Sprout Social
Sprout SocialExternal reviews
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Everything in One Place
What do you like best about the product?
I love everything about the smart inbox, the publishing/approval process, and managing reviews. It was easy to implement this tool for our social media and customer support team.
What do you dislike about the product?
I don't like that I cannot track link clicks for LinkedIn. Or track Pinterest analytics. I know that really on Pinterest side but that would really help me.
What problems is the product solving and how is that benefiting you?
Customer service issues are all in one place making reporting and problem solving easier than ever.
I love Sprout Social!
What do you like best about the product?
Sprout has been a huge help in managing our social channels. My favorite features are the scheduling and approvals — they make it so easy to ensure content goes up exactly when it should. I also love being able to respond to comments directly through the platform!
What do you dislike about the product?
The only issues I run into are that sometimes posts get rejected without a clear reason, which can be a bit frustrating, and the listening feature isn’t quite as intuitive as I’d like it to be. It takes some extra effort to navigate and pull the insights I need, so there’s definitely room for improvement in making that feature more user-friendly.
What problems is the product solving and how is that benefiting you?
Managing multiple social accounts can be stressful, especially when posts need to go up at different times across platforms. Sprout makes this so much easier with its scheduling feature — we can plan content in advance and feel confident that everything will post exactly when it’s supposed to. On top of that, the analytics are incredibly helpful for guiding our social strategy. They give clear insights into what’s working, which content resonates most with our audience, and how to optimize future posts. Overall, it really takes the guesswork out of social management and saves a lot of time and stress.
Easy to use!
What do you like best about the product?
It's very easy to use and allows us to quickly provide reports. This empowers us to adjust strategy in real time and allows us to keep key stakeholders informed.
What do you dislike about the product?
Integrates with a limited selection of platforms.
What problems is the product solving and how is that benefiting you?
We're required to demonstrate the value we add to specific stakeholders and regions. The easy tagging functions allow us to quickly pull reports for this data.
I have been using Sprout Social for four months now and I have been enjoying it.
What do you like best about the product?
Prior to Sprout, I had been using Hootsuite. I feel that I have had more success from a user standpoint with Sprout Social. The professionals at Sprout have also been very helpful in explaining the tools available to me. I love how easy it is to schedule posts at the best time per network and customize each post according to its network. It was an easy transition to use Sprout.
I use it weekly and schedule posts in advance within my role. I do struggle to find the time to adjust the captions per network to post. It takes a while for me to schedule everything I need to, but it is definitely easier than other tools/platforms.
Overall, I really enjoy using Sprout Social and appreciate how much it simplifies my work. Thank you again for inviting me to share feedback—I hope this is useful!
I use it weekly and schedule posts in advance within my role. I do struggle to find the time to adjust the captions per network to post. It takes a while for me to schedule everything I need to, but it is definitely easier than other tools/platforms.
Overall, I really enjoy using Sprout Social and appreciate how much it simplifies my work. Thank you again for inviting me to share feedback—I hope this is useful!
What do you dislike about the product?
I am not a fan of the layout of the report feature. I sometimes find it confusing. I have listed improvements I would like to see happen below:
I really enjoy the “Customize Posts per Network” tool. Occasionally, I’ll accidentally click on the platform name above and it removes the platform from the post. It’s very easy to add back (and I’m grateful the content remains saved!), but it might be helpful if clicking there didn’t remove it in the first place.
Sometimes tagging accounts can be a little tricky. On occasion, the accounts I’m looking for don’t populate or it gets a bit confused.
It would be wonderful if there were options to choose different photo layouts for Facebook posts.
The preview for X sometimes cuts off our username outside the box. It’s not a big issue, but an adjustment here could improve readability.
I really enjoy the “Customize Posts per Network” tool. Occasionally, I’ll accidentally click on the platform name above and it removes the platform from the post. It’s very easy to add back (and I’m grateful the content remains saved!), but it might be helpful if clicking there didn’t remove it in the first place.
Sometimes tagging accounts can be a little tricky. On occasion, the accounts I’m looking for don’t populate or it gets a bit confused.
It would be wonderful if there were options to choose different photo layouts for Facebook posts.
The preview for X sometimes cuts off our username outside the box. It’s not a big issue, but an adjustment here could improve readability.
What problems is the product solving and how is that benefiting you?
I am still such a new user that I do not feel I can answer this properly as of right now.
Efficient Social Media Posting
What do you like best about the product?
Having all my social media platforms organized in one place is very efficient. I appreciate the drop-down menus, which make it easy to navigate quickly. I also really like the schedule and duplicate buttons, as they help me work faster. Customer service has helped me multiple times which I appreciate. I always get answers to my questions fast!
What do you dislike about the product?
My only complaint is about tagging others in a specific post. When I type the @ symbol, I always have to wait and see if the organization I want to tag actually appears, which can be frustrating.
What problems is the product solving and how is that benefiting you?
I can post content to multiple social media channels efficiently.
Sprout - a marketing essential!
What do you like best about the product?
Sprout is such a useful tool we use for marketing our listings. With the market ever changing, Sprout allows us to keep our clients up to date with the latest social posts. We also love that it tells us the peak times to post, ensuring that we are reaching the most people at the most optimal time. Sprout is easy to use, efficient, collaborative, and overall a wonderful tool.
What do you dislike about the product?
I wish it would automatically crop photos depending on the social media platform so I do not have to do to double the work when posting on Facebook and Instagram.
What problems is the product solving and how is that benefiting you?
It allows us to schedule and build out consistent posts to make sure our feed is aesthetic and does well.
We love Sprout Social!
What do you like best about the product?
We love Sprout Social—it’s easy to use and makes managing posts and analytics simple and streamlined. The platform saves us time by bringing everything into one place, from scheduling and publishing content to tracking engagement and performance. The clean interface and intuitive tools make it effortless to stay organized, while the reporting features give us clear insights we can act on. Overall, Sprout Social has made our social media management more efficient, effective, and enjoyable.
What do you dislike about the product?
Nothing to note at this time, we are satisfied.
What problems is the product solving and how is that benefiting you?
“Sprout Social allows us the ease of posting across multiple platforms from one central dashboard, saving us time and keeping our content consistent. Beyond scheduling, it streamlines how we monitor engagement by bringing all messages and comments into one inbox, making it easy to stay connected with our audience. The analytics and reporting tools provide clear insights into what’s working, helping us refine our strategy and show measurable results. It also supports collaboration by allowing our team to plan, approve, and manage content together without confusion. Overall, Sprout has simplified our workflow, improved our communication, and given us the data we need to grow our presence more effectively.
Makes Everything Easier
What do you like best about the product?
- User experience is second to none. You can set up your account and be off and running on day one, very easy to integrate
- Platform reliability is top notch. I've experienced minimal issues with content not publishing or the platform not working as expected.
- Premium analytics is well worth the extra $.
- Reps are friendly and helpful
- It's become an everyday tool in managing social media
- Platform reliability is top notch. I've experienced minimal issues with content not publishing or the platform not working as expected.
- Premium analytics is well worth the extra $.
- Reps are friendly and helpful
- It's become an everyday tool in managing social media
What do you dislike about the product?
I think like all other similar platforms, it's challenging to emulate what it's like to post directly on platforms vs. a scheduling tool like Sprout, Hootsuite, or others. The more "native" features integrated the better.
What problems is the product solving and how is that benefiting you?
Getting client approvals on content is easier than ever, and premium analytics cuts down on the time spent understanding page and post performance.
Easy to use!
What do you like best about the product?
I love that Sprout is just easy to understand. It has numerous features that allow for you to implement your strategy for any social network!
What do you dislike about the product?
Sometimes Sprout tends to glitch and there are times that I schedule for a day and it will move it to another day, but nothing I can't figure out!
What problems is the product solving and how is that benefiting you?
Sprout has helped me maintain a calendar and be able to sort and showcase my ideas each week.
Transformed our Marketing and Company's Social Media Usage
What do you like best about the product?
Sprout Social has been a game-changer for our marketing team. From the moment we onboarded, the Ease of Implementation was impressive; setup was intuitive, and the platform guided us through each step with clarity. Even team members with limited tech experience found it straightforward to get started. One of Sprout’s standout qualities is its Ease of Use. The dashboard is clean, user-friendly, and customizable, making it easy to navigate between publishing, analytics, and engagement tools. We use it daily, so the Frequency of Use is high, and it’s become an essential part of our workflow. The Number of Features is robust without being overwhelming. From social listening and reporting to scheduling and team collaboration, Sprout offers a comprehensive suite that supports both strategic planning and real-time engagement.
Their Customer Support is top-tier. Whether we’ve had a technical question or needed help optimizing a campaign, the support team has been responsive, knowledgeable, and genuinely helpful. Finally, the Ease of Integration with other platforms like Google Analytics, Canva, and CRM tools has made it even more powerful. It fits seamlessly into our existing tech stack, saving us time and improving data accuracy. Overall, Sprout Social is a reliable, feature-rich platform that delivers on all fronts. Highly recommended for teams looking to elevate their social media strategy.
Their Customer Support is top-tier. Whether we’ve had a technical question or needed help optimizing a campaign, the support team has been responsive, knowledgeable, and genuinely helpful. Finally, the Ease of Integration with other platforms like Google Analytics, Canva, and CRM tools has made it even more powerful. It fits seamlessly into our existing tech stack, saving us time and improving data accuracy. Overall, Sprout Social is a reliable, feature-rich platform that delivers on all fronts. Highly recommended for teams looking to elevate their social media strategy.
What do you dislike about the product?
I wish there were more features to use in terms of marketing analytics and measurement.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping us solve several persistent challenges in our social media operations, and the impact has been incredibly positive. One of the biggest problems it addresses is the fragmentation of managing multiple social platforms. Instead of switching between apps and tools, Sprout consolidates everything into one centralized dashboard, which has significantly improved our workflow and reduced time spent on manual tasks. It also solves the issue of limited visibility into performance—its analytics tools provide clear, actionable insights that help us make smarter content and engagement decisions.
Another major benefit is how it enhances our responsiveness. With the Smart Inbox, we can monitor and reply to messages, comments, and mentions across all channels in real time, which has improved our customer support and strengthened audience relationships. Collaboration has also become much smoother; Sprout’s built-in approval workflows and task assignments have eliminated bottlenecks and made cross-team coordination more efficient.
Additionally, Sprout Social integrates seamlessly with the other tools we rely on, like Google Analytics and Canva, which saves us time and ensures consistency across campaigns. As our team grows, the platform continues to scale with us, offering a wide range of features without overwhelming the user experience. Overall, Sprout Social is solving real operational pain points and helping us work smarter, faster, and more collaboratively.
Another major benefit is how it enhances our responsiveness. With the Smart Inbox, we can monitor and reply to messages, comments, and mentions across all channels in real time, which has improved our customer support and strengthened audience relationships. Collaboration has also become much smoother; Sprout’s built-in approval workflows and task assignments have eliminated bottlenecks and made cross-team coordination more efficient.
Additionally, Sprout Social integrates seamlessly with the other tools we rely on, like Google Analytics and Canva, which saves us time and ensures consistency across campaigns. As our team grows, the platform continues to scale with us, offering a wide range of features without overwhelming the user experience. Overall, Sprout Social is solving real operational pain points and helping us work smarter, faster, and more collaboratively.
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