Sprout Social
Sprout SocialExternal reviews
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User-Friendly Interface, Minor Delays with Verification Codes
What do you like best about the product?
I love how easy the interface is no matter the level of expertise.
What do you dislike about the product?
Sometimes it takes me a little bit to get a verification code
What problems is the product solving and how is that benefiting you?
Sprout is a one stop shop for all the scheduling, managing, reporting needs I have
Intuitive Setup, Robust Reporting
What do you like best about the product?
I have been using Sprout Social for over three years, primarily as the director of social at New York Road Runners. I find Sprout Social incredibly intuitive with its easy setup process, and the onboarding was really helpful thanks to a supportive staff that clearly introduced all the features and benefits to my team and me. The intuitive nature of Sprout Social enables us to dive straight into using it effectively. One of the major issues Sprout Social solves for me is in the realm of customer service and management, allowing us a centralized inbox for our user interactions, thus managing social engagement efficiently at a large scale. The platform also immensely aids in robust reporting and analytics. I value its capacity for quick and succinct report generation which can be effortlessly shared with stakeholders through the copy link feature, enhancing our reporting both internally and externally. As the director, I find reporting features most useful, particularly the ease of building reports and repurposing them for different events, which proves to be really helpful. The ability to quickly dive deep into various date ranges for more time-specific reporting, whether it's organic or paid, has been really effective in our decision-making processes. Furthermore, from an engagement standpoint right through to reporting, Sprout Social stands out as a really effective publishing tool, making it a great fit for us. I would definitely recommend it, although I recognize the cost may be a barrier for smaller organizations. Overall, Sprout Social is an excellent fit for us owing to our budget and its extensive features.
What do you dislike about the product?
I find the pricing of Sprout Social challenging, especially for smaller organizations that might not have the budget to afford it. Additionally, there are a few API restrictions that limit the ability to capture certain reporting pieces, like link clicks through stories, and other analytics that aren't available. Although I understand that these issues are connected to API limitations, it would be incredibly helpful if Sprout Social could navigate or solve these problems.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me manage customer interactions at a large scale and provides robust reporting and analytics. It enables quick and effective report building and sharing with stakeholders, enhancing both customer service and internal communication.
Intuitive and Ever-Improving, But Needs NextDoor Integration
What do you like best about the product?
The product is intuitive and easy to use. It is also always updating and improving based on user feedback. Customer Support is quick and responsive.
What do you dislike about the product?
I wish it would connect to NextDoor. That would make my job so much easier - as well as so many local government agency accounts. Tagging accounts and locations for Meta could be improved; often it is unable to find a city location or provides "suggested locations" that are not at all what I'm looking for. You have to do a lot of research ahead of time to properly tag another account or page, because the search feature/integration into Sprout cannot seem to find the people or places, despite having previously connected with the page or following them on the platform.
What problems is the product solving and how is that benefiting you?
ROI Reporting and Planning/Publishing on multiple platforms, making my work more efficient.
All-in-One Social Management Made Easy
What do you like best about the product?
having everything in one place. social can be a LOT to manage and having one platform that integrates so nicely with meta, tiktok, pinterest makes my life so much easier lol we use it every single day and i don't know where i would be without it
What do you dislike about the product?
it does take a minute to learn the platform but once you understand, it is so great. thankfully you guys have great customer service.
What problems is the product solving and how is that benefiting you?
I really appreciate having everything organized in one place. As I mentioned before, there are so many different metrics, inboxes, and other elements to manage that it can get overwhelming. It's a relief to have everything consolidated, especially when it comes to using workflows to approve planned content.
Insightful Analytics and Competitor Stats Make a Difference
What do you like best about the product?
The analytics and competitor stats. Very easy to break down what is working vs what is not.
What do you dislike about the product?
Can be hard to use to share with superiors wanting to see what is going on.
What problems is the product solving and how is that benefiting you?
Comparing multi channels of social media analytics vs going to each platform and putting things together.
Effortless Scheduling Makes Posting a Breeze
What do you like best about the product?
I appreciate the ease of use and the convenience of being able to pre-schedule postings.
What do you dislike about the product?
While I don't have a specific dislike, I would greatly appreciate training on how to effectively interpret the weekly reports we receive
What problems is the product solving and how is that benefiting you?
nifies all incoming social media messages
Account Exec
What do you like best about the product?
the analytics and keyword searches are super helpful
What do you dislike about the product?
the explore page is a bit finicky and gives strange suggestions
What problems is the product solving and how is that benefiting you?
helps me vet creators and easily determine if they're a match for a specific ask
Convenient Scheduling and Reports, But Asset Library Needs Improvement
What do you like best about the product?
The convenient scheduling features and reports.
What do you dislike about the product?
The asset library could be a bit larger.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping our business expand to social media by offering peak action times and reports on what our members interact with most.
Effortlessly Coordinates and Enhances Social Media Management
What do you like best about the product?
I absolutely love using Sprout Social for social media scheduling posts, as it makes my work significantly easier and more organized. The ability to coordinate with my statewide offices, where both I and they can manage our own posts without conflicting or overlapping content, is invaluable. This feature ensures that our scheduling is efficient, and there are no duplicate posts, either on the same day or with similar content. I also appreciate the simplicity of setting it up, which was made effortless with the support of my statewide office guiding me through the process. I thoroughly enjoy using the draft form feature because it allows me to save ideas without them posting until I'm completely satisfied with the content. This function is incredibly useful for refining posts before they go live. Overall, I am very happy with my experience and will certainly continue my subscription. I would rate my likelihood to recommend Sprout Social to others as a 10 out of 10.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Sprout Social to coordinate with my statewide office, preventing scheduling overlaps and duplicated content, improving our social media management efficiency.
Intuitive Social Planning with Great Features
What do you like best about the product?
The ease of use to plan out my social media feeds for clients has been a game- changer. I find it fairly intuitive and love the feature that shows the high-traffic times when a post is likely to receive the most organic notice. Happy that newer social media feeds have been integrated (eg. Threads and Bluesky).
What do you dislike about the product?
The most difficult thing is the occasional disconnection of certain social media profiles (usually Instagram). This may be more of a Meta/security issue, but I often don't discover the disconnection until a post bounces. It is not always easy to figure out how to do the reconnection or how to form a new group.
What problems is the product solving and how is that benefiting you?
Advance planning allows us to map out our social media weeks in advance, allowing us to be more thoughtful and save time.
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