Sprout Social
Sprout SocialExternal reviews
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Easy Approvals and Reporting, But Needs Faster Feature Updates
What do you like best about the product?
Easy approvals and reporting on the platform
What do you dislike about the product?
Glitches, innacurate numbers, slow implementation of capturing new social features ie. IG Reposts
What problems is the product solving and how is that benefiting you?
easily pulled reporting with tags, easy approvals with multiple external stakeholders, streamlining feedback from clients, quick links to reporting snapshots for the month or specific periods
Excellent Social Monitoring & Scheduling, But Reporting Needs Improvement
What do you like best about the product?
It is very helpful to aggregate social media mentions via the inbox feature, making real time monitoring possible. I also like the publishing function, I think it is a cleaner experience than some other interfaces and I love the ability to schedule posts for when our audience is most active.
What do you dislike about the product?
I don't love the reporting function. It doesn't feel super intuitive, despite taking the trainings offered by Sprout. I wish I could manually select certain posts, because sometimes we are looking to report about a specific series of posts that don't fall under one tag, or the tag itself is too broad. I totally acknowledge this could be a user error, but I don't pull reports very often, so using a tool that feels clunky can be challenging and I don't always have the time to sort through an entire training module to find one specific function I need.
What problems is the product solving and how is that benefiting you?
Because of the influx of messages our brand receives, it would be impossible to answer and attend to all issues across our platforms in a timely manner. It's very helpful to have a unified inbox where I can deal with issues and monitor mentions. It also makes scheduling content easy, by offering the best times to post based on our audience activity levels, which saves me time and guesswork.
Sprout Social: Effortless Content Management with Outstanding Support
What do you like best about the product?
I have thoroughly enjoyed using Sprout Social for managing our TikTok content over the past two years. One of the standout features that I love is Sprout Social's ability to maintain a comprehensive log of all our previously posted TikTok content, which is critical for our content-heavy schedule. Unlike other platforms, Sprout allows us to manually publish content while still maintaining historical data, giving us an incredible edge in analysis and planning. It also impresses me that we can easily access details about our past posts, including engagement rates, directly from the calendar view. The setup process was a breeze, being straightforward and easy to navigate, which saved us time and effort. Additionally, the support provided by our dedicated team member and the effective chat feature have been indispensable, making sure our questions are answered promptly and thoroughly. The organizational tools are fantastic; the calendar layout with drag-and-drop functionality and the capability to add marketing notes help keep our team aligned on goals and messaging. Finally, the overall accessibility and ease of use of Sprout Social make it a platform that I’m very likely to purchase again.
What do you dislike about the product?
I don't like the way that the payment tiers are structured. Competitors seem to wrap more into their paid tiers, making it easier to access as a team.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us plan, organize, and layout TikTok content weekly, aiding in record-keeping and offering historical data insights. It's indispensable for managing over 21 videos weekly, enhancing team organization with its intuitive calendar layout and engagement insights.
Easy to Use and Read, But New Posts Sometimes Lag
What do you like best about the product?
I like that it is easy to use and easy to read
What do you dislike about the product?
I don't like that sometimes the new post don't pop up
What problems is the product solving and how is that benefiting you?
Nothing that I have seen. every update has been good.
All-in-One Solution That's Intuitive and Effortless
What do you like best about the product?
I like that everything is in one spot--analytics, scheduling, all the platforms you want to post to, and more. It's also very intuitive and easy to use.
What do you dislike about the product?
Honestly, I haven't come across any downsides.
What problems is the product solving and how is that benefiting you?
I can post to all platforms from one spot and schedule out posts so I can do my work in batches instead of day by day, post by post.
Effortless Social Management, But UTM Posting Needs Improvement
What do you like best about the product?
Easy to use and manage all social channels in one place
What do you dislike about the product?
For UTM purposes, I have to post the same image and caption 3 separate times for Instagram, LinkedIn, and Meta. It's time consuming. I wish I could just post them at the same time and the UTMs would be separate for the platforms
What problems is the product solving and how is that benefiting you?
One place to manage everything: posting and analytics
Robust Insights and Seamless Influencer Platform Integration
What do you like best about the product?
Robust insights. Integration into Influencer platform.
What do you dislike about the product?
We have not found any concerns as long as we train staff
What problems is the product solving and how is that benefiting you?
Real-time insights directing our strategy and/or building on campaigns
Keeps Our Team in Sync—Effortless Collaboration and Insightful Reporting
What do you like best about the product?
Sprout Social makes is easy to keep our small team of 4 in sync and on point with our social media posts and growth strategies. Gaining approvals is easy especially when working remote. I love the built in reports to track what's working best so I can replicate those efforts.
What do you dislike about the product?
I'd rather comment on directly in the platform rather than through Sprout. Feels more authentic.
What problems is the product solving and how is that benefiting you?
It gives our team the analysis to show the value of our work. It helps us track progress and growth.
Great for Scheduling and Tracking, But Feature Overload Can Be Overwhelming
What do you like best about the product?
I enjoy using Sprout to schedule my posts. It makes tracking social media comments, likes, and other interactions much easier. The customer support team has also been extremely helpful.
What do you dislike about the product?
One drawback is that the sheer number of features can sometimes feel overwhelming.
What problems is the product solving and how is that benefiting you?
One of the biggest problems it addresses is content scheduling and consistency across platforms. With Sprout, I can plan and publish posts seamlessly, which is especially helpful when managing leadership social content or coordinating with global partners.
It also solves the issue of tracking performance and engagement. The analytics are clear and customizable, making it easy to report on what’s working and where we can improve—whether it’s for internal updates or strategic planning.
It also solves the issue of tracking performance and engagement. The analytics are clear and customizable, making it easy to report on what’s working and where we can improve—whether it’s for internal updates or strategic planning.
Effortless Social Media Management—Absolutely Love It!
What do you like best about the product?
It makes managing our social media so very much easier
What do you dislike about the product?
Nothing - it does everything I need it to do!
What problems is the product solving and how is that benefiting you?
I only work part-time so Sprout Social allows me to schedule posts to make it look like I work 24/7
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