Sprout Social
Sprout SocialExternal reviews
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Making Social Insight Easy
What do you like best about the product?
Visual display of metrics: demographics, engagement, growth, etc.
What do you dislike about the product?
Not detailed enough - would like to be able to view Twitter impressions / metrics based on selected date range
Social Listening not available: should be a one-stop-shop that offers marketers the ability to track, monitor and measure clients across social media
Social Listening not available: should be a one-stop-shop that offers marketers the ability to track, monitor and measure clients across social media
What problems is the product solving and how is that benefiting you?
Looking to gauge and monitor consumer engagement / influencers to help determine content direction
Easy, user-friendly social media management
What do you like best about the product?
There are several of us on my project's social media team. Sprout Social lets us schedule tweets and FB posts when it's convenient for us, while making sure we're not promoting the same thing whoever was on social media duty promoted yesterday.
What do you dislike about the product?
Only one of us can be logged in at a time (we share the account login info, which I know isn't a best practice, but we're basically a nonprofit). Composing a tweet and step away for a moment? Someone else hops on and kicks you out.
What problems is the product solving and how is that benefiting you?
Sprout Social lets us manage all our social media accounts in a central location. It also allows us easy access to our metrics, which is important for our funder (funders love data).
Extremely user-friendly; better suited to larger teams
What do you like best about the product?
Their customer service is responsive, the product itself is great for keeping organized, and the reporting functions are awesome. f we were a larger office, I'm sure we'd find it to be even more useful, since
What do you dislike about the product?
The cost is a bit prohibitive. While the product itself is the best of its kind, in my experience, we don't 'NEED' all the conveniences of this software and it's hard to justify the cost with such a small team using it, when we can get our must-have features from much cheaper software. With that said - Sprout is great; it's just more than we need. If we were a bigger company I would definitely continue to use it.
What problems is the product solving and how is that benefiting you?
It's incredibly easy to track conversations, mentions, prospects, etc. The team organization tools are simple and sophisticated and ensure that every team member's responsibilities are clear and that the administrator can easily review and ensure everyone meets their responsibilities. The content accumulation ability is fantastic, and the reporting functions are so clear, easy-to-read, and ultimately just really well designed.
Great monitoring tool
What do you like best about the product?
The visual reports are a great snapshot.
What do you dislike about the product?
Some of the filters to add handles, groups can be a little confusing.
What problems is the product solving and how is that benefiting you?
Visualization of high level campaign performance. The downloadable reports are an added value.
My go-to product!
What do you like best about the product?
I love Sprout Social! After multiple rounds with multiple companies, my nonprofit had yet to find a product that would allow us to both schedule and analyze content easily, effectively, and inexpensively. Everything we found seemed to offer too many bells and whistles for too high a price, without allowing us to easily access the basics that a smaller organization like our needs.
Enter Sprout Social, which has a great nonprofit rate and offers exactly what we'd been looking for. I use it to schedule Twitter content for four different organizational accounts and to analyze that content's effectiveness, sometimes on a very basic level (such as when reporting out to org execs) and on a deeper level (when trying, with my communications team, to figure out what performs best and how to package future content).
Sprout Social is incredibly easy to use and for the rare times when it's not, or when something goes glitchy, the company's staff is easy to reach, friendly, and helpful. They also offer an app that helps me keep track of my work accounts on the go, both on-site at events and in my everyday life when I want to keep an eye on our work without sitting down at a laptop and going full bore on the weekends. I can't recommend Sprout Social highly enough.
Enter Sprout Social, which has a great nonprofit rate and offers exactly what we'd been looking for. I use it to schedule Twitter content for four different organizational accounts and to analyze that content's effectiveness, sometimes on a very basic level (such as when reporting out to org execs) and on a deeper level (when trying, with my communications team, to figure out what performs best and how to package future content).
Sprout Social is incredibly easy to use and for the rare times when it's not, or when something goes glitchy, the company's staff is easy to reach, friendly, and helpful. They also offer an app that helps me keep track of my work accounts on the go, both on-site at events and in my everyday life when I want to keep an eye on our work without sitting down at a laptop and going full bore on the weekends. I can't recommend Sprout Social highly enough.
What do you dislike about the product?
I've had a few issues with the Sprout Social app, which for awhile just straight-up didn't work. I contacted the Sprout Social staff, who were friendly and helpful, but unfortunately, it was a slow fix that kept me from being able to use the app on the go for quite awhile at a time in our organizational life when it was very much needed. I have since experienced on an off issues with the app, though never with the site itself.
I look forward to future developments, like being able to directly schedule Instagram posts and being able to tag other users in images posted to Twitter.
I look forward to future developments, like being able to directly schedule Instagram posts and being able to tag other users in images posted to Twitter.
What problems is the product solving and how is that benefiting you?
We use Sprout Social schedule Twitter content for four different organizational accounts and to analyze that content's effectiveness, sometimes on a very basic level (such as when reporting out to org execs) and on a deeper level (when trying, with my communications team, to figure out what performs best and how to package future content).
Recommendations to others considering the product:
Sign up for the company's free trail period, during which you'll have full access to the full range of Sprout Social offerings, including customer service assistance and feedback from its staff. This is a great way to figure out if the product is for you and to glean initial analysis of your social media content performance.
A comprehensive suite that keeps up with changing trends
What do you like best about the product?
We started using Sprout Social primarily for the ZenDesk integration, and since a lot of our users go to Twitter for help or with questions, it makes it easy for us to flag issues that our support team can then address with all the context they need. I'm also very happy with the new reporting styles they've rolled out.
What do you dislike about the product?
I still require other programs for a lot of social media management, such as Meet Edgar to recycle scheduled content, Iconosquare for more in-depth Instagram trends and analytics, and CrowdFire to manage Twitter followers. For its cost, I would love to see Sprout Social continue to add smaller features. My favorite thing about the tool is that so much functionality is in one place, but they could up their competitive edge by building a few of these smaller tools.
What problems is the product solving and how is that benefiting you?
I rely on Sprout Social for almost all our reporting and analytics, and the Google UTM integration saves me a lot of time when scheduling one-off posts (we still use Meet Edgar for the bulk of our content scheduling). Sprout Social is clean, has great support, and is easy to maneuver. It's a great listening tool and the sort by function (search by keywords or hashtags) is especially useful—no other program has as good search/sort capability for Twitter.
Recommendations to others considering the product:
This is a great tool if you manage several different accounts and require a lot of social listening or a customer support integration—their ZenDesk integration is the best! Also great if you're going to run weekly and monthly reports and care a lot about analytics.
Good Product for what I needed
What do you like best about the product?
Sprout social was one of the easiest platforms to use for basic marketing analytics.
What do you dislike about the product?
I have used the service for a few months while working with a client. I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
We needed a very basic reporting system that was easy to navigate for our client and Sprout social really came through. Loved the reporting dashboard. Only used it for a month but loved it.
Easy to use and great visual reporting
What do you like best about the product?
The reports are extremely easy to report and require very little tweaking or back-end work. I simply input the dates I want and export a beautiful report with audience, conversation and other social media performance data.
What do you dislike about the product?
Sprout would be a great all-in-one service if they offered improved social media keyword tracking or monitoring.
What problems is the product solving and how is that benefiting you?
This saves us time because we no longer need to create manual reports.
Review
What do you like best about the product?
The ability to aggregate all channels into one feed which makes it easy to respond
What do you dislike about the product?
Unable to use emojis - should be able to in future
What problems is the product solving and how is that benefiting you?
Time. Not having to go into different social media platforms
Easy to use Sprout Social
What do you like best about the product?
Great for scheduling social media posts, very easy to use
What do you dislike about the product?
Had to pay more for analytics and reports were good, but could be improved
What problems is the product solving and how is that benefiting you?
Social Media, user insights
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