Sprout Social
Sprout SocialExternal reviews
6,039 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Straight forward and easy to use!
What do you like best about the product?
Sprout Social is great because it allows you to schedule posts in advance, and it also tells you when the best time to post for each social media platform.
What do you dislike about the product?
Sometimes our scheduled posts will "fail to post" and there's no reasoning behind it. It's frustrating
What problems is the product solving and how is that benefiting you?
The scheduling is the best part of Sprout. It's also great to get reports on engagement, popular posts, etc.
Recommendations to others considering the product:
Worth using! The layout is clean and it's very easy to understand and use. I've learned a lot from using this platform.
Very good
What do you like best about the product?
The convenience of the program. The user-friendly database, that allows Instagram posts (pictures and video!!) that do not need to be authorized through a mobile device. Great customer service!
What do you dislike about the product?
Occasionally, there are some glitches but we are able to work around them because we understand these things happen
What problems is the product solving and how is that benefiting you?
Being able to put out content on a consistent basis without having to have someone authorize the content on their mobile device. Especially on weekends and holidays
Easy to use, but app needs some work.
What do you like best about the product?
Easy to schedule and moderate on one platform. Love the suggested post times to maximize reach.
What do you dislike about the product?
The app isn't very user-friendly. It often glitches and doesn't load all tasks/messages/posts that come through on the desktop version. I also wish that Sprout allowed you to respond to Instagram DMs directly from the platform. It's a bit cumbersome having to go into the native app just to respond to those, when Sprout integrates DMs from Twitter and Facebook.
What problems is the product solving and how is that benefiting you?
We're able to view customer feedback in real time and have a seamless way to do community management. It's really nice having the ability to build out a chat bot, even though I had some issues when I tried building it out in the past. I've used Sprout in prior jobs so I was aware of the benefits of the platform.
Recommendations to others considering the product:
Sprout Social is a great platform for those looking for a tool that can manage reviews (a brand-new feature), generate comments and message for your response, and show you some robust analytics across all platforms. But, if you need a program that is primary for social listening OR need a program with a great app that consistently works, I would look at other options first.
Analytics to Make My Dreams Come True
What do you like best about the product?
The most helpful is the easy to read analytics that can help show my KPI's to my team.
What do you dislike about the product?
I wish there was more comparing to various months, similar to Google Analytics. I wish there was better tracking of hashtags too.
What problems is the product solving and how is that benefiting you?
I am seeing which days were big content days which is helping us analyze what seasons are the biggest in the Park that year. The benefits we have seen are how we are doing compared to other Parks, we love that feature. I just wish the hashtag monitoring was easier and more efficient.
Recommendations to others considering the product:
The best analytics and measuring tool out there for social media. Make sure you have about three months on Instagram to start monitoring as it starts when you start Sprout Social.
Streamlined Social Monitoring
What do you like best about the product?
The Smart Inbox in Sprout is my favorite feature. It allows us to see what's happening on all of our platforms at once and is so convenient to react and reply to customer messages.Love that Sprout is constantly improving and expanding it's offerings - like Google My Business reviews!
What do you dislike about the product?
My biggest complaint is that not all Facebook ads pull through to Sprout (specifically dynamic ads). This means that I still need to check the Facebook platform to make sure things aren't falling through the cracks.
What problems is the product solving and how is that benefiting you?
Sprout has saved me lots of time because I can primarily use it to respond to all comments and questions. Additionally, I love the scheduling features - it streamlines the content planning and scheduling process!
Recommendations to others considering the product:
I have used a few different social media management platforms and none of them compare to Sprout! The usability and functionality are unmatched and worth every penny!
Great social media platform for any digital marketing agency
What do you like best about the product?
The scheduling tool is obviously what first attracted me to Sprout. It saves our Social Media team a lot of time and is a great place for them to collaborate on content. Their reporting feature is robust and allows us to review periodically and provide insights on what's working and what's not to our clients. The smart inbox helps our engagement/CSR team. What I am most impressed about is the fact Sprout continues to evolve and update with new tools.
What do you dislike about the product?
The user limit. With a growing agency, it is very hard to forecast how many people will need access. Additionally, that number can greatly fluctuate. Would recommend going back to the previous model.
What problems is the product solving and how is that benefiting you?
Overall organization, scheduling, reporting, monitoring.
Recommendations to others considering the product:
Do your research and take some time planning out the next year or two to make sure the package you purchase will fit your organization's needs.
Sprout is great for monitoring social channels
What do you like best about the product?
Provides a concise single-location for keeping tabs on your social channels
What do you dislike about the product?
Pricing and cost to add additional monitoring for multiple social accounts.
Complete reporting costs additional above standard plane (should all be included).
Complete reporting costs additional above standard plane (should all be included).
What problems is the product solving and how is that benefiting you?
Easy tracking of social channels
Recommendations to others considering the product:
Needs Pinterest
Great platform with a few missing features
What do you like best about the product?
Sprout Social has great support, great features, and support for multiple accounts if you're at an agency managing hundreds of accounts. It's easy to work in and not accidentally schedule content in the wrong account because of its group system. Instagram posting/scheduling is super easy with the app. While we do not use the reporting function of Sprout, it has a robust reporting platform if that's what you're looking to use it for. The smart inbox is a lifesaver on our team, especially when we have a sick employee or someone taking a vacation. It allows us to hand over management easily and seamlessly. Monitoring keywords is a cinch, though I wish the interface was a little less clunky.
What do you dislike about the product?
I wish it was easier to reschedule posts. Being able to drag and drop posts in calendar view would be awesome. Currently, no support for Google My Business posts but we've been told that's in the works. We export content for clients to look at and currently there's no white labeling and videos don't show on the exported content plan. The app is not great, they are working to improve it.
What problems is the product solving and how is that benefiting you?
We were using a content scheduler that was constantly breaking and communication of new features or features that were being ended was not occurring. Sprout has fixed this and its support is far more responsive when we have questions or issues.
Recommendations to others considering the product:
Of the many content creation platforms my company considered, Sprout Social ultimately won because of its features and ease of use. Its support is great as well.
Good bang for your buck
What do you like best about the product?
Sprout Social helps us plan and schedule our social posts for the weeks/months ahead.
What do you dislike about the product?
We initially used the cheapest monthly subscription on Sprout - which we discovered did not allow us to #tag our content and sort it into categories to see how different campaigns were performing. We are upgrading to the next pricing plan and are excited to see how much more robust our reports will be.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us get a bird's eye view of which campaigns we are promoting across ALL our social channels instead of posting to each channel in a silo.
Recommendations to others considering the product:
If reporting on your channels is a priority, considering using the second or third tier pricing option.
I use sprout
What do you like best about the product?
Having all of my social media analytics in one place is very convenient. A quick look at the dashboard and I can determine how well we did in the previous week.
What do you dislike about the product?
When changing cards on a webpage sprout will often show the old card or not post a card at all. So I will have to go to the social media site myself and post the content to ensure that the correct preview is displayed for the page.
What problems is the product solving and how is that benefiting you?
Measuring the post that do well and the ones that do not. Using that information to grow our brand.
showing 2,401 - 2,410