Sprout Social
Sprout SocialExternal reviews
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Good product to simplify and centralize your brand´s social media life
What do you like best about the product?
Its good for people who are just beginning on social media as it integrates with all of the well known platforms.
The first month is a free trial so you can get familiarized with the platform.
It has good publishing tools and customer support is fast.
The first month is a free trial so you can get familiarized with the platform.
It has good publishing tools and customer support is fast.
What do you dislike about the product?
Support is fast, but their answers are not really good. They lack detail and they are not always right.
The UI could be improved. There is a lot of information on the screen at all times.
Also, integration with Instagram tends to work bad.
The UI could be improved. There is a lot of information on the screen at all times.
Also, integration with Instagram tends to work bad.
What problems is the product solving and how is that benefiting you?
Its great to centralize and simplify how to measure the cross social media campaigns. You can look at the KPIs on each publication and derive insights and actions to be more efficient.
Recommendations to others considering the product:
Its great to start but as you become an expert, there are better options out there
Reliable social management tool.
What do you like best about the product?
Sprout Social is a very reliable social media management tool. When I need to quickly distribute information across multiple channels, Sprout's the go-to. I also really like that Sprout has added Pinterest tracking, which can be daunting from the native analytics.
What do you dislike about the product?
In April, Sprout lost functionality to comment and like Instagram posts that came up in the messages area. Support for Instagram is still less than stellar, which is unfortunate given the platform's popularity. The overall analytics could be less clunky. It seems unnecessarily cumbersome to select long-range dates of more than a few months.
What problems is the product solving and how is that benefiting you?
Sprout makes it easy to send out information across multiple platforms at once, and I really appreciate how easy it is to schedule future postings. Our agency was able to save lots of money by switching our social media management in-house, which is very important in our sector. Our agency is also very unique in that we have a very small staff and being able to utilize a tool like Sprout Social to quickly and efficiently disseminate information to our followers has saved us loads of time -- whether it was going back and forth with our ad agency to get our posts/branding/message right, or even just sharing the same photo across all our platforms. Sprout solved the time and money problem, and that's worth the cost alone.
Recommendations to others considering the product:
It's a little pricier than other social media management platforms, but overall it's worth the extra cost. Few other managers are as easy to learn and use.
Good all around social analytics and publishing tool
What do you like best about the product?
The reporting and tag features are our favourite. Very convenient to have all a business' social profile analytics data in one location.
What do you dislike about the product?
I strongly wish that the Instagram integration was stronger (profiles tend to disconnect), but this is more of an issue with Instagram than with Sprout. Also would like video metrics for twitter, and link clicks to be link clicks from the specific tweet, not all link clicks.
What problems is the product solving and how is that benefiting you?
Sprout has helped us immensely to organise publications as well as provide very important long-term data on which topics and types of social posts perform best.
Sprout Social
What do you like best about the product?
My favorite part is the smart inbox. In the past, I was inundated with messages and notifications from so many different avenues that it was difficult to keep track. However, Sprout Social coalesces all the social media and communication notification to a single, stream-lined feed.
What do you dislike about the product?
My least favorite part is that it took me a while to understand how to use Sprout Social. I think that there can be a better tutorial to teach users to use Sprout Social. I had to resort to advice from others to learn to effectively use this software. I would also appreciate it if the price was lower. I believe that there many be competing softwares that have lower prices.
What problems is the product solving and how is that benefiting you?
I use it to mainly optimize customer feedback and notification into a single database. I then use the database to better learn about my customers' characterization so I can perform more targeted marketing in the future. Thus far, it's been an effective mode to optimize the various social media forums and to ensure that I can utilizing all feedback from social media to create comprehensive customer database.
An almost complete suite of social media and analytics tools!
What do you like best about the product?
Sprout social provided our departmnt with the right set of tools to get the job done. Whether it was to schedule our posts, collaborate as a team or generate custom reports for our management.
Their customer support is spot on and quick to fix any issues we face, the also helped us onboard new members a few times and resolve some technical issues when connecting our accounts.
Was one of the first tool to supports Instagram scheduling!
Their customer support is spot on and quick to fix any issues we face, the also helped us onboard new members a few times and resolve some technical issues when connecting our accounts.
Was one of the first tool to supports Instagram scheduling!
What do you dislike about the product?
While very robust, the tool lacks any listening capability, and for our crisis management and market research we had to subscribe to other paid tools who provided us with the needed insights into those new markets and social media analysis.
What problems is the product solving and how is that benefiting you?
Sprout social provided us with in depth insights and built relationships between our customers across all platforms, a feature that we held in great value as it allowed us to have deeper understanding of our customers personas.
Recommendations to others considering the product:
Sprout social is the right tool for you if you are a medium to large company looking to grow your business to the next level.
The cost is great and you will make it back in no time once you start utilizing all the advanced tools and features the platform provides. It felt like a natural step for our company to move to from Hootsuite.
The cost is great and you will make it back in no time once you start utilizing all the advanced tools and features the platform provides. It felt like a natural step for our company to move to from Hootsuite.
Great social media management tool
What do you like best about the product?
I love the smart inbox and seeing everything in once place. With the addition of the bulk mode, managing community is very easy.
What do you dislike about the product?
I wish that the analytics were more customizable and the tag report was more thorough. I don't just want to see how many messages were sent when I compare tags, I would like to compare performance as well. Or in the sent messages report, it would be helpful to add notes about the post.
What problems is the product solving and how is that benefiting you?
I use sprout mostly for community management and monitoring. I also use it for scheduling and analytics.
Recommendations to others considering the product:
It is a very simple and intuitive platform. My only complaint is that the analytics aren't always accurate and I wish I could plug in my own formulas or notes about each post.
Sprout Social Review
What do you like best about the product?
I like the ability to link all social media accounts for local locations as well as see our national locations' scheduled posts.
What do you dislike about the product?
We do have issues with accounts disconnecting which makes it difficult to do monthly reports if one platform is disconnected for too long.
What problems is the product solving and how is that benefiting you?
Duplicating posts and scheduling them for multiple times is extremely helpful for saving time.
Great publishing platform!
What do you like best about the product?
I like the customized reporting and tagging of messages. I also really love the "canned resposnes" feature.
What do you dislike about the product?
I've had a few glitches with the platform
What problems is the product solving and how is that benefiting you?
Sprout has saved me time managing 500+ business locations and publishing content to all of these pages.
Recommendations to others considering the product:
It's a great platform that is affordable and offers lots of advanced features that some competitors offer at a much higher price! There's also a lot of insights available quickly and in easy to understand graphs and charts.
Easy to understand/use
What do you like best about the product?
The analytics are easy to read and understand. It doesn't take a social media guru to fully understand it. Clients who don't know much about social media understand the analytics when presented.
They also have charts, etc. to visually show.
They also have charts, etc. to visually show.
What do you dislike about the product?
Design was a bit too "young" and there were a lot of sections/tabs.
What problems is the product solving and how is that benefiting you?
Easy to pull up analytics right away, during certain dates.
Easy to see who follows us and who engages with us.
Easy to see who follows us and who engages with us.
Recommendations to others considering the product:
Great tool to use as a social media manager
Great social media management and social analytics tool
What do you like best about the product?
I really enjoy the smart inbox because it allows me to field all messages, mentions, likes and any other interaction happening on my social media platforms.
What do you dislike about the product?
They can be a bit pricey if you aren't a big organization. It would be helpful if they had more customizable pricing plans.
What problems is the product solving and how is that benefiting you?
Their reporting feature has helped me out a lot with tracking social media growth and reporting back to clients.
Recommendations to others considering the product:
Intuitive, informative, and time saving tool. Sprout is a great pick when it comes to managing several social media platforms at once and saves a lot of time by giving you all the necessary analytics, scheduling, and messaging features in one place.
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