Sprout Social
Sprout SocialReviews from AWS customer
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We love Sprout at our community!
What do you like best about the product?
Sprout Social has taken our social media posting to a new level of professionalism. For the apartment industry, this site has truly been a game changer, and posting now feels like a seamless task. I’m able to schedule content weeks in advance, stay on top of all our social media requirements, and even exceed our goals.
What do you dislike about the product?
I enjoy the site but wish I could have more words in each post
What problems is the product solving and how is that benefiting you?
Sprout helps us post in advance on all social media sites
Great tool. Some improvments could be made, but overall makes my life SO much easier!
What do you like best about the product?
The most helpful thing about Sprout Social is the scheduling calendar and reporting. being able to see my upcoming posts as a glance and set paramaters for cross posting, label posts, even just move them around. The reporting is great too - I have to do a monthly report and sprout gives me all of the informaton I need and more. I'm much more confident in meeting knowing i can easily back up my statements with hard data.
What do you dislike about the product?
The only thing I find difficulat with sprout social is it can be slow to catch up with features - for example, Instagram now lets you post up to 20 images in a carousel, but Spout still limits it to 10. Not a big deal, more annoying than anything. Also not being able to schedule instagram stories with a link.
What problems is the product solving and how is that benefiting you?
Keeping track of so many social platforms - I can see whats coming up in all of my accounts in one place, and toggle different accounts on our off if i only want to see one. I cant imagine how else I would do that. Also being able to schedule posts for multiple accounts in one go. Saves so much time from entering each one individually natively. It sounds a bit obvious, but its such a help.
Simple publishing, powerful reporting.
What do you like best about the product?
From everything I’ve seen, it has by far the most powerful tools for social. Every day I’m learning more about its capabilities and smoothing out our social media processes with Sprout’s help.
What do you dislike about the product?
The asset library feature turned out not to be as robust as we were hoping and proved to be a labeling nightmare, but we just keep a dedicated asset folder on our internal server now.
What problems is the product solving and how is that benefiting you?
More than anything, we care about it as an excellent scheduler. We have made occasional use of the listening tools and reports—and always find something useful—but it does the basics better than anyone we’ve come across.
Robust Tool with Intuitive Usability and Custom Reporting
What do you like best about the product?
I find Sprout Social extremely usable and intuitive. I like the custom reporting and how easy it is to pull specific metrics. It's great to have a variety of workflows under one tool, which makes my job a lot easier. I need to pull different data every day for different purposes, and the tags and custom reports help me do that easily. The training I received was extremely useful and we've been able to set up Sprout to work exactly as we need it to.
What do you dislike about the product?
I don't think sentiment reporting is great on social listening. I think listening for broad topics, like brand mentions and competitive analysis, could be improved. I don't always trust the sentiment analysis.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social media scheduling, reporting, social listening, community management, and employee advocacy. It enables our social media team to handle most daily tasks in one place.
Solid. Supportive. Sprout.
What do you like best about the product?
I have used Sprout Social since 2017 when I first started working in Social Media Marketing. It's always been a solid platform that is very user-friendly. I love being able to see all the comments/messages from all the pages I manage in one feed. I also enjoy the publishing calendar and how easy it is to edit and move things around as necessary. When it comes to reporting, it's nice to be able to download a pdf and csv for my respective leaders who prefer one over the other. Whenever I have needed to reach out for assistance, a representative from Sprout has always been professional and supportive. I usually get my questions answered quickly. Sprout has a been a solid part of my daily work for several years now and I highly recommend their platform for anyone working in social media.
What do you dislike about the product?
What I dislike about Sprout Social is the plans and seat configuration. It was quite pricy to get 2 seats, but luckily, Sprout was willing to work with my nonprofit organization to make something work! Additionally, there have been feature requests I have submitted with my last few jobs, and I'm always met with the "we'll pass along to our product development team". This is a hospitable response, but as someone who works in social media and engages with customers, guests, and followers - I, too, have used a form of this response for things that will never lead anywhere. Would love to see some of the feature requests submitted in the years past be actually considered. Thanks!
What problems is the product solving and how is that benefiting you?
It's helping us monitor engagement across all of our pages, and allows us to measure our content.
Sprout Social has helped us achieve our goals
What do you like best about the product?
With the help of Sprout Social, we have been able to shorten our response time from over a week to approximately 1 day. It has also allowed us to achieve our content goals for making it simple to post across multiple networks and accounts at the same time.
What do you dislike about the product?
We've struggled some with getting automation up and running. We're hoping for some solutions soon.
What problems is the product solving and how is that benefiting you?
Sprout has helped us respond to all incoming social interactions in one place instead of managing multiple accounts in each platform, saving us time and effort. Our team has been able to proactively collaborate with each other and our agency in Sprout, which is helpful in social content creation.
Great for community management
What do you like best about the product?
I can easily categorize comments on our socials & see trends, patterns.
What do you dislike about the product?
sometimes the sentiment tags are not accurate
What problems is the product solving and how is that benefiting you?
gauging overall sentiment around products, launches, campaigns
Sprout Social Has Greatly Helped Us Grow Our Organic Social Presence
What do you like best about the product?
The reporting for all of our organic platforms. We see what works, how our engagement has changed, all in a streamlined report that is easy for the team to see. The publishing tool is also great, it's very easy to schedule the same content across all of platforms, as far in advanced as we need to.
What do you dislike about the product?
There's not much that I dislike. I wish I could invite collaborators on Facebook posts, like we can for Instagram.
What problems is the product solving and how is that benefiting you?
How time consuming it was to publish the same content across all of our 5+ platforms. It also solves the same problem but in regards to reports for our organic content.
Sprout Social User for 2 Years
What do you like best about the product?
Sprout Social has kept our team organized, and their scheduling content to our social platforms has been seamless. We use it on a regular basis, and rely heavily on it for our content to be released in a timed manner.
What do you dislike about the product?
Sometimes, scheduled content will fail to post or the social media platform becomes disconnected. We are particular about content being released at a scheduled and everything is planned in advance. We do not always have the same moment time as a team to login and re-schedule the same day/moment post.
What problems is the product solving and how is that benefiting you?
N/A
Social Management Game-changer!
What do you like best about the product?
I love having a one-stop shop for all my content scheduling and analytics. I am able to create and schedule posts for all the social media channels I manage for my company and create custom analytics reports for the leadership team. I especially love the ability to generate reports of post performance so I can repurpose posts that performed best. The AI integration is a game-changer and the platform saves me so much time!
What do you dislike about the product?
Every so often, the accounts I have linked will disconnect or posts will fail, but I have seen vast improvements over the past year.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me analyze past post performance to make repurposing content effortless. I always have the data available at my fingertips and it saves me so much time. The analytics tools help me monitor performance and generate reports for leadership in easy-to-follow steps, making polished, professional reports a breeze!
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