Sprout Social
Sprout SocialExternal reviews
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Fun and easy to use
What do you like best about the product?
I love the layout and the intuitive nature of the platform. For someone new to working in social media it made it really easy to identify where and when I needed to put my attention.
What do you dislike about the product?
Sometimes it got a little clunky moving back and forth between certain areas and at first I felt like my closed comments were hard to locate
What problems is the product solving and how is that benefiting you?
Its been so much easier navigating all platforms from one place. Really helped save time and energy having everything we needed in one place.
Recommendations to others considering the product:
It's good to give it a thorough test run and figure out how to divide up the tasks if you have different people using the platform or working on different social platforms. When we first started I think there was some overlap and we could have done a better job figuring out how to use Sprout.
Sprout Social for my business
What do you like best about the product?
The multiplatform scheduling - all the social platforms
What do you dislike about the product?
Platform rejecting scheduled messages, Facebook seems to reject some of the prescheduled messages.
What problems is the product solving and how is that benefiting you?
Scheduling multiple companies and platforms
Recommendations to others considering the product:
It is worth the investment. The integrations really make your life easier.
Overall Easy to Use
What do you like best about the product?
I appreciate the ability to navigate between several brands' social profiles in one place. The calendar view helps me stay organized and see the big picture all at once.
What do you dislike about the product?
I have a common issue where the image takes forever to load in Sprout when scheduling. Sometimes, that results in an issue with the image posting incorrectly or not at all when it is actually published.
What problems is the product solving and how is that benefiting you?
We use sprout to manage seven different brands under our company umbrella. It benefits us as a means to organize all of our content in one easy-to-use spot and not waste time constantly logging in and out of different profiles within the social media platform.
Recommendations to others considering the product:
Are you just looking to schedule out? Then this may not be for you. Do you manage multiple brands/accounts? Then YES. Definitely. I think the interface is much better than competitors and makes my job much easier.
Restaurant Marketing Manager
What do you like best about the product?
Overseeing over 30 locations is challenging. Each location manages their own social media and we are able to approve and provide feedback. This has elevated the quality of our posts. We also utilize the timing feature to post when we will reach the most guests.
What do you dislike about the product?
The inability to post in stories, comment or share posts where you are mentioned. The desk top version is much more user friendly, but being in a restaurant most social media curators have to rely on their cell phones. It is also much easier on an iphone than an android
What problems is the product solving and how is that benefiting you?
The quality of our posts and reaching the most guests.
I've brought Sprout to 2 jobs, and multiple clients!
What do you like best about the product?
Sprout has a beautiful user experience, making it easy to learn and understand for even slightly inexperienced users. It also has the advanced features for my internal team to utilize, making it our favorite resource.
What do you dislike about the product?
I wish that a lot of the new features didn't incur additional cost!
What problems is the product solving and how is that benefiting you?
The ability to schedule and gain approval from our clients before publishing, page management, reporting, etc.
Recommendations to others considering the product:
This is a fabulous tool for clients + internal users.
Best tool for responding to social media messages
What do you like best about the product?
Keeps our messages organized and gives a better view of what needs quicker attention.
What do you dislike about the product?
The lack of production reports for representatives responding to messages.
What problems is the product solving and how is that benefiting you?
Responding to messages and posts from our customers on social media.
Recommendations to others considering the product:
Upgrade the account to their highest plan. I am making the business case for it and so far the executive team has seen tremendous value in it.
Great tool!
What do you like best about the product?
I have worked with both hootsuite and sprout, and I have to say that sprout is FAR superior. Everything is easy, streamlined, and clean- which makes my life so much easier!
What do you dislike about the product?
The story-posting process could be easier.
What problems is the product solving and how is that benefiting you?
Sprout makes managing accounts with larger audiences especially easy, and I love the ability to view and pull statistics straight from my Sprout dashboard.
Recommendations to others considering the product:
Get sprout social! You won't regret it.
Group Two Sprout Review
What do you like best about the product?
The ability to manage multiple clients at one time is fantastic!
What do you dislike about the product?
The customer support when looking to upgrade or change services has been very unreliable, and I've had to manage the process multiple times.
What problems is the product solving and how is that benefiting you?
We manage hundreds of social media pages across 70+ different clients and sprout has given us the ability to look at our workload from a big picture perspective as well as cut back on time spent doing day to day tasks.
Simple to use, great for teams
What do you like best about the product?
Publishing management and reporting are made easy! Love the Sprout plugin that allows you to share native or external content to multiple accounts. Reports are detailed and visual.
What do you dislike about the product?
Can be clunky at times when posting across multiple platforms, or when trying to integrate with Instagram and LinkedIn.
What problems is the product solving and how is that benefiting you?
Post management/publishing is now consolidated in one place where multiple team members can see what is going out when.
Makes life easier
What do you like best about the product?
I like being able to post to multiple platforms at the same time and plan my calendar out ahead of time
What do you dislike about the product?
I wish it would leave past campaigns on the calendar
What problems is the product solving and how is that benefiting you?
Social scheduling made easy.
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