SS&C Blue Prism is used for all automation cases and process automation. For example, in claims handling and pricing processes in the insurance company, we have automated the process for extracting data from multiple systems and putting this into one system.
SS&C Blue Prism Intelligent Automation
SS&C Blue PrismExternal reviews
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Has defined complex workflows and handled detailed automation scenarios efficiently
What is our primary use case?
What is most valuable?
Writing the workflow and defining the conditions is what I most appreciate about SS&C Blue Prism. We prefer SS&C Blue Prism because we can define the workflow and conditions in detail. We can write all the possible scenarios, and we can also specify what we expect the bot to do if none of the scenarios match.
What needs improvement?
It requires extensive knowledge if somebody wants to work on SS&C Blue Prism, compared to other tools. The downside is you need to be very aware of the tool. You need to know how to write the workflow and have a detailed understanding of SS&C Blue Prism. It takes more time to learn compared to other tools in the market which are more user-friendly.
For how long have I used the solution?
I have been using it for close to five years, though not on a daily basis.
What do I think about the stability of the solution?
It requires maintenance. You need to monitor the servers and all the running bots for any errors. It needs a team to handle SS&C Blue Prism automation once it has been developed.
We have a different team who handles SS&C Blue Prism operations, monitoring the daily bots to ensure they are running properly. It's not a case where you develop a use case and then don't need to look into it once deployed. Continuous monitoring is required.
What do I think about the scalability of the solution?
It is scalable from the solution perspective. Sometimes you need to upgrade your server if you have many bots, but otherwise, it maintains good scalability.
How are customer service and support?
We occasionally write emails to them if we're unable to understand some log files or error messages. Generally, we are able to handle the errors ourselves, but we contact them when necessary.
They are very responsive. We have never experienced a case where we sent a message to the support team and didn't receive a reply. They provide very detailed responses that enable us to handle any issues effectively.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup takes within a week to complete.
What about the implementation team?
Two to three persons should be sufficient for implementation.
Which other solutions did I evaluate?
We also considered UIPath. For very detailed processes with many different cases and complex requirements, I would recommend SS&C Blue Prism. However, for simpler automation processes, UIPath might be more suitable.
What other advice do I have?
This review rates SS&C Blue Prism at 8 out of 10. We use it with an on-premises deployment model through Amazon Web Services (AWS).
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Great product for RPA
What do you like best about the product?
Ease of Use; Segregating of Excpetions; Happy to build Automations
What do you dislike about the product?
Not User Friendly while orchastrating Robots.
What problems is the product solving and how is that benefiting you?
Its Solving Rule based automations and it is benefiting cuatomers worldwide
Excellent and innovative RPA solution
What do you like best about the product?
Continuously innovating the platform to keep up with Business needs and technology. Ease of implementing new processes that requires integration of multiple applications.
What do you dislike about the product?
We encountered intermittent deadlock issues with runtime resources that was difficult to troubleshoot. It doesn't happen often, but enough to be a pain.
What problems is the product solving and how is that benefiting you?
Automation of mundane tasks such as generating/sending reports to internal and external customers, attaching information to SAP, or integrating SAP outputs to other applications. This helps us to free up business hours from our buyers and planners, as well as meeting SLA and quality requirements. More importantly, this is helping us to drive digital transformation.
Examine BLUE PRISM as an automated RPA tool.
What do you like best about the product?
The finest features were the automation of monotonous tasks, the capacity to grow up even further, and the easy connection.
It also includes a ton of additional enterprise-level features.
It also includes a ton of additional enterprise-level features.
What do you dislike about the product?
I'm not sure if the hefty cost is a drawback or not, but several subjects lack resources, which makes setup challenging at first.
Everything else was useful and wonderful.
Everything else was useful and wonderful.
What problems is the product solving and how is that benefiting you?
A major hindrance to the daily timetable was the manual activities. Those were removed with the aid of Blueprisn, and our repetitive duties are now better organized.
Highly capable automation tool with lots of potential
What do you like best about the product?
What I like best about the Blue Prism Intelligent Automation Platform is its ease of use, and lean towards citizen development. Many alternatives on the market at convoluted, difficult to use, require a lot of hands-on interaction, and struggle to remain modern from a UX perspective. Customers are always impressed when we showcase solutions, built on the Blue Prism platform.
What do you dislike about the product?
Scheduling can sometimes be clunky and the level of feedback we receive from scheduled tasks isn't always the best. We currently do more manage and monitoring than we expected, but I'm sure this will be solved with Next Gen.
What problems is the product solving and how is that benefiting you?
It is automating mundane, time consuming processes across the busines, which are taking up valuable SME time. It's helping create an audit trail of workflows and requests. It's formed a relationship between IT and the business, which we didn't have before.
User-friendly software that boosts productivity but has some areas for improvement.
What do you like best about the product?
I love its user-friendly interface and powerful automation capabilities that boost efficiency and scalability.
What do you dislike about the product?
I find the learning curve a bit steep for new users, and some features can feel limited in customization
What problems is the product solving and how is that benefiting you?
SS&C Blue Prism solves issues related to manual data entry, process inefficiencies, and error-prone tasks. By automating these processes, it saves time, reduces errors, and allows my team to focus on strategic initiatives, ultimately improving project outcomes and productivity.
Advanced language processing, useful for global business operations, and a quick setup
What is our primary use case?
I am into GBS transformation, global business services transformation, as well as operations activation services. The work scope includes process mining projects, generative AI projects, and managing the transition of processes.
What is most valuable?
Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer. A separate OCR needs to be brought in if the language is different from English.
Blue Prism was once the most expensive and advanced, especially when working with Java applications. However, the distinctions between Blue Prism and UiPath are blurring, offering similar advantages. UiPath has features that allow it to read and break down scanned copies into readable text, which is beneficial.
What needs improvement?
Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators. Blue Prism initially had more security features, differentiating Bluetooth services from UiPath. I am not sure if this difference still exists, but it was stated to be more secure when I began working.
For how long have I used the solution?
I have been involved in using these tools for around ten years.
How are customer service and support?
I have not raised any technical queries with UiPath, yet I am aware there are many initiatives available. UiPath has a certified partner program.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used Blue Prism when I was working with Tech Mahindra Prism around 2017 and onwards. Blue Prism was notably more costly and advanced compared to UiPath at that time.
How was the initial setup?
Setting up a developer environment for UiPath did not take more than 15 to 20 minutes. It was fairly easy and compatible.
What's my experience with pricing, setup cost, and licensing?
Blue Prism is more costly compared to UiPath with regard to robotic licenses and orchestrators.
What other advice do I have?
Before implementing RPA, it is important to conduct a technology assessment to understand the systems' features and technology setup. This information is crucial to prescribing the right solution.
I'd rate the solution nine out of ten.
Perfect for beginners, but still has room to grow.
What do you like best about the product?
easy to use especially for a first time RPA developer.
What do you dislike about the product?
when doing surface automations and too many elements matched, the app freezes up for the longest time and had to be forced closed. when doing heavy testing, it's a hassle to force close the app repeatedly.
What problems is the product solving and how is that benefiting you?
A lot of repetitive tasks are able to be passed on to bots and no longer done by the business users. This frees up a lot of time to do other tasks.
Review for BLUE PRISM as a RPA tool for automation
What do you like best about the product?
The best part was the ability to scale up further, automated the repetitive work & the integration was quite manageable
Plus it has so many other enterprise grade features
Plus it has so many other enterprise grade features
What do you dislike about the product?
I'm not sure if its high cost a cons or not, but some topics don't have much resources available which make it hard to setup initially
Rest all was handy and good
Rest all was handy and good
What problems is the product solving and how is that benefiting you?
The manual tasks were really a bottleneck in the daily schedule. Blueprisn helped in eliminating those and now our repeated tasks are more organised
AV and Blue Prism
What do you like best about the product?
We have trialed the Blue Prisim intelligent automation platform as an audio video intergrator, due to covid and supply chain issues, it has allowed us to use its accounting automation to verify products on account and avaliable quanities through price to allow our sales team to piviot in any number of tie sensative situations.
What do you dislike about the product?
only issue we had in our trial was if the software would intergrate with the Q360 better to allow it to automate more of the tedious aspects of accounting through the software
What problems is the product solving and how is that benefiting you?
it allowed us to piviot in a quick and seemless way when we had product shortages throughout the covid issues
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