Sprout Social
Sprout SocialExternal reviews
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Great for managing social channels
What do you like best about the product?
Love the great user experience for our customers and admins. Very easy to add new accounts and users.
What do you dislike about the product?
The reporting features aren’t as detailed as what you can get in-platform.
What problems is the product solving and how is that benefiting you?
Managing social profiles for our clients and getting content approved easily. The workflows make this process a lot easier!
Excellent Tool for tracking Instagram metrics!
What do you like best about the product?
I like the easy to access data analytics and the ability to pull Instagram story metrics in bulk over time
What do you dislike about the product?
Custom report PDF export cannot be customized further. We have had some discrepancy issues, but mainly due to the API access. Borders added to images means we must customize with the tool to ensure proper formatting when scheduled.
What problems is the product solving and how is that benefiting you?
Quicker monthly reporting and the ability to dig into data by post
Recommendations to others considering the product:
If you need more than dashboard metrics, Sprout is great partner
Great all-in-one social media management tool
What do you like best about the product?
I love being able to get accurate reporting and information about my social accounts to help me know what strategies are succeeding and which ones are not.
What do you dislike about the product?
As much as I love the reporting there are reports I wish could be added in. Instagram is a major focus of our social media efforts and I would love a report that is a bit more robust with information like average likes per post, average comments per post etc.
What problems is the product solving and how is that benefiting you?
Before getting Sprout once a month I would spend half a day to a full day going and pulling data from my social media accounts and analyzing it. With Sprout I have cut that time to two hours and is so very helpful when I am doing my monthly and quarterly analysis.
Recommendations to others considering the product:
It was word of mouth that turned me onto Sprout in the first place so talk with people that use it the way you want to use it to make sure it fits your company and your budget.
Efficient and organized tool for social.
What do you like best about the product?
Reporting tools are great ways to measure success and monitor the competition.
What do you dislike about the product?
Stories in Instagram need to be posted on the Instagram app. Sometimes I lose posts midway through due to an error. Would like a tool to create short videos.
What problems is the product solving and how is that benefiting you?
Batching posts allows for consistent messaging and a perfect way to keep everything in order, organized and efficient!
Love Sprout Social for all our Social Media Needs
What do you like best about the product?
We use sprout for all of our Social Media scheduling, some analytics, and have even working with the Sprout team to try and solve issues we have had with team assignment. We love the dogs ease of being able to share across multiple social sites with ease, follow all of our pages in one place, and the fact that they offer task assignment and analytics! Not to mention awesome customer service.
What do you dislike about the product?
The cost is more than we can justify for the size of our team.
What problems is the product solving and how is that benefiting you?
We run multiple pages in the hospitality business and need to be able to monitor, post, watch reviews, and assign tasks to different members of our team. Sprout has the capabilities to put all of that one one platform! And With an awesome app.
Recommendations to others considering the product:
I love sprout! And, if you are considering an excellent social monitoring, posting, and dev tool, and can afford it, it will change your business for the better!
Serious Time Saver!
What do you like best about the product?
Having scheduling and reporting access across multiple platforms all in one place, and having that one place be easy to use and comprehend.
What do you dislike about the product?
The one struggle I have: line breaks not appearing in scheduled Instagram posts. That does add an additional step. I've currently found an adequate workaround, but I'd much prefer being able to write copy in Sprout and not worrying about it again.
I would love to see integration with YouTube in the future, if at all possible, as this is something clients have requested.
I would love to see integration with YouTube in the future, if at all possible, as this is something clients have requested.
What problems is the product solving and how is that benefiting you?
Saving time is THE problem solved, really. In addition, things like hashtag monitoring and reporting have been helpful to our clients. We have clear, concise ways to prove plans and campaigns are working (or to show where we can improve).
Helped an overburdened team alleviate workload
What do you like best about the product?
Quick to schedule posts! Like the ease and functionality of the site.
What do you dislike about the product?
Wish that my timeframe would automatically set to 7 days for reports, instagram tracking is sub par
What problems is the product solving and how is that benefiting you?
Lack of time.
Accessible
What do you like best about the product?
User interface- tag report, hyperlinks to channels through messages.
What do you dislike about the product?
Message stamp rounds up after a half-hour or so. For example, a message received @ 8:32 will say message received an hour ago if itis still within the hour. Tag function does not work in isolated message mode, and most importantly when a new message appears in Sprout Inbox it does not indicate this until refreshing (on desktop version). When running the tag report and viewing specific messages, back arrow takes you back to tag criteria instead of the list of messages already displayed.
What problems is the product solving and how is that benefiting you?
Tags being changed in Insta and Twitter- happening quicker than before (when running tag report). Hyperlinks connect strait to channels. Running /downloading reports to maintain accuracy.
Great for scheduling, but some reporting and scheduling could be improved
What do you like best about the product?
The scheduling functions are great and robust. The repost feature from messages is an awesome new function that will come in handy. Also adding notes to the calendar is great for planning ahead
What do you dislike about the product?
Some of the reporting isn't super accurate. Splitting out paid vs. organic engagements for Facebook still isn't working correctly. There's no way to see what the Instagram feed will look like on desktop. Scheduling for Instagram stories is still buggy - it would be great to split this out on the calendar view. No drag and drop option in the calendar for posts.
What problems is the product solving and how is that benefiting you?
Speed in scheduling and ease in reporting
The little things are the selling point
What do you like best about the product?
Sprout has, by far, the most impressive set of features in any social management platform. It's the little things that others can't compete with, like Instagram first comment, previewing each post as written, and the beautiful exported reports.
What do you dislike about the product?
The price is a little high considering our return on social management packages. The higher-ups in our organization inquired about why it's so expensive and if we would consider switching platforms. Even though we may not use Sprout at its fullest capabilities, it allows us to grow with the system and be prepared if we grow this part of our business.
What problems is the product solving and how is that benefiting you?
We wanted an easy way to work with each client individually in a platform. The groups allow our agency to easily schedule, pull reports and manage each profile in the most efficient way possible.
Recommendations to others considering the product:
Consider time saving when thinking about the price. I easily cut my scheduling, content aggregation and previewing time down by half using Sprout
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