Sprout Social
Sprout SocialExternal reviews
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My go-to product!
What do you like best about the product?
I love Sprout Social! After multiple rounds with multiple companies, my nonprofit had yet to find a product that would allow us to both schedule and analyze content easily, effectively, and inexpensively. Everything we found seemed to offer too many bells and whistles for too high a price, without allowing us to easily access the basics that a smaller organization like our needs.
Enter Sprout Social, which has a great nonprofit rate and offers exactly what we'd been looking for. I use it to schedule Twitter content for four different organizational accounts and to analyze that content's effectiveness, sometimes on a very basic level (such as when reporting out to org execs) and on a deeper level (when trying, with my communications team, to figure out what performs best and how to package future content).
Sprout Social is incredibly easy to use and for the rare times when it's not, or when something goes glitchy, the company's staff is easy to reach, friendly, and helpful. They also offer an app that helps me keep track of my work accounts on the go, both on-site at events and in my everyday life when I want to keep an eye on our work without sitting down at a laptop and going full bore on the weekends. I can't recommend Sprout Social highly enough.
Enter Sprout Social, which has a great nonprofit rate and offers exactly what we'd been looking for. I use it to schedule Twitter content for four different organizational accounts and to analyze that content's effectiveness, sometimes on a very basic level (such as when reporting out to org execs) and on a deeper level (when trying, with my communications team, to figure out what performs best and how to package future content).
Sprout Social is incredibly easy to use and for the rare times when it's not, or when something goes glitchy, the company's staff is easy to reach, friendly, and helpful. They also offer an app that helps me keep track of my work accounts on the go, both on-site at events and in my everyday life when I want to keep an eye on our work without sitting down at a laptop and going full bore on the weekends. I can't recommend Sprout Social highly enough.
What do you dislike about the product?
I've had a few issues with the Sprout Social app, which for awhile just straight-up didn't work. I contacted the Sprout Social staff, who were friendly and helpful, but unfortunately, it was a slow fix that kept me from being able to use the app on the go for quite awhile at a time in our organizational life when it was very much needed. I have since experienced on an off issues with the app, though never with the site itself.
I look forward to future developments, like being able to directly schedule Instagram posts and being able to tag other users in images posted to Twitter.
I look forward to future developments, like being able to directly schedule Instagram posts and being able to tag other users in images posted to Twitter.
What problems is the product solving and how is that benefiting you?
We use Sprout Social schedule Twitter content for four different organizational accounts and to analyze that content's effectiveness, sometimes on a very basic level (such as when reporting out to org execs) and on a deeper level (when trying, with my communications team, to figure out what performs best and how to package future content).
Recommendations to others considering the product:
Sign up for the company's free trail period, during which you'll have full access to the full range of Sprout Social offerings, including customer service assistance and feedback from its staff. This is a great way to figure out if the product is for you and to glean initial analysis of your social media content performance.
A comprehensive suite that keeps up with changing trends
What do you like best about the product?
We started using Sprout Social primarily for the ZenDesk integration, and since a lot of our users go to Twitter for help or with questions, it makes it easy for us to flag issues that our support team can then address with all the context they need. I'm also very happy with the new reporting styles they've rolled out.
What do you dislike about the product?
I still require other programs for a lot of social media management, such as Meet Edgar to recycle scheduled content, Iconosquare for more in-depth Instagram trends and analytics, and CrowdFire to manage Twitter followers. For its cost, I would love to see Sprout Social continue to add smaller features. My favorite thing about the tool is that so much functionality is in one place, but they could up their competitive edge by building a few of these smaller tools.
What problems is the product solving and how is that benefiting you?
I rely on Sprout Social for almost all our reporting and analytics, and the Google UTM integration saves me a lot of time when scheduling one-off posts (we still use Meet Edgar for the bulk of our content scheduling). Sprout Social is clean, has great support, and is easy to maneuver. It's a great listening tool and the sort by function (search by keywords or hashtags) is especially useful—no other program has as good search/sort capability for Twitter.
Recommendations to others considering the product:
This is a great tool if you manage several different accounts and require a lot of social listening or a customer support integration—their ZenDesk integration is the best! Also great if you're going to run weekly and monthly reports and care a lot about analytics.
Good Product for what I needed
What do you like best about the product?
Sprout social was one of the easiest platforms to use for basic marketing analytics.
What do you dislike about the product?
I have used the service for a few months while working with a client. I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
We needed a very basic reporting system that was easy to navigate for our client and Sprout social really came through. Loved the reporting dashboard. Only used it for a month but loved it.
Easy to use and great visual reporting
What do you like best about the product?
The reports are extremely easy to report and require very little tweaking or back-end work. I simply input the dates I want and export a beautiful report with audience, conversation and other social media performance data.
What do you dislike about the product?
Sprout would be a great all-in-one service if they offered improved social media keyword tracking or monitoring.
What problems is the product solving and how is that benefiting you?
This saves us time because we no longer need to create manual reports.
Review
What do you like best about the product?
The ability to aggregate all channels into one feed which makes it easy to respond
What do you dislike about the product?
Unable to use emojis - should be able to in future
What problems is the product solving and how is that benefiting you?
Time. Not having to go into different social media platforms
Easy to use Sprout Social
What do you like best about the product?
Great for scheduling social media posts, very easy to use
What do you dislike about the product?
Had to pay more for analytics and reports were good, but could be improved
What problems is the product solving and how is that benefiting you?
Social Media, user insights
Saves immense amount of time by combining most social media into one interface
What do you like best about the product?
My job is a thousand times easier because of Sprout's ability to schedule posts across social media accounts, in advance, and to see notifications, mentions, and messages in one place.
What do you dislike about the product?
I would really like better integration with Instagram, including the ability to actually make and schedule Instagram posts through Sprout as I am able for the other social media accounts.
What problems is the product solving and how is that benefiting you?
Sprout saves us incredible amounts of time, and makes it much easier to plan social media strategy.
Great for audits and generating reports
What do you like best about the product?
I like the ease of use that comes with the software. All reports that are generated provide useful information that is very helpful for clients. The search functions are very powerful and can search through tons of data.
What do you dislike about the product?
I wish that when I was scheduling a post that I could tag a person or organization for a post in the queue. I also dislike that I am not able to track the metrics of a Hashtag the same way I can track the metrics of a twitter handle.
What problems is the product solving and how is that benefiting you?
We help address our clients communications problems. We find what is working, what doesn't and rework their messaging strategies to better represent who they are and what they do. A tool like Sprout Social is essential for any communications consulting/ strategy firms.
Recommendations to others considering the product:
Sprout Social's capabilities are close to what the super expensive tools can do but are extremely more cost effective.
Solid social media platform
What do you like best about the product?
Easy to schedule and manage content. Publishing was straightforward and scheduling across social platforms was convenient.
What do you dislike about the product?
Could improve on analytics and reporting, but I think that's the industry in general. I think the employee tool could also be improved from an analytics perspective
What problems is the product solving and how is that benefiting you?
Helps to organize and schedule our content in one place. A good birds eye view of what is scheduled so we can plan accordingly.
Great tool and getting better, but still falls short in some areas
What do you like best about the product?
The best feature of Sprout Social is their Smart Inbox. It easily allows you to respond to all of the comments, retweets, follows, etc. that you receive.
What do you dislike about the product?
I wish the calendar view was more functional (like drag and drop rescheduling). I also wish their queue could be per day rather than one large queue. Saved replies would be a great additional feature as well. And integration with Facebook boosting and ads would be cool.
What problems is the product solving and how is that benefiting you?
Having all of your social networks and their functions integrated into one tool saves a lot of time over going to each individual networks native site/app to manage. It also allows us to work better as a team.
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