Sprout Social
Sprout SocialExternal reviews
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Great social media tool for agencies
What do you like best about the product?
SproutSocial has an easy user interface.
What do you dislike about the product?
I'd like a more robust suite of reports. Seems like some of the larger brands/software are able to pull data and do social listening across all social media platforms and right now, it seems like Sprout Social concentrates too heavily on Twitter alone.
What problems is the product solving and how is that benefiting you?
We use SproutSocial to plan, research schedule and engage with social media content across all of our clients' channels. The platform makes it easy for us to manage multiple accounts at once, to research trends and more importantly, to report key findings back to our clients.
Go to platform
What do you like best about the product?
Having all the data in one place saves a lot of time and energy.
What do you dislike about the product?
Connectivity issues/ bugs, with a large number of profiles connected, losing connection can be a real pain.
What problems is the product solving and how is that benefiting you?
Monitoring a large number of accounts and centralising community management
Very convenient when dealing with multiple channels.
What do you like best about the product?
Review integration is a great Hub that makes it very easy to knock out reviews on google and Facebook.
What do you dislike about the product?
The app is not as user friendly as the web site.
What problems is the product solving and how is that benefiting you?
We are getting to see problems occur in real time then plan our course of actions faster.
Recommendations to others considering the product:
Be sure to go through all available features before purchasing. You may want to add on features like Listening.
Saves a ton of time!
What do you like best about the product?
Our agency uses Sprout to save a tremendous amount of time on scheduling out content for the accounts we manage. We also frequently utilize the reporting system. I also appreciate that they are constantly working to improve and update their system. They are usually very fast at responding when requesting help.
What do you dislike about the product?
Occasionally posts fail to be sent. Sometimes there is a long wait to get help. Dislike that I can not break down the analytics reports by week.
What problems is the product solving and how is that benefiting you?
Being able to grow and scale our agency while keeping overhead and wasted time at a minimum.
Recommendations to others considering the product:
Definitely worth looking into if you are looking to be able to create, schedule, and monitor various social media accounts or for different clients in one location.
A Great Resource
What do you like best about the product?
The scheduling software and inbox helps streamline my job.
What do you dislike about the product?
Reporting can be a little confusing to manage.
What problems is the product solving and how is that benefiting you?
Streamlining our social media scheduling.
Best analytics, full featured, great value
What do you like best about the product?
Sprout has the only 3rd party analytics I will share directly with clients. The analytics, especially for Instagram, are so much better than you'll get anywhere else. And it has really thorough features, like organic location targeting on Facebook.
What do you dislike about the product?
I wish I could manage Facebook groups with Sprout. You can post to Twitter and reply, but you don't have access to Twitter streams, so it's not my favorite for Twitter
What problems is the product solving and how is that benefiting you?
I can have clients approve posts right in the app. The combined inbox is really helpful for our teams approving posts.
User-friendly with a variety of options
What do you like best about the product?
It has saved time with scheduling and report management. Although social media is only handled by a single person at our company, it does have the ability to ease team processes.
What do you dislike about the product?
I haven't run into many issues honestly.
What problems is the product solving and how is that benefiting you?
It helps save time more than anything to have access to all platforms all in one area.
Recommendations to others considering the product:
Talk with the company, explain your needs and they will really tailor your demo to show you its capabilities.
Great social media publishing and insights tool
What do you like best about the product?
Very user friendly, good user experience and well designed to allow for easy navigation throughout the platform. Great publishing workflow and approval flexibility. Good social performance insights. Good customer support through chat.
What do you dislike about the product?
I very much dislike when getting a post setup to publish it carries elements over from one post to another vs resetting to blank. For example if you do a Facebook post and go to do your next post you have to make sure you uncheck Facebook and clear any targeting etc you had from the first post.
What problems is the product solving and how is that benefiting you?
The workflow functions help reduce errors, save time and streamline the process
Sprout's Overall Usability
What do you like best about the product?
Overall integration with each platform is good. Understands nuances of each platform and publishing options change for each of them.
What do you dislike about the product?
Occasionally scheduled content does not post in a timely manner (especially to twitter).
What problems is the product solving and how is that benefiting you?
Posting organic social posts for all platforms in once place. Much more productive than accessing each platform. Allows us to schedule content ahead of time.
It Grows On You!
What do you like best about the product?
Thus far it is seamless, and for the most part has been flawless with subsequent use. I really like it and the integration works like a charm with various brands. It is a product that I would highly recommend to all my colleagues, and associates.
What do you dislike about the product?
So far, so good. There is nothing I dislike so far.
What problems is the product solving and how is that benefiting you?
Diner issues, complains and support varying with individual needs. Please be advised that a customers need vary and also to the degree of the solution which is predicated on what the initial outreach is. Most if not all result in a solution that is acceptable. Engaging with customers through this platform is most helpful and very innovative.
Recommendations to others considering the product:
I highly recommend it because of its ease of use, and cutting edge technology.
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