Sprout Social
Sprout SocialExternal reviews
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Sprout is a game changer
What do you like best about the product?
Reporting is easy to use & scheduling posts works great!
What do you dislike about the product?
Had some issues with instagram scheduling
What problems is the product solving and how is that benefiting you?
Being able to be out of the office and schedule the posts
Recommendations to others considering the product:
It’s a game changer!
In short, absolutely amazing.
What do you like best about the product?
Oh man, just one thing?! Well, in that case...I love Sprout's reporting. It's extremely easy to read and process, as well as intuitive and helpful. Within a glance, I can see all of the top things I need to know that I didn't even know that I needed to know.
The publishing system is also super easy to use, intuitive and great pain-free.
The publishing system is also super easy to use, intuitive and great pain-free.
What do you dislike about the product?
Cost. I would love to utilize the platform more with my team, but the cost per user is just a bit extreme. It would be great to have a team pricing option to allow more people the ability to be on the account for a lower cost.
What problems is the product solving and how is that benefiting you?
Scheduling and planning out posts. This has always been difficult for us as an organization, but Sprout has made it easy for us to plan better and schedule out posts with ease.
Quick and easy review of social media KPIs.
What do you like best about the product?
The most helpful part of Sprout Social is being able to review our analytics in real time for our chosen internal metric goals. We also love the ability to measure ourselves versus competitors in our field. Also auto-publishing is a labor saver.
What do you dislike about the product?
As with any corporation SAAS offering, we always wish it could be a bit cheaper. That's nitpicking, but this section is required.
What problems is the product solving and how is that benefiting you?
Measuring our efforts versus our advertising spend to verify our strategies. Also the ability to know how many people are leaving our platforms gives us greater context.
Recommendations to others considering the product:
Understand your social strategy and scheduling before choosing a robust platform like Sprout Social.
Concise, simple, yet highly functional
What do you like best about the product?
Sprout makes syndicating posts out to other networks extremely easy. If I create a post for one of my Facebook pages, I can post it, then duplicate that post automatically to be shared on another network. The publishing calendar is also extremely easy, especially if I am going on vacation or where I won't be at my computer for an extended period of time. I can schedule my posts, then just go on vacation without any worries. My posts always go out.
What do you dislike about the product?
Sometime posting videos are more complicated than they need to be. I will complete all required fields, use the correct video codec, but it still will not let me send the post. Errors are fine, but it doesn't tell me why it won't let me send the post. No error messages, or red flags to correct, just a greyed out "Send" button.
What problems is the product solving and how is that benefiting you?
The biggest problem we have solved is the publishing calendar issue for auto posting. Having the option to schedule posts on all networks for weeks and weeks makes things so easy for us.
Recommendations to others considering the product:
This is an inexpensive, yet expansive social media management platform. Easy to use, with features for a simple or pro user.
Making social easy with Sprout Social
What do you like best about the product?
The best part about Sprout is the ability to schedule (and re-schedule) posts across multiple platforms.
What do you dislike about the product?
The future of Sprout will be exciting! I would love to see more incorporation of search and post features embedded right into the platform.
What problems is the product solving and how is that benefiting you?
As a small agency owner, I have SO MUCH to do on a day-to-day basis. Sprout helps me save a lot of time and a lot of worry. It's wonderful knowing that at least one portion of my business will run smoothly, without question!
Recommendations to others considering the product:
Take the time to review all the tutorials and videos - I jumped in, thinking I could figure it out on my own. While it is very user-friendly, you can get so much more value from the software if you go through the tutorials. Also, this is good advice not only at the beginning but also definitely go back, every now and again, to refresh and update your skills.
Great user friendly platform!
What do you like best about the product?
The interface of Sprout Social allows for easy use for both my team and clients!
What do you dislike about the product?
On occasion the platform gets glitchy which can result in confusion.
What problems is the product solving and how is that benefiting you?
It allows me to organize 15 social media accounts and set up workflows with my clients.
One-stop social media management
What do you like best about the product?
Sprout’s platform is easy to learn and navigate and makes managing social media simple and fun!
What do you dislike about the product?
I would like to be able to see historical posts on the calendar.
What problems is the product solving and how is that benefiting you?
Reporting statistics and trends that show positive results, plus it helps determine what content to post going forward.
Overall, a great tool
What do you like best about the product?
The asset library and publishing tool are excellent as is the reporting.
What do you dislike about the product?
There are still some features which are missing such as the ability to easily duplicate posts across channels
What problems is the product solving and how is that benefiting you?
The inability to duplicate posts across channels proves costly. For the price, there should also be a hashtag generator (hashtag monitoring).
Great platform for social performance
What do you like best about the product?
The capabilities and features for posting
What do you dislike about the product?
The reports need more depth and the support team has lack of business aence.
What problems is the product solving and how is that benefiting you?
Managing several countries and platforms at once.
Social Sprout is a user friendly social analytics program that covers all the basics.
What do you like best about the product?
The cross-channel analytics (group report) make it fast and easy to get an overall picture of how my clients are doing across all their social platforms. I also like that I can customize the data range to see the different patterns of change over time.
What do you dislike about the product?
I have been a customer since 2010 or so and can't access or even try any of their newest features without losing the original monthly rate I locked in. I wish I could add individual features.
What problems is the product solving and how is that benefiting you?
I love being able to export fast reports for clients with my logo on them.
Recommendations to others considering the product:
Overall, it's a great, affordable service that covers all your basic stats from social networks and puts everything into easy to export PDF reports. The customer service is very responsive 90% of the time and does not respond at all or responds weeks later 10% of the time. It is generally very reliable and posts scheduled posts on time, although we've experienced about 5 incidents per year where posts just don't go out for some reason and customer service doesn't have any answers. We're able to manage a large number of profiles and we've never had any of the information get mixed up or posted to the wrong account.
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