Sprout Social
Sprout SocialExternal reviews
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Makes Our Work Easier
What do you like best about the product?
It's great to have multiple platforms in one spot and to be able to save messages to reference later.
What do you dislike about the product?
I dislike the number of clicks it takes to like a message. Also, I dislike the limitation on number of messages that can be liked in a certain time period.
What problems is the product solving and how is that benefiting you?
We are better getting our team on the same page and able to better communicate about messages.
Great dashboard for multiple social media accounts
What do you like best about the product?
The ability to schedule updates on multiple platforms for multiple people at the same time. The ability to view and respond to messages for multiple accounts, hashtags and keywords. Sprout browser extension makes it easy to share links from any web page to any of your social media accounts. .
What do you dislike about the product?
Sprout sometimes signs me out for no reason, and I have to sign back in and lose whatever I was doing. Also, tagging people in Facebook doesn't work with the Sprout extension. Sprout is too expensive for some small companies.
What problems is the product solving and how is that benefiting you?
Schedule marketing emails and sharing blog posts from multiple accounts. The ability to keep our messages circulating by seeing what is tweeted and re-tweet it. Being able to see messages on Facebook and Twitter and respond to them or email them to a colleague or partner to respond. Saves us a lot of time and we get more regular messages out.
Recommendations to others considering the product:
Even though Sprout has an issue of logging me out, I still like the platform very much. It's very easy to use and customize the dashboard and reports. I find it much easier to use than Hootsuite which I used at my last company.
Pretty good.
What do you like best about the product?
The ability to schedule multiple posts on multiple platforms in advance.
What do you dislike about the product?
I wish I could do more from my phone... I wish there was a way to save content when I'm browsing articles on my phone into a "stored library" kind of like Pocket app does.
What problems is the product solving and how is that benefiting you?
Social media mapping of content in advance
Growing your Online Footprint is Easy with Sprout Social
What do you like best about the product?
The scheduling - being able to line up multiple days of content in one sitting, and then previewing those posts, is an excellent service.
What do you dislike about the product?
There are occasions when uploading images to accompany posts seem to stall the system. Though this might be due to file size, it would be helpful to have a guide on what size limits are in place.
What problems is the product solving and how is that benefiting you?
Expanding our reach in the social media environment. We've seen an increase of activity on our main Facebook page week-over-week that is encouraging from a business, as well as a "fun," standpoint.
A company that "gets it"
What do you like best about the product?
Best feature of Sprout is the asset library - upload it once, and can use it over and over - as a content creator with some common pictures (logos, etc) that I use, it saves me valuable time.
What do you dislike about the product?
I don't think there's anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
Time is money - and Sprout allows me to schedule/draft more content in the same amount of time.
Great product
What do you like best about the product?
Sprout Social has great analytics and is very user-friendly!
What do you dislike about the product?
Sprout is more expensive than alternative products.
What problems is the product solving and how is that benefiting you?
Sprout Social enables our team to collaboratively work on social media and also monitor conversations.
Recommendations to others considering the product:
Sprout Social has very rich analytics that is useful as we plan our social media strategy.
Fantastic platform for an agency
What do you like best about the product?
One of my favourite things about Sprout Social is the level of support we get from their team - no matter how small the issue, I can always count on our relationship manager to find a solution for us or source information from somewhere else to make sure we have an answer.
What do you dislike about the product?
Occasionally the reporting can be buggy, but it seems like this is the case across the board with these platforms. Sprout Social does a good job of working with the relevant APIs to get things moving.
What problems is the product solving and how is that benefiting you?
We have multiple clients that we manage social media assets for, with some of them using their own Sprout Social accounts and providing access to us and regional managers across the world to allow them to contribute to the global marketing strategy.
Best option we have found for managing all social media channels.
What do you like best about the product?
It combines all social media channels into one easy to manage inbox. No need to go to separate website to answer all our customers. It can be done on one page. It also makes it much easier to answer EVERY comment or message without missing ones that get buried on Facebook,
What do you dislike about the product?
The "task" feature could use some work. When assigning a task it should have the option to auto assign future responses to that team member. When you are going back and forth with a customer it is annoying to have to assign every single message to a certain team member.
What problems is the product solving and how is that benefiting you?
Saving time on social media management and monitoring. We are able to offer better customer support by using Sprout. It makes it easy to answer every customer without missing a single message. It's also great if you work with a team of multiple social media managers.
Great, but not perfect
What do you like best about the product?
Easily schedule posts, and can compare us to competitors in a snap!
What do you dislike about the product?
Posting doesn't always work. They also don't do well at identifying influencers.
What problems is the product solving and how is that benefiting you?
Can schedule out posts without having to physically be there. And can do it from anywhere! We can also track engagement rate and compare to competitors. There are so many great features!
Worth the cost
What do you like best about the product?
Reporting features - I use these to get accurate figures for my reporting
What do you dislike about the product?
Tasks - I don't really use this feature, so I don't dislike it just it does not add value to my experience
What problems is the product solving and how is that benefiting you?
Analysis of audiences, ensuring we are reaching the right ones. Scheduling posts.
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