Sprout Social
Sprout SocialExternal reviews
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I love Sprout Social!
What do you like best about the product?
My favorite feature of Sprout is being able to schedule out my social posts, so I can set it and forget it!
What do you dislike about the product?
I would like to see more tagging and mentioning options within Sprout to tag other businesses and creators on Instagram!
What problems is the product solving and how is that benefiting you?
Sprout is a huge time saver. I am in a department of two, so it allows me to fit more tasks into my schedule.
Streamline your Social Media and Increase Efficiency
What do you like best about the product?
It is easy to streamline all my social media in one space and increase efficiency. Its easy to implement and customer support is great. I use it every day and it has endless possiblities.
What do you dislike about the product?
Needs better reporting for boosted content.
What problems is the product solving and how is that benefiting you?
Allowing me to handle all social media in one spot rather than having to go into each platform. Also easier duplication of posts for all platforms.
Sprout makes life so easy
What do you like best about the product?
I love how quick and easy it is to schedule posts and then toggle over to look at analytics. It helps us make informed decisions about our social media posts especially what is working and what isn't.
What do you dislike about the product?
I don't love that you can't create one post to post to multiple platforms and then edit per platform within the same work area. This would be beneficial so we could add links to some and not others and reduce copy for platforms like X without having to create a whole new composition.
What problems is the product solving and how is that benefiting you?
It helps us see our analtyics in real time and make decisions day to day, week to week, and month to month. It's helped my workflow tremendously not having to navigate to all of our different platform sites.
Sprout works, and works well
What do you like best about the product?
It's no secret that there are a number of platforms that set out to do what Sprout does. Sprout is, however, the only one that seems to care about the quality of life on the platform.
The user interface is clean, uncompromised, easy to use, and if anything isn't well understood, then support is always quick to help out with something. The platform is not confusing, but intuitive, and features reporting across a wide scope of platforms whilst always being ahead of what those platforms offer regarding API integration.
Interacting with social platforms every day can be exhausting, but using Sprout on a daily basis is a pleasure. Work which would otherwise be a headache becomes effortless. Platforms are implemented and easily managed in an organised and effective manner.
The user interface is clean, uncompromised, easy to use, and if anything isn't well understood, then support is always quick to help out with something. The platform is not confusing, but intuitive, and features reporting across a wide scope of platforms whilst always being ahead of what those platforms offer regarding API integration.
Interacting with social platforms every day can be exhausting, but using Sprout on a daily basis is a pleasure. Work which would otherwise be a headache becomes effortless. Platforms are implemented and easily managed in an organised and effective manner.
What do you dislike about the product?
As great as Sprout is, it's also very expensive compared to some competitors in the market. It would be nice if features could be paid for on a modular basis as needed, rather than as one big package.
What problems is the product solving and how is that benefiting you?
Management:
We have a social media strategy which demands a certain volume of posts each day. Sprout helps us get those scheduled in across the relevant platforms and makes it easy to see a historical record of what's been posted. Not just that, but Sprout makes this easy. It even allows draft posts to be made from shared user content, for easy posting later.
Analytics:
No other platform seems to offer such comprehensive and coherent analytics across platforms, all in one place, and all easily digestible. We need to report on a variety of metrics across specific date periods, and Sprout makes this virtually automatic.
Service:
We often have customers reaching out to us across various social platforms. Sometimes it's a query for our product team, sometimes it's an order related issue, sometimes it's financial or account related, or other times it may be influencer related. Keeping track of all of these would be a nightmare, as would directing them to the correct department. Sprout makes this easy however, collecting all inquiries in one place from which we can assign individuals or departments to handle them, and track their status. This has become an essential feature for us.
We have a social media strategy which demands a certain volume of posts each day. Sprout helps us get those scheduled in across the relevant platforms and makes it easy to see a historical record of what's been posted. Not just that, but Sprout makes this easy. It even allows draft posts to be made from shared user content, for easy posting later.
Analytics:
No other platform seems to offer such comprehensive and coherent analytics across platforms, all in one place, and all easily digestible. We need to report on a variety of metrics across specific date periods, and Sprout makes this virtually automatic.
Service:
We often have customers reaching out to us across various social platforms. Sometimes it's a query for our product team, sometimes it's an order related issue, sometimes it's financial or account related, or other times it may be influencer related. Keeping track of all of these would be a nightmare, as would directing them to the correct department. Sprout makes this easy however, collecting all inquiries in one place from which we can assign individuals or departments to handle them, and track their status. This has become an essential feature for us.
Worth the Money
What do you like best about the product?
Sprout is by far one of the easiest social media tools to use. Everything is laid out in a logical place and their customer service is next level. Love that it's easy to collaborate with other team members and the process is incredibly streamlined.
What do you dislike about the product?
Sprout is more pricey than other platforms.
What problems is the product solving and how is that benefiting you?
Before Sprout, we had a tough time getting posts out the door in a timely fashion but, the collaboration and option for approvals from different team members has made the process so much easier.
Continues to Innovate to Remain Competitive
What do you like best about the product?
I love that they are releasing product features that other competitors have. I like Sprout, so it helps remove the thought of checking out another option at the time of renewal. For example, the AI generation or social options, and the ability to schedule in different time zones.
What do you dislike about the product?
You used to provide the ability for me to share a link to the calendar view externally. This really helped provide insight to my leadership team about what's scheduled and where we have gaps in the social calendar. I only pay for one seat in the platform and we have SSO, so I can't just provide my credentials to someone who wants to see the schedule.
PLEASE BRING BACK THE ABILITY TO SHARE THE MONTHLY CALENDAR VIEW SHARE LINK.
PLEASE BRING BACK THE ABILITY TO SHARE THE MONTHLY CALENDAR VIEW SHARE LINK.
What problems is the product solving and how is that benefiting you?
Social sceduling in advance, reporting with tags to see what's working or not working,
I LOVE Sprout!
What do you like best about the product?
I've been using Sprout for almost 5 years and in multiple different job roles as a freelance social media manager and consultant. It is the BEST out there for management, publishing, and reporting, in my experience!
What do you dislike about the product?
I don't have any downsides! I love Sprout and have been so impressed so far.
What problems is the product solving and how is that benefiting you?
Publishing, Comment Moderation, Reporting, and Social Listening. These tools help me inifinitely to be able to do my job better!
Great Experience with Sprout Social - Super User Friendly
What do you like best about the product?
Sprout Social is very user friendly and easy to use. I love the AI tools with alt text and the optimal posting time. The customer service is great and responds quickly and efficiently.
What do you dislike about the product?
There are so many great features on Sprout, which I love, but it is hard to know all of the features.
What problems is the product solving and how is that benefiting you?
Sprout saves a lot of time posting social media because we can schedule it and the reporting features are great and help a lot.
Your one stop stop for social media management
What do you like best about the product?
I've tried multiple platforms for social media management and Sprout Social by far is the most intuitive and includes the most helpful features and tools you would need to manage not only one but various social media channels simultaneously.
What do you dislike about the product?
This platform may be more expensive than other options depending on the size of your company/brand. But if you want to give your all to social media, this should be your preferred choice.
What problems is the product solving and how is that benefiting you?
Overall effeciency, I help manage multiple accounts and having this tool can help minimize the time/friction on a day to day basis to post.
All-in-One Social Media Management
What do you like best about the product?
Sprout Social is a one-stop shop for all of our team's social media needs. From customer care to community management to social scheduling and and social reporting, Sprout has all the tools our social media team needs to carry out our day-to-day responsibilities with ease and report key KPIs to our stakeholders. The customer support team is also extremely accessible and proactive in their reccomendations for making the most of the platform.
What do you dislike about the product?
Occassionally, we'll come across a feature that Sprout is missing (for example, collecting reporting data on IG collaborations, etc.), but 99% of the time these features on Sprout's detailed roadmaps of what's to come! They are extremely open to feedback and constantly share our ideas with their developers.
What problems is the product solving and how is that benefiting you?
Sprout brings all of our platforms into one consolidated workstream that can be accessed by many users on our team in one place. It allows us to track and report social sentiment and key metrics, schedule content, and connect customers with our customer service team quickly and efficiently.
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