Sprout Social
Sprout SocialExternal reviews
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Sprout is the easiest solution.
What do you like best about the product?
I appreciate how responsive their team is. No matter what aspect of their platform I am using, I can always reach out to request assistance.
What do you dislike about the product?
I dislike the fact that the notification system is not very user friendly. Emails bunch together and on several occasions do not notify about the workflow.
What problems is the product solving and how is that benefiting you?
I work in an agency, so sprout allows for reporting, publishing, collaboration and more all within the platform.
Social Publishing and Social Listening
What do you like best about the product?
Rich publishing capabilities for social channels.
What do you dislike about the product?
Would not say I dislike, but the listening tool needs some maturing to be on par with pure-play social monitoring tools.
What problems is the product solving and how is that benefiting you?
Planning, managing, measuring our social execution.
Recommendations to others considering the product:
Understand your exact needs, then evaluate.
Great tool for social media management
What do you like best about the product?
Sprout makes it really easy to schedule content and manage the social media workflow with a team. They make it really easy to build and implement an approval workflow.
What do you dislike about the product?
I wish it had a content library to tag and house media for organization and sharing.
What problems is the product solving and how is that benefiting you?
We are using Sprout to streamline our internal social media management processes and ensure checks & balances.
Sprout Social is an integral tool in our digital agency!
What do you like best about the product?
In our agency, we utilize scheduling and reporting more than anything else on the platform. Messages is also beneficial for clients who pull in a lot of engagement.
What do you dislike about the product?
It seems that Instagram and LinkedIn accounts are getting disconnected more and more frequently. It is frustrating to have to keep logging in to individual accounts and risk not having scheduled posts publish when we think they are.
What problems is the product solving and how is that benefiting you?
We work with well over 100 clients on a monthly basis, so Sprout enables us to organize each social client and gives access to everyone in the agency.
Recommendations to others considering the product:
A great turnkey solutions for social media management. I recommend to anyone looking for a tool like this!
Highly Recommend
What do you like best about the product?
I love that I used Sprout Social early in my career and have only seen the product continue to grow since the first time I used it. I hope the platform continues to grow into a one-stop shop for everyone's' social management needs.
What do you dislike about the product?
Sprout social cannot help you run paid campaigns although this has less to do with the tool and more to do with social media platforms keeping those capabilities inaccessible for third-party tools.
What problems is the product solving and how is that benefiting you?
Streamlining the process of social media management. My days are busy and I need to be able to pop into the platform and take care of answering posts, checking engagement or scheduling something quickly. Sprout allows me to do this while still having tools and functions that facilitate a deep dive.
Recommendations to others considering the product:
When using this product make sure you understand the full extent of its capabilities. There may be part of your workflow that it can bring ease to that you haven't even considered.
Not suitable for small businesses
What do you like best about the product?
Sprout Social is one of many social media management tools in the competitive space right now, and it has a lot of great features. It has a CRM system, east to read reports, good analytics, and a mobile app to take your job on the go.
What do you dislike about the product?
I don't like the price of Sprout. With competitors offering free versions of the same product, it is hard to justify for small companies to utilize the product. There are also not as many platforms to monitor on the site. I think that all forms of social media need to be represented when paying for a service.
What problems is the product solving and how is that benefiting you?
We are currently revamping and creating a baseline of business data for our Instagram page, so Sprout's insights and analytics are a great tool.
Recommendations to others considering the product:
I think it is important to understand your price point and what you are willing to pay for a social media monitoring tool. It is very easy to use and has a good reputation among social media monitoring tools.
Great Social Media Management tool
What do you like best about the product?
The user experience! It was super simple and efficient. Plus, I liked the fact that there was a mobile app which made posting easy at events.
What do you dislike about the product?
It was pricier than what we were looking to spend.
What problems is the product solving and how is that benefiting you?
needed a way to centralize our social and be able to track our reach, etc.
Sprout makes responding easy.
What do you like best about the product?
The ease of use that Sprout provides makes it a very helpful tool for tracking engagement across all of our social platforms.
What do you dislike about the product?
They are are a couple of missing features that would make Sprout even more comprehensive. An Instagram DM integration would be especially helpful. An undo action feature in the smart inbox would also be helpful.
What problems is the product solving and how is that benefiting you?
I primarily use sprout to address our customer concerns and questions. Given that I already keep track of a number of other inboxes in my role, having all of our social inboxes filter into one place is a significant time saver.
Easy to use and great for stats
What do you like best about the product?
I like being able to schedule posts in advance and also the reports for Instagram are really helpful
What do you dislike about the product?
Some functionality in the mobile app that is missing that I would prefer to be there, such as replacing the link preview image for a LinkedIn post.
What problems is the product solving and how is that benefiting you?
Mainly being able to schedule posts on LinkedIn in advance as this is not available natively. And of course it also helps for posts that are to be sent outside office hours. The mobile app has helped me do my job on the move too.
Easy to use, great scheduler
What do you like best about the product?
Scheduling is easy, you can repeat/copy the same post and post to multiple channels at the same time, big time saver. You can host multiple accounts at once.
What do you dislike about the product?
the reporting could be improved a bit, also the search function for finding and interacting with posts based on keywords. Sometimes there are glitches with how images render on Facebook and LinkedIn once posted on SS. Also have had issues posting video via iPhone on Twitter with SS - loses the audio.
What problems is the product solving and how is that benefiting you?
Managing social media for clients.
Recommendations to others considering the product:
doesn't currently integrate with Instagram, occasional image issues.
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