Sprout Social
Sprout SocialExternal reviews
6,026 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Intuitive and User-Friendly, But Many Features Locked Behind Paywall
What do you like best about the product?
It's very intuitive and easy to use the platform.
What do you dislike about the product?
The cost and how many features are behind a paywall.
What problems is the product solving and how is that benefiting you?
It makes scheduling and putting posts through an approval process easy. It also gives me all messages in one place.
Effortless Multi-Platform Scheduling and Editing
What do you like best about the product?
The ability to schedule and make edits to the same post but for different social media platforms.
What do you dislike about the product?
Maybe almost too many tools? Need to sink more time into learning how to use the entire platform to its full potential.
What problems is the product solving and how is that benefiting you?
Post scheduling.
Seamless Integration, Highly Recommended
What do you like best about the product?
I have been using Sprout Social for about three years, primarily for community management and content publishing. I especially appreciate how user-friendly and smooth the setup process was, which made adopting the tool straightforward. Sprout Social is incredibly useful in automating manual tasks that involve publishing and content calendars, reducing workload significantly. The technical support provided by Sprout Social's team has been instrumental in helping us set up automations, further relieving us from repetitive manual tasks. I admire how everything within Sprout Social is neatly organized, making it easy to navigate without feeling overwhelmed. This organization contributes to a seamless day-to-day workflow, enhancing team integration by ensuring everyone can work within the same platform effectively. Utilizing Sprout Social alongside Airtable helps in efficiently managing content before publishing, demonstrating its versatility and integration capabilities. Overall, I am thrilled with the seamless service Sprout Social provides.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
I use Sprout Social to automate manual publishing tasks, making content management more efficient and reducing workload, while ensuring seamless team integration.
All-in-One Marketing Solution with Excellent Support and Insights
What do you like best about the product?
Sprout has different facets that aid all marketing team members from reporting to publishing that provides support and insight into your social channels. It is easy to onboard and start the same day. It is port of my daily tools. I especially appreciate the addition of the app monitoring capabilities.
What do you dislike about the product?
I wish there was something that I didnt like! I think the one piece missing is the ability to better sort folders for larger organizations and get a clearer cut org structure.
What problems is the product solving and how is that benefiting you?
It helps us to keep a better overall pulse on our followers and customers. It helps us to look at our content and performance in a structure that helps us to pivot towards a better direction.
User-Friendly Dashboards and Support, But Automation Needs Work
What do you like best about the product?
Easy navigation, organized dashboards, robust metrics, very customer care friendly
What do you dislike about the product?
automation needs improvement, more stream line method to bulk spam
What problems is the product solving and how is that benefiting you?
We focus on capturing consumer feedback and quality related trends. Sprout helps us resolve this with putting together multiple social profiles in one pod, narrowing down only items that are pertaining to customer care. We can then use tags to keep track of frequent topics or anything that needs immediate attention.
Intuitive Social Media Manager with Exceptional Support
What do you like best about the product?
I have been using Sprout Social for over seven years and have found it to be a top-tier social media management platform. I appreciate its intuitive navigation and user-friendly setup, which made it easy to get started and continue using. The robust and complex features are surprisingly easy to use, providing a good overall user experience. One of the standout features for me is the advanced workflows, such as the two-step approval process that allows for peer review among writers, making it highly customizable. I also love the Smart Inbox feature, which makes managing incoming social media inquiries seamless by tagging colleagues and assigning tasks. The tagging capability is incredibly useful for generating department-specific reports efficiently, a task that would be time-consuming using native social media apps alone. Additionally, I find the scheduling of reports to be a huge time saver, as it automates regular report distribution, simplifying my to-do list. The customer success managers are a valuable resource, offering strategic consulting hours that blend industry expertise with practical usage of Sprout's tools. Over the years, Sprout has consistently incorporated customer feedback into its product, making their features more aligned with our needs. This responsiveness to customer requests and continuous improvement in their product roadmap instills confidence and satisfaction in their service.
What do you dislike about the product?
{"Sprout Social lacks advanced capabilities for handling third-party reviews and business listings, making it necessary to use other platforms like reputation.com for these features.","The reporting features in Sprout Social are somewhat basic and do not allow for custom calculations, such as calculating average link clicks or video views per post. This limitation reduces the ability to tailor reports to specific needs.","Sprout Social's font sizes are small, making it difficult to read and navigate, requiring frequent zooming in the browser for better readability. The lack of font customization options is frustrating."}
What problems is the product solving and how is that benefiting you?
I find Sprout Social beneficial for managing multiple social media platforms in one space, enabling advanced approval workflows, peer reviews, and custom reporting, which saves time and enhances our productivity.
Sprout Social Makes Management Easy, The Only Things It's Missing Are Things We Need From Meta
What do you like best about the product?
Sprout Social seems to have industry leading features that make life as a social media manager significantly more easy and convenient. The first comment feature alone is so helpful!
What do you dislike about the product?
I wish we had access to more features, like story reposting - though I know these are API issues with the social media platforms and not with sprout.
What problems is the product solving and how is that benefiting you?
Sprout Social gives us an all-in-one control center for our social media presence, which is immensely helpful as a small but mighty team
Streamlined Social Media Management with Minor Listening Improvements Needed
What do you like best about the product?
I have been using Sprout Social for over three years primarily for social listening, social reporting, and publishing to social media. Initially, I switched to Sprout Social from free tools like Hootsuite because it offered a more powerful solution that fulfilled my needs. One of the standout aspects is the ease of setup, supported by phone call consultations with knowledgeable team members of Sprout Social, who assist in setting everything up smoothly. Their customer service has been consistently great whenever questions arise. Every morning, Sprout Social provides me a complete view of social listening, which I find incredibly valuable. It streamlines my reporting and publishing workflows across multiple social channels simultaneously, which is a significant time saver. Moreover, the reporting tools are extremely useful for both real-time and big-picture reporting, offering insights that are essential for my work. The publishing functionality simplifies my tasks by allowing me to schedule all content from one place, eliminating the need to jump between different platforms. Overall, these features and the consistent performance make me inclined to continue using Sprout Social.
What do you dislike about the product?
I find that the social listening feature could be more comprehensive. There are sometimes holes and gaps in the listening platform, which affects the overall experience.
What problems is the product solving and how is that benefiting you?
Sprout Social provides a comprehensive social listening overview, streamlines reporting, and publishing workflows, making my content scheduling across different platforms efficient and hassle-free.
User-Friendly and Reliable, But Reporting Could Improve
What do you like best about the product?
Sprout Social is very user friendly and I use it every single day! It scheduled things out with little to no problems!
What do you dislike about the product?
The reporting isn't as descriptive and up to date as I would like, but overall is still a great took
What problems is the product solving and how is that benefiting you?
Sprout Social helps streamline our social media management by bringing publishing, engagement, and analytics together in one place. It saves time by allowing us to schedule posts across multiple platforms and monitor engagement. The analytics tools make it easy to track performance, measure growth, and create clear, data-driven reports for clients, helping us refine our strategy effectively.
Sprout Social: Essential for Social Media Strategy
What do you like best about the product?
I have been using Sprout Social for nearly four years, and I am genuinely impressed with several of its features and benefits. The platform excels in reports and analytics, providing detailed, visually appealing dashboards that accurately represent both paid and organic data, which is crucial for analyzing social media sentiments and metrics. The integration with Canva is a standout feature, allowing for seamless creation and representation of content and graphics, unlike any other platform I've encountered. This feature enhances the overall content creation process tremendously. Sprout Social’s scheduling capabilities, including bulk scheduling and content creation, are efficient and play a vital role in my role as a social media strategist. I also find the customer support to be highly responsive, with real-time chat availability, which significantly enhances my experience whenever I encounter difficulties, whether it involves reports, scheduling, or community management. The ongoing updates with new features are incredibly beneficial, keeping the platform valuable and relevant. Additionally, the ability to differentiate sentiments within the inbox, categorizing them as negative or positive, helps greatly in understanding public perceptions and managing community sentiment. Overall, the seamless setup experience, comprehensive training support, and continuous updates make Sprout Social a reliable and indispensable tool for managing multiple client accounts and social media responsibilities effectively. I highly value the clarity and innovation it brings to my work, which is why I am passionate about recommending it to others.
What do you dislike about the product?
There's nothing I dislike about the platform but I'm regularly expecting more beneficial features in order to use this single application for all my social media needs.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for streamlined scheduling, effective content management, and insightful analytics. It offers seamless dashboards, Canva integration, and sentiment analysis, which enhance productivity and client satisfaction.
showing 471 - 480