Sprout Social
Sprout SocialExternal reviews
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Use it mostly for social listening at this point.
What do you like best about the product?
Best interface of anything on the market in my opinion.
What do you dislike about the product?
Pricey and unable to connect too many accounts without the price going sky high.
What problems is the product solving and how is that benefiting you?
Used to use it to connect <10 accounts, but now work for a nationwide organization that has almost 400 channels so Sprout isn't that useful anymore. Keep it around for social listening. Was really useful in crisis communication to listen closely to our brand and key words.
Recommendations to others considering the product:
If you only have a handful of channels to manage, Sprout has my vote. It's just a little pricey.
sprout makes social media easy
What do you like best about the product?
My favorite part about this platform is the usability. It was easy for me to immediately figure out how to connect my different social media channels and start scheduling posts.
What do you dislike about the product?
The reporting can be a little bit wonky at times, I would definitely double check it with the actual social media insights just in case.
What problems is the product solving and how is that benefiting you?
Being able to schedule posts once a week instead of every day has cut out so much wasted time.
Using this tool for past 2 years.
What do you like best about the product?
I have been using this app for past 2 years for my brand managing multiple channels. I like the publishing module and how easy it is for me to answer all online comments from different channels into one single dashboard.
What do you dislike about the product?
Reporting part has to be more in depth and detailed but still it provides a good overview.
What problems is the product solving and how is that benefiting you?
Answering online queries from different platforms into one single dashboard and also publishing content into multiple channels.
Recommendations to others considering the product:
If you manage multiple facebook pages or Twitter accounts then this tool is a must have. It has the great publishing tool that allows you to post on multiple platforms with scheduling capabilities. Also the other feature i like is the messages part. I can see all comments, tweets and complains from Twitter, facebook or Instagram within a single dashboard and assign them to relevant person.
Best SMM platform for SMEs
What do you like best about the product?
The UI is one of the best in the industry, and that includes the larger enterprise platforms. Simply put, it's the best interface for the daily tasks of social media management, from listening, to posting, to responding and engaging, as well as content curation.
From a functionality perspective, they've got most of the features you would want from a SMM platform. Great feed integration, easy to manage multiple accounts from a single hub, great listening tool to stay on top of what is happening.
From a functionality perspective, they've got most of the features you would want from a SMM platform. Great feed integration, easy to manage multiple accounts from a single hub, great listening tool to stay on top of what is happening.
What do you dislike about the product?
Some functionality can be a bit buggy, for example the feeds function. Also from time to time have had issues with being randomly logged out in the middle of composing a message.
The reporting could be dramatically improved. It's more focused around looking good than it is flexible and effective. Hard to really use their reports from an analytics (gleaning insight) perspective.
The reporting could be dramatically improved. It's more focused around looking good than it is flexible and effective. Hard to really use their reports from an analytics (gleaning insight) perspective.
What problems is the product solving and how is that benefiting you?
Social media management - listening, posting, engaging, content curation. We love the tool - it's helped us go further, faster in social media, which for us has made social our fastest growing channel in terms of new business and campaign influence.
One of the best Social Management and Posting tools - keeps getting better
What do you like best about the product?
Its very good at a number of areas:
1. Scheduling for different regions and accounts
We have a few different twitter accounts for different regions - and this lets us set the morning/evening for those posts and when we Queue them up, it picks the best times in those regions.
2. It's easy to pick which accounts you want to send out on - or all - like twitter, G+, Facebook etc
3. The Message Queue - which picks messages you might want to respond to, e.g. replies, mentions, likes or keyword matches - is so easy to use and manage
4. The reports are quite good and very well presented, especially mapping to how you're performing with competitors, including Analytics details, how many impressions and how many engagements you're getting. Far better than Facebook, LinkedIn and twitters analytics tools.
5. The new Image editor is really great
6. Auto-shortening with Bit.ly and using a customer URL shortent is just so well integrated - its a killer feature that works so well
7. Message box user look-up conversation look-up = really good features
8. Being able to create tasks and actions on tweets is super handy, especially if you have lots of incoming messages
9. iPhone App - this is quite feature rich, still a little basic for creating content or replying - but still a great and useful tool.
10. Great support team - very respnsive and helpful
11. Feature requests is quite good - there are some features that seem simple enough that don't get actioned on but still I would call this company out for having one of the best.
1. Scheduling for different regions and accounts
We have a few different twitter accounts for different regions - and this lets us set the morning/evening for those posts and when we Queue them up, it picks the best times in those regions.
2. It's easy to pick which accounts you want to send out on - or all - like twitter, G+, Facebook etc
3. The Message Queue - which picks messages you might want to respond to, e.g. replies, mentions, likes or keyword matches - is so easy to use and manage
4. The reports are quite good and very well presented, especially mapping to how you're performing with competitors, including Analytics details, how many impressions and how many engagements you're getting. Far better than Facebook, LinkedIn and twitters analytics tools.
5. The new Image editor is really great
6. Auto-shortening with Bit.ly and using a customer URL shortent is just so well integrated - its a killer feature that works so well
7. Message box user look-up conversation look-up = really good features
8. Being able to create tasks and actions on tweets is super handy, especially if you have lots of incoming messages
9. iPhone App - this is quite feature rich, still a little basic for creating content or replying - but still a great and useful tool.
10. Great support team - very respnsive and helpful
11. Feature requests is quite good - there are some features that seem simple enough that don't get actioned on but still I would call this company out for having one of the best.
What do you dislike about the product?
Some of the features that are a little cumbersome, that I hope will be fixed before you read this!
1. When you select Facebook, it wipes any text you've already written.
Sprout Support claim this is by Facebook's direction. It isn't. Facebook have requested that apps don't use pre-populated text. Wiping text you've just written for LinkedIn isn't the same as not using pre-polulated text. As a result, myself and my team don't use it for Facebook that often and prefer to do it manually - copying and pasting the G+ or LI version manually. This means missing on the "best time of day" but....This is managed in BufferApp Much, Much better
2. Paying so much for extra tam users - many of whom are "lite" users and are just scheduling content
3. not being able to have different FB, twitter and LI content. These are different platforms with different linking capability - e.g. using a # or @ in FB and not Linkedin. Plus the whole Facebook content nonsense.
4. there's no way to group the Message inbox - that would be handy - e.g. by account etc
5. There's no way to follow people or look them up from the message box who used a search term, unlike if they engaged with you
6. You can't search for people based on Bio in twitter
7. There's no trend report to tell you what your users are talking about - e.g. by hashtag or common words
1. When you select Facebook, it wipes any text you've already written.
Sprout Support claim this is by Facebook's direction. It isn't. Facebook have requested that apps don't use pre-populated text. Wiping text you've just written for LinkedIn isn't the same as not using pre-polulated text. As a result, myself and my team don't use it for Facebook that often and prefer to do it manually - copying and pasting the G+ or LI version manually. This means missing on the "best time of day" but....This is managed in BufferApp Much, Much better
2. Paying so much for extra tam users - many of whom are "lite" users and are just scheduling content
3. not being able to have different FB, twitter and LI content. These are different platforms with different linking capability - e.g. using a # or @ in FB and not Linkedin. Plus the whole Facebook content nonsense.
4. there's no way to group the Message inbox - that would be handy - e.g. by account etc
5. There's no way to follow people or look them up from the message box who used a search term, unlike if they engaged with you
6. You can't search for people based on Bio in twitter
7. There's no trend report to tell you what your users are talking about - e.g. by hashtag or common words
What problems is the product solving and how is that benefiting you?
1. Reduce time managing 5 global twitter accounts - we can stagger 10 news pieces to follow the sun in 10 minutes
2. Reports on replies and teamwork based responding to inbound queries is handled in a process
3. Easy to see who we're engaged with
4. High level summary reports are easy to produce on demand
2. Reports on replies and teamwork based responding to inbound queries is handled in a process
3. Easy to see who we're engaged with
4. High level summary reports are easy to produce on demand
Recommendations to others considering the product:
You may want to continue using other products too
You may need to cost out the cost of extra users - which can be $199 per month per user - so it starts to cost exponentially more than say, hootesuite
You may need to cost out the cost of extra users - which can be $199 per month per user - so it starts to cost exponentially more than say, hootesuite
Excellent Product
What do you like best about the product?
I love the sophisticated feature set. Seems to do almost everything that a social media manger would need. Great monitoring tools, with excellent scheduling and posting capabilities.
What do you dislike about the product?
The interface could be updated to look more modern
What problems is the product solving and how is that benefiting you?
makes social media management more efficient.
Social Media Management an Ease With Sprout Social.
What do you like best about the product?
I love that you can post content directly from the platform to Facebook, Instagram and Twitter. It makes commenting, sharing, and overall management super easy and effective! The Sprout Social Chrome extension also makes bookmarking content/articles very simple.
What do you dislike about the product?
I really wish there was some paid ads integration. Our team manages both organic and paid social media and it'd be great to manage both in the platform, however I understand Facebook has strict API rules.
What problems is the product solving and how is that benefiting you?
We're solving the problem of simplifying our social media management process. It has become much easier to manage tasks and keep everything organized in one single portal.
Recommendations to others considering the product:
If you're handling multiple clients across multiple social platforms (Facebook, Twitter, Instagram, etc.), I'd recommend using this product. It really simplifies social media management and the reports are excellent too!
Love Sprout Social !
What do you like best about the product?
Used Sprout for 5+ years as a social media manager/strategist and definitely think it boasts the best reporting, scheduling and user-friendly interface in the space.
What do you dislike about the product?
Wish it was easier to view multiple feeds (like in Hootsuite). Also wish we could see whether or not images are optimized for each platform. Wish we could export reports as Power Points so we could edit or ad information.
What problems is the product solving and how is that benefiting you?
As social media manager for an international SaaS company, I need to be able to delegate tasks effectively 24/7. The smart inbox allows me to assign tasks to our sales team, support team and field marketers effectively and leave an easy-to-follow paper trail showing who is responsible for what task.
Recommendations to others considering the product:
Definitely consider using Sprout if
Sprout Social Solid For Beginners
What do you like best about the product?
Sprout Social is a nice social media and community management tool for any company that is looking to manage their social media platforms across all channels. From Facebook to Twitter, the application does a really good job of allowing users to manage and track keywords relevant to their business.
What do you dislike about the product?
The keyword tracking system is a little clumsy and could use improvement. There's also not really an option for managing Facebook or Twitter campaigns, which is a little disappointing.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple platforms and profiles within one app is very useful and it helps save time when it comes to scheduling content posts for the week or month, depending on the content schedule that a company operates under.
Recommendations to others considering the product:
I would suggest using SproutSocial if you are specifically looking for community management from a social media standpoint. It works well and even though it is not necessarily the end all for solutions, you can do much, much worse.
Love Sprout for Community Management!
What do you like best about the product?
Sprout has an easy to use interface and they are always the first with new developments in social. I also love their continued learning articles.
What do you dislike about the product?
I don't think the Sprout Queue works properly. Typically, it would schedule posts at odd hours and grouped together. I would like to be able to set more parameters on my Queue.
What problems is the product solving and how is that benefiting you?
Our team is able to collaborate on tweets and posts and community management is easier with saved searches and other features with the news feed.
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