Sprout Social
Sprout SocialExternal reviews
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Easy Advance Scheduling and Multi-Platform Posting
What do you like best about the product?
It's helpful to be able to schedule media in advance. I like that one post can reach several platforms at once.
What do you dislike about the product?
I have not used it enough to encounter dislikes
What problems is the product solving and how is that benefiting you?
Being able to reach patrons who access different forms of social media. Targeting groups at the optimum times.
Centralizes Customer Interactions with Ease
What do you like best about the product?
I use Sprout Social to respond to customers on our social media platforms, and I really appreciate how it helps us access all customer responses in one place. I like how easy it is to use, and the ability to write internal comments and tag each other as well as use tags. It's very convenient for letting my co-workers know when I've replied to a customer, which is something I can't do with the different platform we use for Facebook DMs. The initial setup was very easy, and that's a big plus for me.
What do you dislike about the product?
Sometimes it says there are still messages that haven't been responded to and I have trouble finding those. I have to just scroll until I can find them. I also don't like how after I answer a question, it will still show up showing I replied to it, where I would prefer that it disappear.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to respond to customers on social media, and it helps by having all customer responses in one place. I like its ease of use, ability to write internal comments, and tag colleagues. It improves team coordination.
Sprout’s User-Friendly Scheduling Makes Managing Posts Effortless
What do you like best about the product?
I think how user-friendly Sprout is. When I researched other scheduling platforms, they had the same (sometimes less) features, but it was difficult to efficiently access them all! On Sprout, I can navigate through all features with ease. Only needed to reach out to the Customer Support team once and they responded quickly and were very nice and helpful.
What do you dislike about the product?
Not much. But, when I schedule the same post to three social media platforms, and need to re-schedule, I typically have to re-schedule 3 times (for each social media). One time, I was able to re-schedule once, and it moved all three to the new date! This would be a great feature to have since I have a high frequency of use with the re-scheduling tool.
What problems is the product solving and how is that benefiting you?
Sprout Social allows me to schedule posts far in advance with ease that they will be posted on time. Also, when I need to edit the caption for a post to have a different variation per social platform, the tool that lets me make these minor edits per platform is so helpful! I also really enjoy the grid planner so that I can maintain style and cohesiveness on all posts.
Effortless Social Media Management
What do you like best about the product?
I use Sprout Social to manage our social media accounts, specifically Facebook and Instagram, and I really appreciate how it allows me to access posts and messages quickly. The ability to filter and hide inappropriate content is a big help. I like that it's clean and well organized, which makes handling our social media accounts timely and efficient. Running the stats report monthly is great because it helps us keep track of responses per associate, which is very beneficial. The initial setup was very easy, and based on my experience, I would rate it a 10 on the likelihood of recommending it to a friend or colleague.
What do you dislike about the product?
Nothing comes to mind.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to quickly access and manage our social media posts, filter inappropriate content, and track responses efficiently. The clean, organized interface and monthly stats reports help us stay on top of performance.
Effortless Social Media Management with Intuitive UI
What do you like best about the product?
I like Sprout Social for its ease of use, user interface, and the tools it offers. It solves scheduling and platform management, making it easy to get around and navigate. The solutions provided for common troubleshooting needs are great, and I can schedule easily with it. The initial setup was fairly easy and quick.
What do you dislike about the product?
nothing really
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling and platform management. It offers solutions to common troubleshooting needs, is easy to navigate, and allows me to schedule easily.
Boosted Our Social Media Presence Dramatically
What do you like best about the product?
I like that Sprout Social is super user-friendly. The customer support is always there and ready to help if we run into any issues. I appreciate Sprout Social reaching out with timely responses, like when Instagram was down, they communicated the issue and advised us on how to proceed. They've been very forward in helping us out. The platform has really unique features that we hadn't tapped into yet, and it's really helped us increase our presence on Instagram and Facebook. Just this past year, we got 1,000 followers, a big jump from when I first started two years ago with just 200 followers. Sprout Social helps us find the best times to post and provides content ideas, making it easy to get creative while building our brand. The setup was a 10 out of 10 and easy, thanks to an amazing onboarding rep. I'm really excited about using Sprout Social, and I don't think we'll ever change.
What do you dislike about the product?
I don't have any issues using Sprout Social.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us post at optimal times and organize our calendar visually, increasing our social media presence and engagement. We gained 1,000 followers this past year, up from 200 when I started. It helps us get creative easily while building our brand.
Sprout Social is a great tool to have an effective social media team and presence.
What do you like best about the product?
Our team enjoys the analytics and post scheduling features.
What do you dislike about the product?
It's kind of clunky in some aspects, and I wish tagging were easier. Also it doesn't track LinkedIn features sometimes
What problems is the product solving and how is that benefiting you?
Analytics and post scheduling. We're more efficient in social media now
Effortless Scheduling and Time-Saving Reports
What do you like best about the product?
I like the features which allows me to schedule social media content. They help me save time, and the intial setup was a breeze.
What do you dislike about the product?
It's expensive!
What problems is the product solving and how is that benefiting you?
Sprout Social makes scheduling social media content easy and saves me time with its scheduling and reporting features.
Advanced Social Media Post Scheduling Made Easy
What do you like best about the product?
Advanced scheduling of posts on social media platforms.
What do you dislike about the product?
View on my computer is off. Can't see whole screen. I always use a tablet instead.
What problems is the product solving and how is that benefiting you?
Time management is helpful to schedule in advance.
Sprout Social Makes Comment Moderation and DM Replies Effortless
What do you like best about the product?
In my role, Sprout Social allows me to easily and effectively moderate social media comments and answer DMs with a very eye-pleasing user interface.
What do you dislike about the product?
Sometimes you may see error messages when hiding/deleting comments, especially when doing it on consecutive comments.
What problems is the product solving and how is that benefiting you?
Just helping me moderate social media comments and answering DMs easily.
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