Sprout Social
Sprout SocialExternal reviews
6,034 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy-to-use and reliable platform.
What do you like best about the product?
Sprout makes life so much easier for social media marketers.
What do you dislike about the product?
Occasionally reports do not seem accurate.
What problems is the product solving and how is that benefiting you?
We schedule all of our content out a week in advance then don't worry about it again. It is a relief to know that our clients are constantly posting without us having to be on at all times.
Sprout Review
What do you like best about the product?
The smart inbox & the scheduling feature, tagging
What do you dislike about the product?
unable to export incoming conversations.
What problems is the product solving and how is that benefiting you?
We are able to track our conversations and categorize them in a way that makes sense for our goals
Exactly What We Needed
What do you like best about the product?
Ease of use, simplicity and functionality make this one of the most straightforward social media tools available. Also, it's a great price point, so it's not a budget breaker.
What do you dislike about the product?
Like all software, there are some bugs - but I have to imagine it will get worked out with time. Overall, it's great.
What problems is the product solving and how is that benefiting you?
A lot of it came down to time management and getting the same message out across platforms. Customer interaction is also a big part of what I do, so having a space to perform all of those tasks has been a boon to both productivity and growth through engagement.
Recommendations to others considering the product:
It's a cost effective way to manage your accounts and engage through social media. Give yourself time to learn the ins and outs (not that its overly complicated, but I'm sure there are things I don't know how to do yet). One thing that I love: it's a great collaboration tool (at least in my limited use of that functionality), so it's great for a single user and for multiple users.
simple to use and beneficial program
What do you like best about the product?
The reporting and customer connection
What do you dislike about the product?
having to create a keyword for each acct
What problems is the product solving and how is that benefiting you?
social reporting/engagement
Mazda UK and Sprout
What do you like best about the product?
The smart inbox made it easier for us to assign tasks across multiple team members
What do you dislike about the product?
I wish that you could bulk tag and tag sentiment
What problems is the product solving and how is that benefiting you?
problem solving customer service responses.
Review of Sprout
What do you like best about the product?
I like how Sprout has clean design, and really, I love the social reporting. Personally, I think majority of social platforms due a poor job at reporting their insights - I used to spend hours downloading shitty spreadsheets from FB and Twitter and creating "engagement reports" for clients. Sprout allows me to do this in 30 seconds. Thank you!
What do you dislike about the product?
I wish we could manage ads within sprout. I also go back and forth with the pricing about Sprout, but in the end, I think that's minuscule and you guys are worth it. I run a small biz, so naturally I'm conservative with money.
What problems is the product solving and how is that benefiting you?
We (GoEdison) help small businesses with their marketing. We save them time, and essentially money. We aren't like most agencies. We actually have genuine relationships with our clients and don't have canned marketing packages, like other agencies. It's a harder way to scale - but - we care, and we're proud of that!
Recommendations to others considering the product:
Best social media management platform out there, in my opinion.
Great, user-friendly product
What do you like best about the product?
I like the ease of use of the dashboards and the reporting display.
What do you dislike about the product?
I wish in the publishing calendar view that you could see more than a week out at the same time.
What problems is the product solving and how is that benefiting you?
A few people run our Twitter accounts so it's nice to see all the messages and replies that come in from all the accounts.
Constantly Innovating!
What do you like best about the product?
There have been so many times that I've thought... "I wish Sprout would add X feature.." and one week later it's up on the platform. They are growing quickly and constantly improving on their already fabulous product!
What do you dislike about the product?
It's a little more pricey, but I don't think unreasonable.
What problems is the product solving and how is that benefiting you?
Streamlining process of posting on Social and generating leads through social.
Recommendations to others considering the product:
do it! :)
Streamlined experience
What do you like best about the product?
The tagging system is great! The accounts pulling through are normally reliable.
What do you dislike about the product?
That it doesn't pull through individual comment numbers, this would be useful. Occasionally some accounts don't pull through. Also, the email round ups are not effective as the terminology is very ambiguous.
What problems is the product solving and how is that benefiting you?
Tracking and answering comments on social media. It has been really useful to understand sentiment levels and numbers through the tagging and reporting system.
Recommendations to others considering the product:
It's an extremely intuitive and useful programme, and makes managing multiple channels and brands very easy.
Love the Platform
What do you like best about the product?
Ease of scheduling, high-level reports (though I wish they were more in-depth), ease of switching between accounts, ability to assign tasks (though I rarely get to use the tool).
What do you dislike about the product?
I wish there were more rigorous analytics
What problems is the product solving and how is that benefiting you?
Identifying alumni entrepreneurs, as well as influencers within each audience segment; driving awareness for programming
Recommendations to others considering the product:
More rigorous analytics + influencer identficiation
showing 2,721 - 2,730