Sprout Social
Sprout SocialReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,024 reviews
from
External reviews are not included in the AWS star rating for the product.
Great for Analytics!
What do you like best about the product?
I love the scheduling feature. Sprout social will also pool your data to give you recommending times for posting which has worked really well at my accounts. The data analytics are great as well, the information summaries are easily digestible and customizable to your needs.
What do you dislike about the product?
Our accounts struggled for a long time to get our accounts fully integrated into sprout social. There were times where they would disconnect but took months to reconnect. Due to that, there are sometimes gaps in the data. Plus, it requires me to log into my account every time I open the app. It never remembers my data.
What problems is the product solving and how is that benefiting you?
It helps us optimize our content by providing recommending the best times for posting. It also saves us time with the scheduling feature.
Managing almost 20 accounts (Instagram & FB) through sprout
What do you like best about the product?
It is so helpful to schedule posts ahead of time & check the best times to post
What do you dislike about the product?
Only issue is having to connect a Facebook to Instagram- but you all cannot help that!
What problems is the product solving and how is that benefiting you?
Time management & planning ahead
Amazing tool and amazing onboarding!
What do you like best about the product?
The tagging is very useful, the onboarding was great and we love the advanced analytics module.
What do you dislike about the product?
I found it very useful but maybe Sprout can offer discounts for number of users.
What problems is the product solving and how is that benefiting you?
The advanced analytics module is a great tool, everything is in one place and the information is clear.
Also, we were looking for a tool that could help us differentiate paid from organic metrics.
Also, we were looking for a tool that could help us differentiate paid from organic metrics.
Sprout is easy to use and user friendly. Makes scheduling out to multiple platform a breeze
What do you like best about the product?
Easy to use, multiple platform scheduling capabilities. It's Simplicity.
What do you dislike about the product?
I haven't found anything that I dislike about the product.
What problems is the product solving and how is that benefiting you?
Saves me a lot of time being able to post to various platforms
Streamlines Customer Service with Smart Inbox
What do you like best about the product?
I love how Sprout Social helps us streamline our process, allowing our team to respond faster to customer concerns. The organized platform, especially with the Smart Inbox, makes our job easier by centralizing customer interactions in one place. This feature is a significant time-saver and has a huge impact on our team's productivity. I also appreciate the insights provided through the data and tagging features, which allow us to see trends and recurring issues in customer concerns. Furthermore, the initial setup of Sprout Social was clear, easy, and user-friendly, which added to the smooth experience of integrating it into our workflow. These features collectively make Sprout Social a top-tier choice, one I am likely to recommend highly.
What do you dislike about the product?
I dislike that the reporting dashboard in Sprout Social could be more customizable to fit our specific customer metrics. This limitation makes it challenging to tailor reports to our precise needs.
What problems is the product solving and how is that benefiting you?
I find Sprout Social streamlines our customer service, saving time and boosting team productivity. The Smart Inbox centralizes interactions, and analytics offer insights into trends and recurring issues.
Sprout is the best scheduling and monitoring social tool!
What do you like best about the product?
Sprout Social has everything our team needs in one place. It's easy to use, allows us to efficiently communicate across team members, and bonus points for the sales process being very easy and flexible too! We were up and running pretty quickly, and needed little support in the process.
What do you dislike about the product?
If you do need onboarding help, there was a bit of a wait for that. Customer support, however, is very responsive and the help articles are indeed helpful.
What problems is the product solving and how is that benefiting you?
The Smart Inbox allows our team to pick up customer service issues, comments and concerns seamlessly. We also love the publishing tool which suggests the best time of day to post.
Great Social Media Platform
What do you like best about the product?
Great insights, easy use & wonderful customer service!
What do you dislike about the product?
The only downside to sprout is their higher price point, however it is justifyable.
What problems is the product solving and how is that benefiting you?
Scheduling - its making my life super easy!
Great for approvals and data. is top notch.
What do you like best about the product?
We love the tagging capabilities to see what campaigns worked, what content to create, and what our community. wants to see.
What do you dislike about the product?
Sprout is great for many things. One thing that could improve work flow would be a gallery to see the main feed grid.
What problems is the product solving and how is that benefiting you?
Social media approvals to stay on brand and consistent marketing messages.
Totally a GameChanger!
What do you like best about the product?
What I love about Sprout is that it's super easy to use and helps you see and handle all your social messages in one place, even if it costs a lot (still worth it though). Also, I love to visit reviews section! It’s pretty neat to see feedback from all interactions from different platforms—right in your dashboard. Good job, team!
What do you dislike about the product?
It's a little pricey, but still, it's worth it!
What problems is the product solving and how is that benefiting you?
It allows me to connect with customers in acknowledging their concerns, suggestions and feedbacks on the service provided.
Amazing customer service team and flexible terms!
What do you like best about the product?
I loved everything from the initial call with Ang to working with her to finalize our agreement. We landed on a deal that works for us and it was so nice to have someone like Ang to deal with. She is so smart and always answered my numerous questions and provided screenshares and another free trial week so my manager could take a peak at the platform before we committed. Ang is amazing.
What do you dislike about the product?
Nothing! I loved how genuine Ang was and how she always followed up and was super professional without being pushy, and she didn't hesitate to pick up the phone and check in with me while we were working on our deal.
What problems is the product solving and how is that benefiting you?
Mostly listening across the web and reddit/youtube, along with finding out who our People are and what their activities have been.
showing 731 - 740