My main use case for JumpCloud arises from facing multiple challenges in controlling user access since 80% of our platform is Linux. I need solutions to control users and devices, and JumpCloud provides me with those solutions, making it very helpful for managing devices, users, groups, and resources.
JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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External reviews are not included in the AWS star rating for the product.
Centralized access control has unified cross‑platform security and simplified policy management
What is our primary use case?
What is most valuable?
I have been using JumpCloud for the last three years, having deployed it in my organizations for Windows, Linux, and macOS. I have the needed platform to support these three platforms, and I have more than Linux machines, so I needed directory services similar to Active Directory. Active Directory cannot support Linux machines, which is why I chose JumpCloud, and I have completely deployed JumpCloud in my organization.
The best features of JumpCloud include its support for Windows, Linux, and macOS, which is a standout feature for me. Additionally, deploying all policies through JumpCloud is straightforward, making it one of the best features for my needs.
The cross-platform support and easy policy deployment from JumpCloud have greatly assisted my team, especially since it is typically difficult to deploy services across various directory services on Linux. With JumpCloud, applying policies to my Linux agents or devices is easy, and I am happy with this capability.
When discussing additional features of JumpCloud, I can fetch inventory, check the history of machines, and capture details about the operating system, such as who is using it, its configurations, and installed software. These features are helpful for managing my inventory.
JumpCloud has positively impacted my organization by greatly enhancing my control over security, especially for Linux, Windows, and macOS devices after its implementation. I now have more secure control over my devices and organizational data.
The improvements in security after implementing JumpCloud have made my stakeholders very happy regarding my data security, as I could not secure my data before. Now, I can monitor user activities and implement policies to control resources better, which has been very useful for me.
What needs improvement?
If JumpCloud could add network-level security, such as blocking unauthorized websites, it could be very helpful for me.
I chose to give it a nine out of ten because I see the need for improved security levels in JumpCloud, including more security features. However, JumpCloud has many great features that support all operating system platforms, making it a nice tool.
For how long have I used the solution?
I have been working in my current field for 16 years.
What do I think about the stability of the solution?
JumpCloud is stable.
How are customer service and support?
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required. Communication is great, and they can also respond over email, which enhances the support experience.
Which solution did I use previously and why did I switch?
Before JumpCloud, I did not use any directory-based services. After implementing JumpCloud, it has been incredibly helpful for controlling users and resources while enhancing security, making me very happy.
What was our ROI?
I have seen a return on investment with JumpCloud, as the money saved is significant. If I had planned to deploy an entire machine on Windows, it would have been very costly. After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective. This is a major point of concern for management regarding costs and implementation, but from my technical perspective, it is very helpful.
Which other solutions did I evaluate?
Prior to choosing JumpCloud, I evaluated other options like Windows Directory Services for Windows and LDAP services for Linux. If JumpCloud were not available, those were the solutions I would have turned to. However, after implementing JumpCloud, I found it very manageable with a console that provides role-based access to users, which has been very helpful for my needs.
What other advice do I have?
My main use case for JumpCloud arises from facing multiple challenges in controlling user access since 80% of my platform is Linux. I need solutions to control users and devices, and JumpCloud provides me with those solutions, making it very helpful for managing devices, users, groups, and resources. I give this product a rating of nine out of ten.
Simple Interface with Room for Mobile Management Improvement
What do you like best about the product?
I like JumpCloud's simple interface and find it easy to use. The LDAP feature stands out as a particularly useful part of JumpCloud that I enjoy.
What do you dislike about the product?
I find mobile device management challenging, specifically when it comes to forcing OS updates.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for LDAP, SSO, and managing devices and software. It helps improve our security posture.
A highly versatile and easy to use, jack-of-all-trades platform
What do you like best about the product?
JumpCloud is a highly versatile and easy to use jack-of-all-trades platform that I use for a number of things including SSO, MDM, IAM, Cloud ADIUS Auth and more
What do you dislike about the product?
While JumpCloud plugs into a number of things, they fall behind in some key areas including easy to use reporting and analytics, Mac and Linux MDM, and JIT provisioning with vendors.
What problems is the product solving and how is that benefiting you?
Even with its quirks, we use JumpCloud to support both ourselves and a number of clients on a daily basis. It serves as our primary cloud interface for SaaS management, MDM and IAM
All-in-One Console Simplifies Identity and Device Management
What do you like best about the product?
One console for identity, device management, SSO, MFA — no need for separate tools
What do you dislike about the product?
Device management isn't as robust as Intune, Jamf, or Kandji — lacks advanced policies. Built-in reports can be shallow; often need to export or use API for detailed analytics
What problems is the product solving and how is that benefiting you?
JumpCloud consolidates what used to require 3-4 separate tools — directory, SSO, MDM, and RADIUS. For a small IT team, having everything in one place saves us significant time and reduces complexity
Outstanding Efficiency and Support, Compatible with Multiple Platforms
What do you like best about the product?
I like that JumpCloud has a very simple use and is very efficient in resource usage on both Windows and Linux machines. Additionally, their support staff has helped us a lot and they respond effectively when tickets or support cases are generated. This makes the process more manageable and efficient.
What do you dislike about the product?
It has been observed on some occasions consumption with some versions of Mac OS, which is the operating system of the MacBook Pro or the IMA machines, and yet this has been addressed with the provider and, well, we have worked hand in hand to resolve it.
What problems is the product solving and how is that benefiting you?
JumpCloud helps deploy security policies regardless of the team's location. It serves as a model for authentication and management of external teams, facilitating the management of remote teams and simplifying their communication.
All-in-One IT Management Made Simple
What do you like best about the product?
What I like best about JumpCloud is that it pulls a lot of the core IT plumbing into one place things like identity, SSO/MFA, and device management, so it’s genuinely simpler to run, especially for small to mid-sized teams with remote or mixed OS environments. I value how well it works across Windows, macOS, and Linux, and that it can replace or reduce reliance on traditional on-prem directory setups without becoming a huge project.
What do you dislike about the product?
What I dislike is mostly around polish and consistency: the UI and workflows can feel a bit clunky, some features are broad but not as deep as should be and you can run into occasional agent or policy-timing quirks that take time to troubleshoot. But overall it’s a strong “do a lot in one platform” option with a few rough edges.
What problems is the product solving and how is that benefiting you?
JumpCloud is mainly solving the “too many tools, too little control” problem across identity and devices. Instead of juggling a directory, separate SSO/MFA, and different device-management approaches for Windows/macOS/Linux, it centralizes user access, authentication and endpoint policy in one place. That benefits me by tightening security (consistent MFA, least-privilege access, faster offboarding), reducing admin overhead (one console, fewer integrations to babysit), and making onboarding/offboarding much faster and more reliable.
User-Friendly Interface and Outstanding Support
What do you like best about the product?
its ease of use, the GUI is user-friendly and the support is 100% very helpful.
What do you dislike about the product?
the limitation on some new EDR software like Sangfor
What problems is the product solving and how is that benefiting you?
Our Endpoint integration thru Softwre management had some issues for deployment but they were able to help us resolve it.
Centralized Management with Easy Setup for Multiple Platforms
What do you like best about the product?
Asset management is the best part of JumpCloud as it helps me see all my organization's inventory in one place. I like that it allows me to manage identity, device, and application access all in a single console. The initial setup was really easy, making it convenient to get started.
What do you dislike about the product?
The security part is missing in the JumpCloud portfolio.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage identity, device, and application access in one single console, with great asset management to see all our organization inventory in one place.
Unified Identity and Device Management Made Easy
What do you like best about the product?
I like best about JumpCloud is how it brings identity, device, and access management into one unified platform
What do you dislike about the product?
it has a complex UI, limited troubleshooting clarity
What problems is the product solving and how is that benefiting you?
JumpCloud solves identity and device sprawl by centralizing user access, security, and device management, which simplifies IT operations and improves security for me.
Effortlessly Manage with Enhanced Integration
What do you like best about the product?
I like that JumpCloud has remote assist for users, making it easier for us compared to previous tools. It's great how we can do everything within JumpCloud now, like automating the password manager installation and requests with commands, and integrating it with our ticketing system. Everything is automated, which is super helpful. JumpCloud's ability to integrate with many apps simplifies managing access and automating access requests through automation tools. Plus, setting up JumpCloud was simple and easy, which was a nice surprise.
What do you dislike about the product?
As SSO is integrated, I am hoping to see the user access matrix or RBAC, IGA features. It would make it easier for us to do the audit.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies endpoint management, centralizes access through SSO, and integrates apps for easy management. It automates password management and integrates with our ticketing system, making processes more efficient.
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