Sprout Social
Sprout SocialExternal reviews
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My favorite platform for scheduling, monitoring, and analyzing social
What do you like best about the product?
I started using Sprout Social 3 years ago, and it's improved a lot over time.
What do you dislike about the product?
The integrations occasionally break, and the analytics are different than they are on native social platforms (it's hard to tell which is correct).
What problems is the product solving and how is that benefiting you?
Sprout lets us manage all of our social media platforms from one place. It's perfect for a B2B company like ours.
Scheduling content is super easy
What do you like best about the product?
It's easy to schedule content and edit for each platform
What do you dislike about the product?
The interface is a little overwhelming and difficult to navigate if you aren't a seasoned pro or are learning it on your own.
What problems is the product solving and how is that benefiting you?
Previously I would have to schedule a post on one platform and then have to open up a new post and either type it out or copy paste and make changes for the next scheduled post, but now I can just duplicate or schedule and duplicate all at once which makes it so much easier and less time consuming.
Recommendations to others considering the product:
One of the best options out there for social media management and analytics, just be prepared to have to really make an effort to learn how to use it.
Easy to use platform
What do you like best about the product?
Everything is in one place! I like that I can see my calendar, platforms and users in one dashbord.
What do you dislike about the product?
Sometimes is glitchy - can't customize the dashboard.
What problems is the product solving and how is that benefiting you?
Content calendar management. Having multiple users on a team manage social media.
Sprout Social Review
What do you like best about the product?
I like that I can see all of the notifications for my Twitter, LinkedIn, and Facebook accounts in one place so I know I'm not missing anything and don't have to check multiple sources.
What do you dislike about the product?
I dislike that there's no section where I can see all of my completed posts so I have to unhide them to be able to look at them again.
What problems is the product solving and how is that benefiting you?
I'm able to see what customers are saying quickly and easily and respond to them in a timely matter. It has improved our customer service and social engagement.
Great for social media management
What do you like best about the product?
Sprout Social is easy to use and has some great features. You can connect all of your social media platform, track analytics, and schedule posts either on Sprout's Queue or your own specified time. A recent feature I really like is the 'advanced retweet' option where you can retweet at a specified time of your choice and add on your comments and links. It also offers great features for 'listening' to your audience and searching terms and hashtags live.
What do you dislike about the product?
Not much that I've come across to dislike yet.
What problems is the product solving and how is that benefiting you?
Saving time by scheduling posts to go out in advance and keeping track of all social media mentions in one page. Also running reports to track analytics on all platforms in one place.
Recommendations to others considering the product:
It's a great tool for yourself or your social media team.
New to Sprout and already a cut above
What do you like best about the product?
We've recently become Sprout Social users and the robust feature set is exactly what we were hoping for in a social media management system. We've tried other platforms and found them to be lacking, hard-to-use, or limited in features and functionality. Sprout's platform is very intuitive and we were able to get our team set up to use it in very short order.
What do you dislike about the product?
So far, nothing. We're very pleased at how well the system functions.
What problems is the product solving and how is that benefiting you?
Our mantra has been work smarter, not harder. Sprout has helped us streamline our processes and become more efficient, freeing up additional time that can be allocated for other projects.
Recommendations to others considering the product:
Sprout is definitely a tool for those looking for robust social media management capabilities. Because it is an investment, I'd recommend that smaller agencies and/or organizations take a careful look at whether it's one that fits their needs. It was the right choice for us, but may be a bit of overkill much for smaller firms not doing a great deal of work in social.
My Favorite Dashboard
What do you like best about the product?
I'm a visual person and love the "calendar" type dashboard. Posting is extremely easy. You can get figure it out without any training very quickly. You can toggle between the different social accounts with a click of a button.
What do you dislike about the product?
Sprout charges you per user/month. One user $149.99, two users $299.9, three users $449.97 etc. Price can jump up on you pretty quickly if you have multiple users. Also, once you sign up you get hounded by their representatives via email. Most of it is support/training related...
What problems is the product solving and how is that benefiting you?
Easily able to schedule posts between internal team and agency. Also use the "listening" tool to tracking our brand and keywords surrounding our brand.
The best social media monitoring platform
What do you like best about the product?
Sprout Social has a clean, simple interface that is easy to use. And, it provides high-quality, accurate reports in real-time. I’ve used a lot of social media management tools and this is by far my favorite. (Way better than Salesforce’s “Social Studio” which isn’t worth a dime.)
What do you dislike about the product?
Sprout Social is constantly updating and improving their platform. While this is good, more than an email or notification would be helpful. Instead, perhaps a short video showing what’s new, how to use it, & why it benefits the customer.
What problems is the product solving and how is that benefiting you?
Sprout Social has helped with:
- publishing / scheduling posts
- tracking competitors
- tracking hashtags
- monitoring all company social channels
- pull clean, accurate reports of our channels engagement, followers, messages, etc. These reports include detailed analytics.
Sprout Social is my #1 recommended social media monitoring/management platform. The app is great & the customer service is superb! Very timely & helpful.
- publishing / scheduling posts
- tracking competitors
- tracking hashtags
- monitoring all company social channels
- pull clean, accurate reports of our channels engagement, followers, messages, etc. These reports include detailed analytics.
Sprout Social is my #1 recommended social media monitoring/management platform. The app is great & the customer service is superb! Very timely & helpful.
Recommendations to others considering the product:
Try it!! So worth it. The best platform for tracking your social media!
Easy to use - all in one social tool
What do you like best about the product?
The messaging function is probably the most important element of Sprout. We can easily review and monitor all comments, messages, mentions, etc in one place and filter them out by subject, brand, or really any other criteria. Very customizable.
What do you dislike about the product?
Some functionality could be a bit better. LinkedIn posts tend to post a little wonky when you schedule them. Its also not uncommon to get emails about bugs and scheduled posts not posting.
What problems is the product solving and how is that benefiting you?
All platforms and accounts are pulled into one central location. Prior to using this tool, we had to manually logon to each platform and review everything place by place. We can now review and monitor everything in spot. We can also schedule posts through this platform which has been very helpful with planning.
Easy Inbound Communication, One Social Hub
What do you like best about the product?
What is most unique about Sprout Social is combining all of your Social Networks incoming communications from Customers into one hub. It makes it easy to never miss an engagement. You will save so much time by just using one platform, and not organically having to use the Native websites of each. You can monitor all posts as well and create and schedule new posts.
What do you dislike about the product?
What I dislike the most is “real-time” communication. For engaged content to populate into Sprout, it first takes a few minutes. It is not “LIVE” or Instant.
What problems is the product solving and how is that benefiting you?
The only problems I have encountered with Sprout are outages. Their IT team is quick to fix these, and they notify instantly when something is not working on the platform.
Recommendations to others considering the product:
It is worth the $99/mo fee for your business.
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