Sprout Social
Sprout SocialExternal reviews
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I use sprout for reporting and some elements of community management
What do you like best about the product?
Makes reporting across platforms much simpler.
Educational materials provided by Sprout are very useful.
Monitoring brand sentiment is a valuable feature.
Educational materials provided by Sprout are very useful.
Monitoring brand sentiment is a valuable feature.
What do you dislike about the product?
The cost of additional users is extremely high. Although Sprout does reduce a lot of admin - this limits how we can spread work amongst the team which can cause issues that we wouldn't have using other options for community management.
Disconnecting platforms is a cause of frustration.
We had severe issues merging two Sprout accounts last year where we identified a few bugs in the system.
Stats are sometimes unavailable when creating reports.
Disconnecting platforms is a cause of frustration.
We had severe issues merging two Sprout accounts last year where we identified a few bugs in the system.
Stats are sometimes unavailable when creating reports.
What problems is the product solving and how is that benefiting you?
Makes reporting quicker.
Provides a single platform for community management
Provides a single platform for community management
A great way to organize multiple channels and track engagement
What do you like best about the product?
Sprout provides a great user experience, combining all of your platforms into one, easy-to-use interface. Scheduling posts is incredibly easy and the optimized times data makes figuring out when your posts should go live simple.
What do you dislike about the product?
Unfortunately, you cannot tag photos at this time on the LinkedIn platform.
What problems is the product solving and how is that benefiting you?
Sprout makes it easy to schedule multiple posts for my week so I can get them done all at once.
Sprout has a great array of tools that have been valuable to my team
What do you like best about the product?
The listening tools and ability to optimize our time through posting to multiple platforms at a time as well as the tagging capabilities and easy to read reports.
What do you dislike about the product?
Most recently, the cost increase--but beyond that, I do feel like there are lmitations on how well we can really understand the media behavior of our audience for us to adjust strategy.
What problems is the product solving and how is that benefiting you?
The Sprout Social platform streamlines our process, especially given that we have a very small social media team, so a lot of time is saved by not having to manually create reports and individually post to separate platforms. It also gives us a singular source to get user insights and visibility into top discussions.
This has allowed us to share things on social media since our Facebook account got pulled down.
What do you like best about the product?
It has allowed us access to platforms all in one place
What do you dislike about the product?
Sometimes I get overwhelmed with everything it can do and show
What problems is the product solving and how is that benefiting you?
Facebook accounts in our whole Y got taken down and have been down for over a month
Solid Tool for Listening, but not as powerful as the other competitors on the reporting side
What do you like best about the product?
The Client Solutions and the account managgers are very pro-active, very involved when it comes to trouble shooting.
The unlimited mentions per topic is really benefinital especially when needing to look back YoY
The tool is very easy to use, especially when it comes to set up the queries, and previewin the queries
The unlimited mentions per topic is really benefinital especially when needing to look back YoY
The tool is very easy to use, especially when it comes to set up the queries, and previewin the queries
What do you dislike about the product?
- The social listening sentiment is not accurate, and the tool is not able to decipher neutral sentiment. Often time, the neutral sentiment is positive and negative.
- I noticed that the demopgraphic tab is not accurate for Twitter, with some posts being tagged as "France" when the user location or the geo location is clearly in the US
- The Custom Reporting features are below my expectations, we are not able to create custom charts beyond the general pre-populated templates.
- We are also not able to download every single data into csv, so my analysts has to manually hard code stuff
- the social listening sentiment on YouTube is not accurate and trust worthy
- The number of authors metrics doesn't pull in Instagram
- I noticed that the demopgraphic tab is not accurate for Twitter, with some posts being tagged as "France" when the user location or the geo location is clearly in the US
- The Custom Reporting features are below my expectations, we are not able to create custom charts beyond the general pre-populated templates.
- We are also not able to download every single data into csv, so my analysts has to manually hard code stuff
- the social listening sentiment on YouTube is not accurate and trust worthy
- The number of authors metrics doesn't pull in Instagram
What problems is the product solving and how is that benefiting you?
Helping me understand the brand social sentiment and identify users for the customer care or editioal team to respond
Robust Social Platform With a Great Emphasis on Customer Service
What do you like best about the product?
We love the social inbox feature Sprout offers and that allows us to easily and efficiently take care of customers and route them to the appropriate POC. The tagging for CS issues is also helpful in identifying key issues and concerns within our community. The scheduling feature is also easy to use and we're big fans of the ability to have an approval workflow.
What do you dislike about the product?
Limitations with linking products through Meta Shops. Unable to directly link products on our shop even though it's a feature that's avaialble within other platforms like Later (not an API restriction).
Limitations with TikTok. Unable to view/answer DMs, unable to schedule content
UI could be a little cleaner looking
Limitations with TikTok. Unable to view/answer DMs, unable to schedule content
UI could be a little cleaner looking
What problems is the product solving and how is that benefiting you?
Before implementing Sprout, customer service requests coming through our social channels was hard to manage and difficult to track. With Sprout's advanced inbox, we are able to rope in our CS team on issues by creating cases and easily hand off customers to them without disruting the flow or moving the customer issue to another platform or conversations. We can assist customers where they're at and it frees up a lot of time for the social team.
Its iight
What do you like best about the product?
automations and integrations, connects with what i need it to
What do you dislike about the product?
billing complexity and hurdles, we paid, money was refunded.. and now we have to pay again.. that is inconvenient.
What problems is the product solving and how is that benefiting you?
staying organized, limiting errors and glitches, connecting social media interactions to our salesforce database,
Sprout Social: Easy to Use
What do you like best about the product?
It has a really user-friendly interface across of the different features. It's really nice to be able to post to mulitple channels all at once and can save time. Being able to directly respond to reviews in the portal make it a quick task.
What do you dislike about the product?
I'm sure overtime the AI will improve and learn more about the voice and tone of repsonses. I'd also like to be able to respond to the Google Q&A's not just the reviews. Additionally, it'd be nice to be able to integrate GMB locations to update hours and other things.
What problems is the product solving and how is that benefiting you?
Review management.
So far I'm not that impressed
What do you like best about the product?
The support chat responds quickly and is helpful. I appreciate having access to all platforms in one place, and the calendar makes it easier to follow upcoming content.
What do you dislike about the product?
It has many bugs when trying to write posts, many times the content cannot be displayed after posting and the smart inbox is not user-friendly.
A lot of the data is not 'clean', which I understand is not always in their control but that is a crucial part to have.
Tags are nice to have but I wish I could select multiple posts at a time instead of going one by one which is time-consuming.
A lot of the data is not 'clean', which I understand is not always in their control but that is a crucial part to have.
Tags are nice to have but I wish I could select multiple posts at a time instead of going one by one which is time-consuming.
What problems is the product solving and how is that benefiting you?
It helps me set everything in order and monitor all my platforms in one space
Marketing Manager
What do you like best about the product?
The reporting includes a lot of parameters
What do you dislike about the product?
The price is a lot for companies who aren't trying to be influencers
What problems is the product solving and how is that benefiting you?
It has helped us streamline our processes regarding social media
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