I work day-to-day on SolarWinds Hybrid Cloud Observability. It covers network, server, storage, and networking.
SolarWinds Observability SaaS
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SolarWinds Observability is a good product.
What do you like best about the product?
It is a great cloud monitoring platform.
What do you dislike about the product?
SolarWinds needs to add more modules to their platform.
What problems is the product solving and how is that benefiting you?
Monitor and alert when things are not working the way they should.
Robust Observability for Traditional IT Infrastructures
What do you like best about the product?
SolarWinds Observability stands out for its comprehensive visibility into on-prem environments, making it ideal for organizations that haven’t moved to the cloud. The customizable dashboards are intuitive, and the wide array of integrations with servers, databases, and network devices helps me stay on top of performance and availability issues. It’s especially strong when it comes to infrastructure monitoring, with deep insights into metrics, logs, and traces—all in one platform
What do you dislike about the product?
The setup and configuration process can feel a bit overwhelming, especially for teams without dedicated monitoring specialists. Documentation is helpful, but some features require trial-and-error to optimize. Also, while the platform offers powerful tools, the user interface could be more streamlined to improve navigation.
What problems is the product solving and how is that benefiting you?
SolarWinds Observability helps solve the challenge of managing performance across a complex, on-prem IT environment. Before using it, I often had to juggle multiple tools to monitor servers, databases, and network devices, which made it difficult to pinpoint the root cause of issues quickly. Now, with everything centralized in one platform, I can correlate metrics, logs, and traces to get a clearer picture of what’s happening across the stack.
This has significantly reduced the time it takes to detect and resolve problems, which means less downtime and fewer disruptions for end users. The real-time alerting and customizable dashboards also help me stay proactive rather than reactive, which is a huge benefit for maintaining system health and performance.
This has significantly reduced the time it takes to detect and resolve problems, which means less downtime and fewer disruptions for end users. The real-time alerting and customizable dashboards also help me stay proactive rather than reactive, which is a huge benefit for maintaining system health and performance.
Great monitoring product!
What do you like best about the product?
SolarWinds Observability has been a game changer for our infrastructure monitoring. The most helpful aspect is the unified view it provides across metrics, logs, and traces, which makes troubleshooting and root cause analysis much faster. The customizable dashboards and real-time alerts are easy to configure and keep our teams proactive. Upsides include its scalability, ease of deployment, and clear visibility into both cloud and on-prem environments. It’s helped us reduce downtime and improve performance monitoring significantly.
What do you dislike about the product?
The user interface can feel a bit cluttered at times, especially for new users who are still learning their way around. Some of the more advanced features require a steeper learning curve or deeper customization. Integration with certain third-party tools isn't as seamless as we'd like, and pricing can get high as more features and nodes are added. Occasional delays in data sync or alerting have also been noticed during peak usage.
What problems is the product solving and how is that benefiting you?
SolarWinds Observability helps us tackle the challenge of managing complex, hybrid IT environments by consolidating monitoring for infrastructure, applications, networks, and cloud services into a single platform. Before, we had to use multiple tools, which made it harder to correlate issues across systems. Now, with unified visibility and cross-domain insights, we can identify performance bottlenecks, spot anomalies quickly, and reduce downtime. It’s improved collaboration across teams, accelerated root cause analysis, and helped us be more proactive rather than reactive in maintaining service health.
A must have tool
What do you like best about the product?
Very quick to setup and easily view useful statistics on my website. The email alerts are a very useful feature.
What do you dislike about the product?
The new interface takes a while to get used to where everything is.
What problems is the product solving and how is that benefiting you?
Down time and performance monitoring
SolarWinds Observability for Business
What do you like best about the product?
The customization ability is phenomenal. There is great compatibility between a lot of different vendors and brands, and this is updated constantly. While there is a learning curve involved in SolarWinds monitoring, once you have everything set up the way you want it, monitoring is a breeze.
What do you dislike about the product?
As I said in the other box, the learning curve for setting SolarWinds Observability up can be quite great. That would be the biggest hurdle to efficient usage.
What problems is the product solving and how is that benefiting you?
SolarWinds Observability allows us to monitor our traffic and connections, and has enough data and logging capabilities that it helps us determine where an issue is present so we can contact the right individuals to solve it.
Proactive monitoring and alerting improve efficiency across network management
What is our primary use case?
What is most valuable?
The most helpful feature is the NPM module, which provides many protocols for proactive monitoring. Additionally, it has an alerting engine where I can define thresholds and configure custom alerts, which can also be integrated with ITSM or a ticketing system to auto-create tickets. The network video monitoring and coverage area are also valuable features.
What needs improvement?
Event management features can be added as it has limited capability to ingest events from external sources.
For how long have I used the solution?
I have been working with SolarWinds Hybrid Cloud Observability for more than five years.
What was my experience with deployment of the solution?
Given that I have all the prerequisites in place, it takes a couple of days to deploy and bring up the platform.
What do I think about the stability of the solution?
There are very rare downtimes, but overall, it is very good in terms of stability.
How are customer service and support?
Customer support is good. I get an instant response and on-call support as well.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward and quick if prerequisites are met, taking only a couple of days.
What's my experience with pricing, setup cost, and licensing?
It is fairly priced compared to competitors.
Which other solutions did I evaluate?
I have experience with ScienceLogic and Micro Focus's OMI tool. SolarWinds Hybrid Cloud Observability is better in terms of design and ease of deployment.
What other advice do I have?
I would give SolarWinds Hybrid Cloud Observability an eight out of ten. It is a wonderful tool overall.
A good suite of tools for those currenlty without an SolarWinds Observabulity Self-Hosted license.
What do you like best about the product?
Dark theme out of the box saves on power and user's eyes, but more importantly the depth of detail avaialble on the behviour of applications monited via Observability will give developers insight into how they can improve their products.
What do you dislike about the product?
To get the most out of the product, and to close the gaps compared to it's more fully featured Observability Self-Hosted stablemate, you really need to have licenses for both, increasing the TCO.
What problems is the product solving and how is that benefiting you?
Primarily my businesses uses it to get deeper insight into how the applications we use are functioning.
Solarwinds Observability a great monitoring tool
What do you like best about the product?
Solarwinds Observability is a great monitoring tool that helps us to continuously and effectively monitor our infrastructure 24/7
- Very easy to use
- Implementation time is very nominal
- Very easy to use
- Implementation time is very nominal
What do you dislike about the product?
- Integration and troubleshooting could be better
- Real time geo mapping option could be improved
- IPAM solution needs more improvement
- Customer support is not up to the mark
- Real time geo mapping option could be improved
- IPAM solution needs more improvement
- Customer support is not up to the mark
What problems is the product solving and how is that benefiting you?
It is a package containing multiple products that we use regularly
It helped us to renew one product rather than multiple different items
it has more features and tools than the previous version
It helped us to renew one product rather than multiple different items
it has more features and tools than the previous version
It's conise and useful to manage server and network
What do you like best about the product?
give the error right away if anything changes
What do you dislike about the product?
Needs better UI since lots of things compress
What problems is the product solving and how is that benefiting you?
server down
Facilitate comprehensive IT management with strong community support and seamless scalability
What is our primary use case?
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT systems. It allows me to monitor different systems, servers, databases, and applications in one console, providing an all-in-one integrated control.
This product helps me understand how all systems work, identifies problems that need to be resolved, and enables fast integrated alarms for different situations.
What is most valuable?
SolarWinds Hybrid Cloud Observability offers very good community support with many documents and best cases for various situations. It is beneficial for me and my customers, such as direct providers or large seller companies, offering monitoring tools for visibility into user resources.
The product decreases costs and helps me identify segments of the network that may shut down, thus providing stability. It is easy to scale by increasing the count of observable objects, adding additional servers, and polling engines, which is crucial for enterprise-level projects.
What needs improvement?
The solution could improve in areas such as on-premises container monitoring, CICD observability, and providing additional documentation and support files in languages other than English.
For how long have I used the solution?
I have been distributing it for about one year.
What do I think about the stability of the solution?
I consider it a very stable solution.
What do I think about the scalability of the solution?
The product is very easy to scale. I can scale it by increasing the count of observable objects, adding additional servers, and polling engines, making it suitable for very large companies.
How are customer service and support?
I do not have direct experience with customer service, yet, according to my customers, the support is quick and meets service-level agreements.
How would you rate customer service and support?
Positive
How was the initial setup?
I do not have direct experience with the initial setup, however, it seems that one engineer is enough if they have knowledge about the system.
What about the implementation team?
The deployment usually requires one engineer, provided they have knowledge about the system.
What was our ROI?
It saves time by issuing alerts that notify engineers about problems or incidents. It also helps me identify segments of the network that may not be working properly.
What's my experience with pricing, setup cost, and licensing?
The pricing is mid-segment, which means it is neither cheap nor expensive compared to other products.
What other advice do I have?
I advise considering adding AI features as an additional value for the product, particularly in areas like code analysis, traffic analytics, and dashboard enhancements.
I rate my satisfaction with SolarWinds Hybrid Cloud Observability at nine out of ten.
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