Sprout Social
Sprout SocialExternal reviews
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Best social media management & integrated analytics tool
What do you like best about the product?
Definitely, the smart inbox is Sprout Social's defining feature. It allows you to manage private messages, mentions, likes and every kind of interaction happening on your social media profiles timelines. The smart inbox is customizable and can be "splitted" into several different ones depending on your needs.
More: setup is so easy and intuitive you don't even have to read manuals or handbooks at all.
More: setup is so easy and intuitive you don't even have to read manuals or handbooks at all.
What do you dislike about the product?
They haven't fully integrated the "deep listening" feature into the platform. Also, the Gravatar function (you need to use an external WordPress-based platform to create something as simple as your profile photo, which is annoying when you have large groups of community managers who don't want to create a Gravatar, etc.).
Another small thing I dislike is the fact that you have to upload images one at the time, when you attach them to tweets or posts you're sending through Sprout Social. It's a bit annoying when compared to its general user-friendly and easiness structure and functioning.
Last, the Search Content function only provides content in English, but it's a beta feature so I don't mind. Useful, though.
Another small thing I dislike is the fact that you have to upload images one at the time, when you attach them to tweets or posts you're sending through Sprout Social. It's a bit annoying when compared to its general user-friendly and easiness structure and functioning.
Last, the Search Content function only provides content in English, but it's a beta feature so I don't mind. Useful, though.
What problems is the product solving and how is that benefiting you?
Social media as CRM management.
Social media management.
Analytics integration (with Google Analytics).
Social media management.
Analytics integration (with Google Analytics).
Recommendations to others considering the product:
Strongly recommended if you want to manage large social media communities and use social media as customer service channels.
Robust Reporting
What do you like best about the product?
I like the robust reporting in Sprout Social. They are also very helpful with onboarding and assisting every one with getting up to speed on the account.
What do you dislike about the product?
I dislike some of the small nuances that come with scheduling, but really have not had any problems that are within their control.
What problems is the product solving and how is that benefiting you?
We are able to schedule content and see how it is performing. The benefits are huge in previewing content and the analytics that we pull out of the social media platform.
Recommendations to others considering the product:
Get in their agency program if applicable!
Social social is a goddess of a software except.......
What do you like best about the product?
Sprout social is the best social media scheduler there is. It brings in messaging, content curation, approvals, reposting and works with every platform. Most other's don't even compare. Also, their analytics tops the native ones provided by the platform.
What do you dislike about the product?
I wish it had the feed planning feature for Instagram on the desktop also AUTO POST. I schedule content so i don't have to worry about it later. Also, add overall engagement rate!!!!
What problems is the product solving and how is that benefiting you?
Social media scheduling, content curation (thank god for the feedly integration) and approvals.
Recommendations to others considering the product:
I 100% recommend sprout social to any social media manager looking to implement a software.
Perfect solution for managing multiple accounts
What do you like best about the product?
I love that I can do multiple things in one place, from scheduling and posting to community management.
What do you dislike about the product?
I don’t like the UX design of the website and the accompanying iOS app. Navigating them the first time is a bit confusing.
What problems is the product solving and how is that benefiting you?
I’m able to conduct community management in multiple platforms and schedule content towards multiple platforms in one place
Everything in one place- and I don't think I'm even using everything!
What do you like best about the product?
I enjoy the ease of posting (especially to Instagram) and the reporting capabilities.
What do you dislike about the product?
We're on a tight budget. Just getting the minimum services was a battle. I wish there were more capabilities in the base cost offerings.
What problems is the product solving and how is that benefiting you?
Responsiveness! We haven't missed a review or comment since we started using Sprout Social.
Recommendations to others considering the product:
Consider the value of analytics and reporting!
Super Easy and So Helpful
What do you like best about the product?
I love being able to check all notifications in one place as well as being able to schedule the same content on multiple channels and profiles.
What do you dislike about the product?
I dislike not being able to tag pages anymore and not being able to put out the same tweet on different accounts.
What problems is the product solving and how is that benefiting you?
We're definitely saving time with Sprout and maximizing our creation and monitoring time.
Great all-around social media management tool
What do you like best about the product?
Calendar view is great, and post approval process is fairly seamless. My favorite aspect of Sprout Social is the reports/analytics opportunities. It's overall a great one-stop shop.
What do you dislike about the product?
I wish you could organize the post approvals by channel, and that posts didn't disappear from calendar view once they are posted. Also, the Smart Inbox has been a bit glitchy for me lately.
What problems is the product solving and how is that benefiting you?
I am the sole Social Media Manager, and it helps me to have everything in one place. Also, the reports section helps to prove social media ROI.
Great social media management platform.
What do you like best about the product?
Smart inbox, publishing queue, RSS/feedly integration.
What do you dislike about the product?
I wish you could edit a message for multiple social media sites within the same box. (One of their competitors, can't remember who, has this feature.)
What problems is the product solving and how is that benefiting you?
Managing social media for multiple clients quickly. I start my day by checking in on Sprout for all of our clients, and boom! done.
One-stop Shop for Consistent Editorial Calendar, Content Promotion
What do you like best about the product?
The interface is extremely simple to move through and around. Going from checking incoming messages to scheduling recurring content is a breeze. If you are managing a wide variety of brand pages under one roof, this is a win as well
What do you dislike about the product?
System can be bugged where it says X or Y number of replies still require response but do not appear. Showing what content is scheduled for when could be better.
What problems is the product solving and how is that benefiting you?
Continued contact with audience. Editorial Calendar usage.
Recommendations to others considering the product:
If price point isn't a deterrent, I believe it's the best product on the market
Sprout Social for Reputation Management
What do you like best about the product?
I love that Sprout Social offers a mobile app with push notifications. When there are only 1-2 staff members covering social media response, it is invaluable to work/life balance. I am able to respond to social questions on the go, wherever I may be without the need of a laptop!
What do you dislike about the product?
There is not much to dislike about the Sprout Social platform. When I had an Android phone typically the app would auto-disable my inbox messages but that does not seem to be a problem on my new iPhone 10.
What problems is the product solving and how is that benefiting you?
Sprout has helped us improve customer satisfaction and retention by being able to respond to customer's questions in real time. We are also able to free up time by scheduling our social media posts across multiple platforms in one easy to use tool.
Recommendations to others considering the product:
Sprout is a catch-all for Social Media customer service and reputation. There are different levels of service you can purchase to meet your company's needs.
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