Sprout Social
Sprout SocialExternal reviews
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Empowered Our Advocacy with Comprehensive Reporting
What do you like best about the product?
I appreciate Sprout Social’s comprehensive features, which include social scheduling, reporting, and an employee advocacy tool that meets diverse needs. The intuitive setup was complemented by excellent support and abundant resources. Its user-friendly reporting boosts our content reach by 20%, and the tagging capabilities help us align content with brand messaging effectively. I value how the visually simple reports provide essential insights without overwhelming data.
What do you dislike about the product?
I wish for the employee advocacy program, we would have more reporting insights than what's currently in the platform. While I can see potential reach, I would love to see how each individual post is actually performing. It's important for our team to know the actual reach we are getting, the engagement rate of employee advocacy posts, and how much more overall engagement we are receiving.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for launching an employee advocacy program, boosting reach by 20% in a month. It offers strategic content tagging, comprehensive reporting, and social scheduling, benefiting my team's engagement and content analysis.
works well - reporting is a bit faulty sometimes
What do you like best about the product?
any updates from meta is quickly adjusts, everything works really well all the time
What do you dislike about the product?
reporting has sometimes fault in it, i think the reason is that meta adjusts all the time
What problems is the product solving and how is that benefiting you?
we use it for everything social media analytic, listening and managment
Makes Managing Content a Breeze
What do you like best about the product?
Very streamlined interface making it simple to navigate between profiles. Content Calendar is very user friendly and laid out in a way that allows for easy editing and re-scheduling posts.
What do you dislike about the product?
I don't utilize the reporting much. I find it a little difficult to understand the tracking across multiple profiles. Makes it a little convoluted.
What problems is the product solving and how is that benefiting you?
We have quite a bit of content coming in from many different areas, so having a place to keep it organized and schedule content into the future has been very beneficial. We previously used Hootsuite and found that it disconnected frequently and we experienced many bugs and issues. We have had a wonderful experience using Sprout Social the past year and find it very straightforward, useful and generally free of issues.
Intuitive and Time-Saving with Robust Reporting
What do you like best about the product?
I love Sprout Social's intuitive interface, which makes it easy to use even for newcomers. The analytics are presented in an easy-to-understand way, allowing me to effectively back up our strategies with numbers. The streamlined process for making posts across various platforms saves me time.
What do you dislike about the product?
It's on the spendier side of these tools.
What problems is the product solving and how is that benefiting you?
Sprout streamlines posting across platforms, saving me time, and presents analytics clearly, enabling me to support strategies with data.
Sprout Social: Streamlined Scheduling with a Few Trade-Offs
What do you like best about the product?
Clean, intuitive dashboard that’s easy to navigate.
Strong scheduling and publishing tools for multiple platforms in one place.
Excellent reporting and analytics with customizable reports.
Social listening and monitoring features help track brand mentions and trends.
Strong scheduling and publishing tools for multiple platforms in one place.
Excellent reporting and analytics with customizable reports.
Social listening and monitoring features help track brand mentions and trends.
What do you dislike about the product?
Pricing is higher than many competitors, especially for larger teams.
Limited customization for certain reports and widgets.
Some integrations, like with niche social platforms, can be limited.
Listening and advanced analytics features are only available on higher tiers.
Limited customization for certain reports and widgets.
Some integrations, like with niche social platforms, can be limited.
Listening and advanced analytics features are only available on higher tiers.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me manage multiple client accounts in one place, schedule posts efficiently, and monitor engagement without jumping between platforms. Its reporting tools make it easy to track performance and share clear results with clients. Overall, it saves me time and keeps social content organized and consistent across channels.
One stop social shop
What do you like best about the product?
I enjoy Sprout's publishing features. It makes it much easier to stay organized and streamline the process. Link in bio is especially helpful lately with clients who have specific traffic goals.
What do you dislike about the product?
I dislike that I am not able to publish Instagram stories from Sprout. This would help immensely as each time stories are posted now, it is natively through the app.
What problems is the product solving and how is that benefiting you?
Each day I am solving capacity problems for my team and my clients. In every aspect (publishing, monitoring, reporting) I am able to speed the processes up significantly and save time to work on other things.
Recommendations to others considering the product:
I would take advantage of any education resources available and use the support chat.
Sprout Social streamlines our online operations
What do you like best about the product?
centralizes all our messages and mentions into one location
What do you dislike about the product?
cost is high for the budget of our nonprofit
What problems is the product solving and how is that benefiting you?
we gain better insights on our analytics. having all our social media mentions and messages in one location is very useful
Senior Director, Research and Insights
What do you like best about the product?
The ease of use of the analytics platform and the ease of use. Customer service is very quick and speedu.
What do you dislike about the product?
Exporting page level data and integrating it to other tools like coefficient where there aren't direct hookups.
What problems is the product solving and how is that benefiting you?
We have close to 100 channels, so it helps us better manage those.
Streamlines Customer Service with Smart Inbox
What do you like best about the product?
I love how Sprout Social helps us streamline our process, allowing our team to respond faster to customer concerns. The organized platform, especially with the Smart Inbox, makes our job easier by centralizing customer interactions in one place. This feature is a significant time-saver and has a huge impact on our team's productivity. I also appreciate the insights provided through the data and tagging features, which allow us to see trends and recurring issues in customer concerns. Furthermore, the initial setup of Sprout Social was clear, easy, and user-friendly, which added to the smooth experience of integrating it into our workflow. These features collectively make Sprout Social a top-tier choice, one I am likely to recommend highly.
What do you dislike about the product?
I dislike that the reporting dashboard in Sprout Social could be more customizable to fit our specific customer metrics. This limitation makes it challenging to tailor reports to our precise needs.
What problems is the product solving and how is that benefiting you?
I find Sprout Social streamlines our customer service, saving time and boosting team productivity. The Smart Inbox centralizes interactions, and analytics offer insights into trends and recurring issues.
Most efficient tool I have used for a while but costly
What do you like best about the product?
The ease of the platform, its easy to navigate and pretty straight forward to use. I think there are lots of helpful features on the more premium plans that I used to use a lot in my old job which I don't have access to now because of budgets
What do you dislike about the product?
Tagging companies on Facebook can be quite clunky. The cost is extortionate, even for a basic plan. I can't seem to differentiate stats on reports for FB as organic vs. paid (maybe thats a feature for a different plan). Creating and editing posts across multiple channels can be quite cumbersome, hootsuite for instance allows you to create one main post and then switch between channels to edit which is great.
What problems is the product solving and how is that benefiting you?
Scheduling mostly, and having reporting in one place.
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