Sprout Social
Sprout SocialExternal reviews
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Happy with the Sprout experience
What do you like best about the product?
I like that I can monitor and schedule with one program. I also appreciate the in-depth analytics.
What do you dislike about the product?
I dislike the mobile app - I find it is often clunky or not in sync with the desktop version.
What problems is the product solving and how is that benefiting you?
Sprout has helped me more effectively communicate ROI to leadership. It also gives us better mechanisms to "listen" to our target audiences.
Good, very robust
What do you like best about the product?
I like how direct it is and very to understand. I like the customization capabilities of the dash boards, and it did well with integrations to Social media platforms.
What do you dislike about the product?
Knowledge management for the product is not great. Customer support for the product was very limited. Obviously they want you to use the retainer support hours, but still the KM could have been better.
What problems is the product solving and how is that benefiting you?
Social Media and also Social Listening capabilities. It helped us solve the ability to practice Social Listening and distribution of crucial information. Great tool.
Recommendations to others considering the product:
I would certainly recommend. Great product.
Good at tracking social media redness for customers
What do you like best about the product?
The application is good for tracking impressions, clicks and responses to sponsored tweets run through our business.
What do you dislike about the product?
Can be a slightly confusing interface to use, a lot of dates to look through and no real way to search
What problems is the product solving and how is that benefiting you?
I always use it when clients ask for their twitter analytics- it is organized by date so I can check the impressions and clicks they are getting by looking back at their tweet date
LOVE Sprout Social
What do you like best about the product?
Personally I really like the feature that allows multiple users to be logged in so that once you've created a draft post for social the manager or director can log in and simply review it and post.
What do you dislike about the product?
Sometimes would have issues with having more than 2 people logged in to review.
What problems is the product solving and how is that benefiting you?
Social media posts are now streamlined on one site where everyone on the team can login, review a draft, and even edit delete or schedule to post. We've noticed ease of use and less scrambling for posting on multiple platforms on multiple devices.
Easy to use social media management tool
What do you like best about the product?
There are a ton of social media management tools but I think this is one of the easiest to use and see what content I have planned for the week. I like that I can see all channels at once.
What do you dislike about the product?
Only thing I wish it had was more of a content library to keep a rotation of posts that I could pull from
What problems is the product solving and how is that benefiting you?
I needed to save time with an effective social media management tool - this has done that and allowed me to streamline scheduling and my processes.
Good tool for Social Monitoring
What do you like best about the product?
In my work we use sprout to schedule social network posts in one place. One great thing we look for when we use software is the learning curve and customer service. Sprout gets an A + in both departments. The interface is beautiful, clean and easy to use. The drop-down menus are intuitive and you do not have to guess to get what you want to do. The reporting features are also excellent. You can export the reports and add your own brand if you want to send the reports to the client or include them in your own documentation. If you encounter a problem or have problems, your customer service is responsive and quick to obtain.
What do you dislike about the product?
Sometimes uploading a photo attached to a post is a pain - it looks like it uploads but it doesn't, making you have to go back and re-upload. I think it was related to me using Safari - but still frustrating. Nonetheless, this software is still great and there are no deal breakers I can think of!
What problems is the product solving and how is that benefiting you?
The market is evolving thanks to Social Sprout, because it is good to help people who want to start measuring their campaigns on social networks, offering all the tools. It is a great tool for your publications so you can start acting on them.
Recommendations to others considering the product:
I recommend it, because apart from offering many advantages you can manage your social networks, your whole group since you can connect them creating a group.
The most intuitive and useful social media management tool he used
What do you like best about the product?
I discovered Sprout Social through a Facebook ad. Before deciding to take the trial, I read some of the reviews here and in Capterra and my expectations skyrocketed and I became a little realistic to be honest. The prices made me fall because $ 99 per month seemed a little high given the characteristics. However, I had nothing to lose by trying it, so I decided to register for a trial. I have used / currently use Hootsuite, Buffer, Swift Social, Kontentino and many other social media administrators, so I had a lot to compare to Sprout Social. Sprout Social is easy to use, the design is quite simple and simple, the dashboard is a mix between Social pilot and Kontentino, as well as the features. My favorite features are the smart inbox and the Sprout queue. The social queue is similar to the automatic programming function of Hootsuite. The RSS function in the feeds tab is also very good, since I could connect it to my Feedly account. An important use of this is the publication through the RSS function, which I used to automatically tweet the blog posts of influential blogs in my niche. The resource library is also an amazing feature, as it is an excellent way to store images for future use. The discovery tab shows suggestions about accounts to follow and stop following, people who have talked and people who mentioned it in a publication. Sprout Social is a great social network administrator, however, it does not seem so superior to Hootsuite or Social Swift. Considering the cost, I expected more from him. That I know is pretty ridiculous. However, I will say that the "Reports" function offers a variety of important statistics, such as: Group reports, Twitter Profiles [To track the performance of the profile to determine the impact of Twitter content], Twitter comparison, listen of Twitter, Facebook page report, Facebook competitors, engagement reports, team reports, task performance, trends, Instagram profile analysis, LinkedIn page, tag report, Google Analytics and sent messages. For me, the unique feature of Sprout Social is its analytical function. No other SM administrator, except perhaps SMHack, has such a powerful and detailed social network analysis.
What do you dislike about the product?
the price is quite high. There are other SM managers with more powerful features that could be a better substitute for Sprout Social. MavSocial has a better resource library feature, SMHack provides detailed analysis, Swift Social has a powerful RSS function, and Hootsuite is cheaper, has an automatic scheduling feature, as well as one of the most user-friendly SM administrators Due to the numerous online tutorials and it's built-in mini-tutorial.
What problems is the product solving and how is that benefiting you?
Sprout Social combines all the tools I hope to find in the social media management software (later programming, advanced search / listen, analysis) in an easy-to-use control panel that makes daily administration as simple as possible. I helped present the tool to a team of approximately 100 people, and training others was easy, given the simple interface. My favorite feature is the Smart Inbox, which allows you to control every mention / retweet, etc. and take action or deepen the people who connected with you. I also appreciated the publication programming tool (especially the edition of embedded images and the tail of buds with automated programming) and the reports that facilitated the extraction of data and that quickly re-shared my most effective messages.
Sprout Makes Social Simple!
What do you like best about the product?
I love how user-friendly and intuitive the platform is to use. They are also always releasing updates and quick to react to new trends and changes in APIs.
What do you dislike about the product?
A common issue with these sorts of platforms - all the best features are in the most expensive plan or only available as an add-on (e.g., Listening).
What problems is the product solving and how is that benefiting you?
We are an international social media team that needs a shared platform for reporting, responding and scheduling. This has cut down on our manual labour of keeping a separate content calendar, removed redundancies in using a variety of platforms and allowed increased analytics and reporting.
Great multi-channel integration
What do you like best about the product?
I really like how I SproutSocial allows me to monitor and engage on several platforms/channels all within one interface.
What do you dislike about the product?
There are some reporting features that I think are a little expensive.
What problems is the product solving and how is that benefiting you?
We're able to monitor accounts for multiple clients and even multiple channels within an account, and it saves us time.
Managing social media via Sprout
What do you like best about the product?
I love the ability to see all of my social posts laid out on Sprout's calendar, and having easy access to both feeds and reports.
What do you dislike about the product?
I wish I could see bigger previews of Instagram posts (similar to Planoly etc.) so I could do visual planning from within Sprout. Would also love the ability to use Pinterest through Sprout!
What problems is the product solving and how is that benefiting you?
Easier and quicker social media marketing, with all channels integrated into one place. It's definitely freed up time in our department and given us more stats to use to monitor our progress.
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