Social for our organization
What do you like best about the product?
Love being able to post over multiple platforms with the click of a button, and also enjoy looking at all of the analytics and reporting data that is compiled by sprout.
What do you dislike about the product?
I wish I could somehow tag accounts over multiple platforms. Also, publishing galleries on Instagram would be more convenient if we could set to auto-publish instead of having to publish yourself.
What problems is the product solving and how is that benefiting you?
Scheduling over all platforms has allowed us to "set and forget" many things when we have a lull and have time to schedule everything in advance. Also, being able to publish over all platforms is a great timesaver.
Recommendations to others considering the product:
Sprout is a great way to publish over multiple networks and schedule posts beforehand. It also is a great way to report and analyze our accounts.
A great tool for scheduling social posts months in advance
What do you like best about the product?
I've been working with Sprout for a little over 8 months and I love that they are constantly updating and improving the platform. In the time I've started using it they've added more support for Instagram, added support for showing scheduled drafts in the calendar view, and much more. They're constantly listening to their customers and prospects and that shows in their product.
What do you dislike about the product?
1. More often than not if I spend a little too much time on scheduling out posts in the future or I have to step away for a meeting and come back to Sprout, it times out but doesn't let me know—so I'll schedule a post for multiple days, attempt to schedule, and it'll wipe my progress and I need to start over.
2. The search feature could use a loving revisit. Sometimes I'm interested in how we promoted something the year before, or even last month, and I have to click through the week-to-week view instead of being able to search for keywords in those social posts. It makes it really hard to look at past posts.
3. We get a lot of people using advanced retweet for our posts and hashtags we follow—and in Smart Inbox, only the retweet message comes through, not the original tweet they're referencing, and that adds a lot of extra clicking. I wish the entire retweet could show in the inbox feed.
2. The search feature could use a loving revisit. Sometimes I'm interested in how we promoted something the year before, or even last month, and I have to click through the week-to-week view instead of being able to search for keywords in those social posts. It makes it really hard to look at past posts.
3. We get a lot of people using advanced retweet for our posts and hashtags we follow—and in Smart Inbox, only the retweet message comes through, not the original tweet they're referencing, and that adds a lot of extra clicking. I wish the entire retweet could show in the inbox feed.
What problems is the product solving and how is that benefiting you?
It has been so useful to be able to follow certain hashtags and use the listening feature to see what people are really posting about outside of the sphere of our company. Information like that helps inform our content strategy, and being able to provide support on social media all in one place has been a huge help as well. We can schedule out social posts days to months in advance, which really helps during
Great all around platform
What do you like best about the product?
The ease of the interface and the analytics reports are better than any other platform I've used.
What do you dislike about the product?
I wish Sprout would compress photos that are too large automatically, but that's a small complaint.
What problems is the product solving and how is that benefiting you?
My organization has been able to see our Instagram grow and see what kind of posts do well and which don't.
Sprout Social
What do you like best about the product?
We love Sprout Social in our office because it allows us to schedule our social media whenever we want. We save time by not having to go to multiple medias.
What do you dislike about the product?
I wish it would allow us to post multiple photos on Instagram.
What problems is the product solving and how is that benefiting you?
We save time, energy and love to see the reports. It helps us show what posts are going well, what are new strategies should be.
Recommendations to others considering the product:
This is a great tool to get your social media streamlined.
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