Sprout Social
Sprout SocialExternal reviews
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Love it
What do you like best about the product?
Sprout Social is highly useful and intuitive for scheduling social content.
What do you dislike about the product?
While new features keep rolling out, sometimes they are a bit slow on adding updates.
What problems is the product solving and how is that benefiting you?
It's great.
Great Analytics Tool for Social
What do you like best about the product?
Easy to use, great analytics for social platforms. Reports are customizable and super useful.
What do you dislike about the product?
No hashtag tracking feature - this would make it the perfect software.
What problems is the product solving and how is that benefiting you?
Ability to track growth of social accounts and monitor who community is. Great demographic info per channel.
Recommendations to others considering the product:
Great tool, has everything but hashtag tracking.
Gets the job done - continues to add new features
What do you like best about the product?
I love Sprout's listening feed - it makes it easy for my teammates and I to respond to and clear notifications, assign each other tasks, and get a pulse of the conversation happening around my company.
What do you dislike about the product?
We used to use a software that would publish our content out at an optimal time based on our audience behaviors. It also predicted how well your content would resonate as you were writing it, which challenged you to write better content. Sprout doesn't offer these same features.
What problems is the product solving and how is that benefiting you?
It brings our social publishing and listening under one platform that's cost effective and easy to use. It helps the team work better together because of the task features. It has great reporting included in the platform.
Recommendations to others considering the product:
Get in touch with someone from the team to learn about the extent of the platform - we actually have a meeting next week with our region's account executive to see what we aren't utilizing!
Great Way to Schedule Twitter
What do you like best about the product?
The publishing widget for Chrome makes it easy to share articles with tracking URLs and you can plan out your tweets months in advance
What do you dislike about the product?
Some of the reporting statistics don't seem to be true. Such as hashtag engagement on instagram.
What problems is the product solving and how is that benefiting you?
Sprout allows me to schedule out tweets 6 months in advance and engage with users who use our hashtags or profile tags.
Recommendations to others considering the product:
It's a great platform but don't rely on it for reporting.
Easy to Use
What do you like best about the product?
Sprout Social is very user-friendly. This program saves time by allowing me to schedule posts on multiple social media platforms (event Instagram) weeks in advance. It's also convenient that my colleagues can see when I schedule posts, so they can work around mine.
What do you dislike about the product?
The reports do not always seem to be accurate.
What problems is the product solving and how is that benefiting you?
Sprout is hugely beneficial to the business I work for when keeping our members in the loop. The program makes it easy to communicate specials, events, news, etc. that might get forgotten about or lost otherwise.
Recommendations to others considering the product:
N/A
Great for Social Media Management
What do you like best about the product?
I like that the platform is easy to navigate and you can add multiple brands and accounts.
What do you dislike about the product?
I hate that you can not schedule multiple photos or video for Twitter or Instagram.
What problems is the product solving and how is that benefiting you?
We are solving our engagement with our ads. Being able to connect with users that are unhappy or dissatisfied with our services.
Easy to use and great support
What do you like best about the product?
Sprout Social has everything I need to stay on top of incoming messages, schedule outgoing messages ahead of time, and then measure the effectiveness of our social media strategy and specific campaigns. It's very easy to use. The support team is also very responsive and helpful.
What do you dislike about the product?
Sprout Social has some outage issues and small bugs. However, any time there is an issue the support team is helpful.
What problems is the product solving and how is that benefiting you?
Social media is key to our brand awareness strategy, our efforts to build long term customer relationships, and to grow ROI.
Recommendations to others considering the product:
Make sure you have a clear strategy in mind for social media before you jump in to using Sprout Social. There are so many features and tools that are incredibly useful. Take the time to explore the platform and lean on your account manager to help guide you through the process.
Great Community Management & Scheduling Software
What do you like best about the product?
I love how easy it is to schedule tweets in advance. You can pick the exact date and time (down to the minute) that you would like the tweet/tweets to be posted. And it is an excellent tool for community management for brands with high activity and easy to narrow down searches combining hashtags and handle names.
What do you dislike about the product?
The only thing that I dislike is the inconsistency of analytics. The Twitter analytics and Sprout Social analytics do not always align, which makes it confusing when reporting to clients on which source in more accurate.
What problems is the product solving and how is that benefiting you?
The clients' main Twitter goals are to stay as the top luxury conversation on Twitter. Through Sprout Social Software this is possible using the search options for single hashtags, combined hashtags, and tagged handle content. For example- when monitoring for specific events, this software is a highly resourceful tool to aggregate the twitter conversations you are looking to monitor during that specific event.
Simple, easy tool
What do you like best about the product?
Our social media team uses this tool to plan, manage and reporting on our social campaigns. It is very user-friendly and provides great, clean reports that are easy to read even for the greenest clients.
What do you dislike about the product?
We wish you could schedule Instagram, but this isn't their fault!
What problems is the product solving and how is that benefiting you?
Productivty, clean and robust reporting
Pretty much everything you could need for social media marketing
What do you like best about the product?
Very user friendly and easy to navigate as well as train on.
What do you dislike about the product?
There are some hiccups in the technical department every now and then but the support team is very helpful.
What problems is the product solving and how is that benefiting you?
This solution gives our team the ability to manage all clients in one place and counts down on the hassle of logging in and out, etc.
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