JumpCloud
JumpCloud, Inc.External reviews
3,919 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Access Management, Perfect for Scaling
What do you like best about the product?
I like that JumpCloud scales smoothly with company growth, which is really important for us as we expand. I also appreciated the fast initial setup, which made getting started with JumpCloud hassle-free.
What do you dislike about the product?
I find mobile device support to be lacking.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for role-based access control, solving inconsistent access permission issues. It scales smoothly with company growth.
Effortless Multi-OS Management with Top-Notch Security
What do you like best about the product?
I find JumpCloud's strong MFA option really valuable because it balances security and user convenience. I also appreciate how easy it was to set up JumpCloud.
What do you dislike about the product?
Device management limitations
What problems is the product solving and how is that benefiting you?
I use JumpCloud for cross-platform device management, handling Windows and Mac OS under a single policy framework. It balances security with user convenience through a strong MFA option.
Effective Zero Trust with Smooth Setup
What do you like best about the product?
I use JumpCloud for passwordless login adoption using MFA and device trust to reduce password dependency, which helps with password-related security breaches. I like the built-in zero trust approach because it doesn't require complex network configuration. The initial setup of JumpCloud for my team was smooth.
What do you dislike about the product?
Policy management visibility. It's not always easy to see how multiple policies overlap.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for passwordless login adoption with MFA and device trust to reduce password dependency and prevent password-related security breaches.
Streamlined Onboarding with Minor Reporting Limitations
What do you like best about the product?
I like that JumpCloud provides zero trust access control by enforcing identity-based authentication instead of network-based trust. The cloud-native directory removes the headache of maintaining on-premises Active Directory. The automation of account creation and app access helps to cut down on manual user onboarding delays. This gives me instant onboarding confidence and was very fast to set up.
What do you dislike about the product?
I find the limited native reporting depth in JumpCloud to be lacking.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for zero trust access control and automating user onboarding, solving manual delays. Its cloud-native directory eliminates the need for maintaining on-prem active directories.
Streamlined IT Management with Cost Savings
What do you like best about the product?
I appreciate that JumpCloud makes managing user access and provisioning much easier, especially when dealing with over 500 users and 150 applications. The SSO integration is a significant time-saver, and the custom reporting feature simplifies report generation for us. Integrating multiple Active Directories into JumpCloud has made our work more efficient. I also like that we can manage everything on one platform, cutting costs by not needing additional remote apps or password management tools. The initial setup was straightforward, thanks to user-friendly documentation and a supportive team. The user interface being user-friendly adds to the overall ease of use.
What do you dislike about the product?
Maybe on password manager, would JumpCloud have a cloud version? The installing is a bit challenging as we have endpoint baseline which prevents users from installing apps. Need to run another installing command. And sometimes the items are not synced. We need to edit and re-sync.
What problems is the product solving and how is that benefiting you?
JumpCloud simplifies user access de/provisioning for over 500 users across 150 applications with SSO integration. It integrates features like remote assist and password management, reducing costs on separate tools. Custom reporting and managing multiple Active Directories make operations more efficient.
Seamless User Management with Cross-Platform Support
What do you like best about the product?
I appreciate JumpCloud for its true cross-platform support, which is really important for managing users across different systems and cloud apps. The ability to handle user identities by centralizing all user accounts is something that stands out for me, making it easier to manage devices and systems from one console.
What do you dislike about the product?
Initial setup complexity.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes user accounts across devices, systems, and cloud apps, managing them from one console.
Effortless Cross-Platform Management
What do you like best about the product?
JumpCloud makes it easy for a small team like ours to manage Windows, macOS, and Linux from one place. The agent is lightweight and reliable, and even when a device can’t use full MDM, we still get good inventory and can enforce basics like encryption, firewall, and screen lock. Patching is straightforward too, we push updates to a small “vanguard” group first, then roll out broadly. Overall, it does a lot and keeps our fleet in a healthy, compliant state without a ton of overhead. Big shoutout to their support, fast, knowledgeable, and genuinely helpful. And the AI chat in the console, which speeds up troubleshooting and “how do I…?” tasks more than I expected.
What do you dislike about the product?
JumpCloud’s conditional policies only applies to JumpCloud-managed accounts, which limits what we can do in mixed environments or where identities are primarily in Google Workspace.
What problems is the product solving and how is that benefiting you?
Before JumpCloud, we had three separate ways to manage Windows, macOS, and Linux, lots of manual patching, inconsistent security baselines, and an inventory that was never quite right, making onboarding/offboarding slow and audits painful. We also spent too much time hand-holding devices for basic fixes and chasing evidence for compliance.
JumpCloud gives us one place to enroll devices fast, enforce the same core controls everywhere (encryption, firewall, screen lock), and keep OS/browsers updated on a simple vanguard → general rollout. The agent (plus MDM where supported) provides accurate hardware/software inventory, so audits are straightforward. Result: stronger security, faster onboarding/offboarding, fewer tickets, and clean compliance evidence.
JumpCloud gives us one place to enroll devices fast, enforce the same core controls everywhere (encryption, firewall, screen lock), and keep OS/browsers updated on a simple vanguard → general rollout. The agent (plus MDM where supported) provides accurate hardware/software inventory, so audits are straightforward. Result: stronger security, faster onboarding/offboarding, fewer tickets, and clean compliance evidence.
Streamlined Access Management, Needs Multi-Command Improvement
What do you like best about the product?
I use JumpCloud for Active Directory, Access Management, Endpoint management, and as a Password manager. It's a source of truth for our AD and helps centralize access de/provisioning. We manage user endpoints, including tasks like patching management and setting policies to access JumpCloud only from specific countries and company devices. The Password manager feature helps us manage user credentials efficiently. I appreciate its capability to eliminate the need for separate remote assist tools, as we now use JumpCloud exclusively for this purpose. All the mentioned features of JumpCloud are crucial to us. Managing endpoint and access management through JumpCloud helps us a lot by reducing manual work. Integrating JumpCloud with HR tools makes user access de/provisioning seamless. Additionally, the initial setup was easy, thanks to the documentation provided and support chat.
What do you dislike about the product?
On the command part, I think it needs improvement to run multiple commands on multiple devices. We're expecting to be able to run more than one command on multiple devices, like installing a password manager or other apps through a command, and have it run on multiple devices as well.
What problems is the product solving and how is that benefiting you?
JumpCloud is our AD source of truth, centralizes access provisioning, manages endpoints with policies, aids password management, and eliminates the need for separate remote assist tools. Integration with HR tools makes user access seamlessly manageable and reduces manual work.
Secure and User-Friendly with Effortless Setup
What do you like best about the product?
I use JumpCloud for MDM/device management and as an authentication portal. I like that it helps keep employee devices secure and consolidates access to some third-party services for internal use. It stays out of the way of users, letting them do work while providing helpful insights and keeping the company secure. The initial setup was very easy.
What do you dislike about the product?
Nothing in particular.
What problems is the product solving and how is that benefiting you?
JumpCloud keeps employee devices secure, consolidates access to third-party services, and provides helpful insights. It stays out of users' way, allowing them to work freely while maintaining company security.
Identity and Device Management Made Easy, but Reports Can Improve
What do you like best about the product?
I believe that JumpCloud works well in solving my problems related to identity management and device control. Additionally, I appreciate the ability to create and execute commands remotely, as well as the identity management and policy enforcement aspects. The initial setup is extremely easy, requiring a basic level of technical expertise.
What do you dislike about the product?
I encounter many limitations when it comes to the issue of reports. I cannot clearly visualize reports related to the application. Reports on machines with disk encryption and machines assigned to many users are difficult to understand, and I cannot extract clear information, such as which user is actually using the machine.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for identity and device management, especially without a domain controller. JumpCloud helps in executing commands remotely and applying policies, which solves my problems.
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