JumpCloud
JumpCloud, Inc.External reviews
3,919 reviews
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Exceptional Device and Patch Management
What do you like best about the product?
Device Management and Patch Management with SSO
What do you dislike about the product?
Data Centre Not in India which is concerning for compliance
What problems is the product solving and how is that benefiting you?
Managing users multi OS devices based in multi location.Our It management cost reducing and also new compliance mandate is fulfilling.
One password helps me manage everything and helps me sleep slightly better I guess
What do you like best about the product?
JumpCloud has worked well as it creates a single portal with all the applications; I do not have to remember forty different usernames/passwords. JumpCloud works across both the MacBook laptops and the tower PCs – both of which normally hate each other – that was a nice surprise. The majority of the time the JumpCloud Agent simply runs in the background and I never get complaints from the sales staff. It’s good enough that it hasn’t ruined my day yet.
What do you dislike about the product?
JumpCloud pricing tiers confuse me as much as anything else I’ve ever had to deal with as why do I need a doctorate in order to figure out what I’m being billed? Sometimes the push notifications for the 2-factor authentication (2FA) just hang there in space and I’m sitting here looking at my phone like a complete moron. It tends to happen when the wifi drops. Also the admin console kicks you out WAY TOO FAST. I take a 2 second break to yell at a printer and BINGO – I’m kicked out.
What problems is the product solving and how is that benefiting you?
The main thing it does is prevent the end users from setting “Password123” as their login for EVERYTHING. Also I thought linking it to the HR software was going to be a nightmare but however it actually pulled the names in without any errors. It also allows me to keep the lights on and the access controls in place so I can focus on actual problems/issues.
Effortless Cross-Platform Management with Jumpcloud
What do you like best about the product?
I most prefer how Jumpcloud manages other OS like Mac, Linux. It's seem easier for me to operate IT tasks
What do you dislike about the product?
last time i cannot find device with some contain characters but now can so no more from me
What problems is the product solving and how is that benefiting you?
for now Jumpcloud provided Silent remote assist that helps me a lot in my support and remote laptops to regional countries
Comprehensive IT Management with Stellar Support
What do you like best about the product?
I appreciate how broad and versatile JumpCloud is, as it offers a comprehensive suite of features including MDM, password management, patch management, software management, and SaaS management. The platform functions as a one-stop shop for my IT infrastructure needs, making it possible to consolidate various functionalities without having to purchase multiple different products. This integration supports a seamless IT backbone and automates tasks like on and offboarding, greatly enhancing efficiency when departmental changes require different access levels. I love that JumpCloud includes asset management, which I am planning to implement soon. The ease of setup for many features that do not require coding or technical knowledge is particularly beneficial, and I value the dependable support for more technical tasks such as application integration or script deployment. The onboarding and setup process was also streamlined thanks to support from JumpCloud's success manager, who helped plan and facilitate the implementation process. Lastly, JumpCloud eliminated the need for additional licenses by including functionalities like a password manager, offering cost savings and simplicity.
What do you dislike about the product?
I find that some features in JumpCloud are not fully fleshed out and could use improvement. Specifically, the software catalog could be enhanced. Currently, it is limited in terms of the number of apps it includes, and there isn't an easy way for me, as an administrator, to add apps that my organization uses and would like to see in the catalog.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to streamline IT infrastructure, automating onboarding and department transitions, eliminating the need for multiple products, and reducing costs while maintaining flexibility with broad capabilities.
Powerful Flexibility and Seamless Cross-Platform Compatibility
What do you like best about the product?
The flexibility and compatibility with windows and mac is powerful
What do you dislike about the product?
Sometime running command taking long time
What problems is the product solving and how is that benefiting you?
Helping controlling multi platform is really helpfull
All-in-One MDM and Identity Management Platform
What do you like best about the product?
JumpCloud is a good platform for managing MDM and identity all in one place
What do you dislike about the product?
Nothing as of yet, only if they can bring EDR solution as well that would complete the stack.
What problems is the product solving and how is that benefiting you?
Access management and shadow IT
Effortless User and Device Management with Powerful Automation
What do you like best about the product?
JumpCloud is easy to understand and navigate, with a clean and intuitive UI. I also really like how responsive and helpful the support team is—they respond quickly and provide clear, effective assistance.
What do you dislike about the product?
**Software Management could be improved, especially for macOS. The app catalog currently requires using bash scripts for more advanced options, such as enabling automatic app relaunch after an update. It would be helpful to have this as a built-in option instead of relying on scripts.
Additionally, Directory Insights could be enhanced by improving software-related events. Currently, software updates (including driver updates) are detected as software add or remove events. Having a dedicated “software update/change” event would make tracking and auditing much clearer.**
Additionally, Directory Insights could be enhanced by improving software-related events. Currently, software updates (including driver updates) are detected as software add or remove events. Having a dedicated “software update/change” event would make tracking and auditing much clearer.**
What problems is the product solving and how is that benefiting you?
JumpCloud helps address challenges in enforcing consistent security baselines and centralized device management across multiple OS platforms. It allows us to automate endpoint configurations, enforce MDM policies, and maintain compliance through posture checks and device groups. The integration with our firewall posture validation also supports our zero-trust approach. Overall, JumpCloud reduces manual effort in managing user access, policy enforcement, and software compliance — making our endpoint environment more secure and efficient to operate.
Ensures Compliance with Top Security Standards
What do you like best about the product?
JumpCloud and its features helped us be compliant with best security standards. This is what I liked about JumpCloud.
What do you dislike about the product?
As of now, we are not disliking anything about JumpCloud.
What problems is the product solving and how is that benefiting you?
Initially, our organization employees were able to login company accounts anywhere, JumpCloud has helped us implement controls to avoid these cases and be compliant with best security standards.
Centralized Management Shines, But Password Sync Issues Need Improvement
What do you like best about the product?
I appreciate the ability to centrally manage both devices and users, as well as organize devices into groups and utilize the MDM tool. The command options are my favorite feature.
What do you dislike about the product?
Sometimes, even when devices are connected to WiFi, they still appear as offline. Additionally, there are occasions when devices and JumpCloud passwords do not sync correctly. As an IT professional, I often encounter issues with JumpCloud password locks on devices.
What problems is the product solving and how is that benefiting you?
MDM and security compliance are essential for effective device management. Ensuring that all devices are properly managed helps maintain security standards and compliance across the organization.
Centralized User Management Made Easy, But Needs More SSO Integrations
What do you like best about the product?
I like that JumpCloud makes managing users and devices simple and secure from one central platform.
What do you dislike about the product?
I wish it had more integrations, especially for SSO with a wider range of apps and services.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes user management, device control, and authentication, which saves time, improves security, and simplifies IT operations.
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