Sprout Social
Sprout SocialExternal reviews
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Sprout Provides All The Social Scheduling I Need
What do you like best about the product?
It works with multiple platforms, and has a visual calendar.
What do you dislike about the product?
Having to periodically reauthorize individual platforms.
What problems is the product solving and how is that benefiting you?
I use Sprout for scheduling social posts, and the ease of crossing multiple platforms at once has saved me a lot of time.
Some kinks but customer service good
What do you like best about the product?
review feature allowing someone else to review the tweets before publishing
What do you dislike about the product?
queing. not sure how it works yet so unfamiliar with its pros.
What problems is the product solving and how is that benefiting you?
branding
Sprout Review for Charity
What do you like best about the product?
The ability to respond to messages within the platform.
What do you dislike about the product?
There is no YouTube integration and we see video growing a lot with this generation.
What problems is the product solving and how is that benefiting you?
The greatest benefit is in efficient, time management.
Meets all of our agency needs
What do you like best about the product?
Sprout's inbox is perfect for social media monitoring. Scheduling is robust. They constantly update and keep it filled with features, and great customer service.
What do you dislike about the product?
Would love to see them rip off some features from some of the other scheduling platforms out there... but the needs are minimal. They do a great job of staying up to date and fully featured.
What problems is the product solving and how is that benefiting you?
Efficiency in social media monitoring via the dashboard
Powerful social media tool of which I've only scratched the surface
What do you like best about the product?
Visual reports are easy to understand. I can export reports and send to others in our organization and hardly have to explain what it's saying.
What do you dislike about the product?
Pricing is a little steep for a newsroom. We're on a grandfathered plan since we've been customers for some time, but the normal pricing would have priced us out of it. By nature, we have to monitor a lot of different pages on different social networks. I feel limited by our plan because I still don't have enough space for all social profiles in our newsroom, but we can't afford to add on to what we already have.
What problems is the product solving and how is that benefiting you?
It's helped me monitor Twitter mentions (direct and indirect) and respond to crises earlier than I typically would.
Easy social publishing
What do you like best about the product?
Enjoy the easy-to-use user interface. I can toggle between my feeds, my different accounts very easily. Very nice PDF reports. There's a well-designed dashboard when you log in that shows response rate, new followers, demographics of your followers, your engagements, recent followers and more. You can assign tasks to teammates, which is a feature I haven't used myself but seems great for teams where multiple people handle the same account. Your messages are all in one tab, then your tasks (again, I don't use this tab much at all), your feeds, a publishing tab (where you could see what has been scheduled), a discovery tab to find new followers, and then your reports. I also use the built in link shortener all the time.
What do you dislike about the product?
I can't tag people on Twitter in photos and always have to go to the desktop for that. Reports don't show me month-over-month changes, so I have to figure out those myself. I also prefer to login to the desktop version of Twitter if I am participating in a Twitter chat or live-tweeting an event. It's just easier to follow that way.
What problems is the product solving and how is that benefiting you?
Trying to monitor and publish on more than a dozen social feeds and with a team of about a half dozen. Want to be able to easily go back and forth between multiple accounts in one interface. Also want to be able to schedule out Twieets, and this platform makes that easy. The final thing we use this for is monitoring and reporting. The analytics included are pretty robust.
Recommendations to others considering the product:
Give it a trial run. Overall I recommend but different teams have different needs.
Sprout Social the market leading one-stop shop for social media
What do you like best about the product?
- The ability to see all messages, from multiple networks and searches in one inbox
- The scheduling calendar and the ability to see everything easily for the weeks and months ahead
- The responsiveness of support
- The clean design which means I can download clear reports and just forward on
- Good training and onboarding
- Chrome plugin is great too
- The scheduling calendar and the ability to see everything easily for the weeks and months ahead
- The responsiveness of support
- The clean design which means I can download clear reports and just forward on
- Good training and onboarding
- Chrome plugin is great too
What do you dislike about the product?
- There are a few bugs, as with any growing platform trying to keep up with all the social network changes
- Would be good to have YouTube added and paid social
- Would be good to have YouTube added and paid social
What problems is the product solving and how is that benefiting you?
Time saving - scheduling, reporting, responding is super simple. Easy to roll out to colleagues with good message approval workflows.
social listening is a crucial part of all campaigns, across social pr and other channels now.
social listening is a crucial part of all campaigns, across social pr and other channels now.
Recommendations to others considering the product:
Go for a free trial - they are super helpful and you have no obligation to sign up (although I'm sure you will).
Ease of use, great support
What do you like best about the product?
Gib went over and above on our kick off calls - transparently explaining the various features of the platform and followed up and acted quickly upon any concern I had.
What do you dislike about the product?
Landscape by Sprout social is a great tool for resizing images for different formats - this should be integrated with the platform! Also, the scheduling feature could use some beefing up - but overall a very user friendly experience.
What problems is the product solving and how is that benefiting you?
As a small, resource constrained marketing team we needed an easy to use, readily industrialized solution. Sprout provided great insight into the performance and monitoring of all of our social media channels that we previously didn't have.
Recommendations to others considering the product:
Start a trial - you'll see its much easier to use than competing vendors.
Marketing Coordinator
What do you like best about the product?
Love the costumer service and analytics available. I wish it was easier to schedule via phone.
What do you dislike about the product?
Instagram instigation just became available, that seems a tad late to my review. Additionally, I wish there were more video capabilities available outside of Facebook.
What problems is the product solving and how is that benefiting you?
Planning, scheduling, and keeping our creative department ahead of schedule.
Sprout social user for large nonprofit
What do you like best about the product?
I appreciate that Sprout Social is easy to use and includes great tools for team collaboration.
What do you dislike about the product?
Lack of compatibility with Facebook and Instagram APIs.
What problems is the product solving and how is that benefiting you?
Allows us to oversee 14+ branded twitter accounts via one platform.
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