JumpCloud
JumpCloud, Inc.External reviews
3,758 reviews
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External reviews are not included in the AWS star rating for the product.
Easy and support is always available
What do you like best about the product?
Support is always available to help, and UI design is simple and in line with "apple."
Has all the standard RMM capabilities.
Has all the standard RMM capabilities.
What do you dislike about the product?
Random issues that need manual intervention, such as FDE conflicts or random policy application errors
What problems is the product solving and how is that benefiting you?
AD for Mac Mainly
Managing your DataProjects has never been easier. JumpCloud has you covered!
What do you like best about the product?
At this moment, I use Jumpcloud to manage my current machines and some client machines. It includes a Windows, Mac and Linux machine, which integrates very well with Jumpcloud.
Running commands from one location and managing software is a breeze. Current clients are also included in Jumpcloud, which makes their workflow and security easier.
Especially the Linux machine needs a lot of maintenance, which is something I do for the user, as they are not as tech-savvy.
Also, the SSO features help to secure the machines a lot better, as they contain important client data. (Administration and finances).
Running commands from one location and managing software is a breeze. Current clients are also included in Jumpcloud, which makes their workflow and security easier.
Especially the Linux machine needs a lot of maintenance, which is something I do for the user, as they are not as tech-savvy.
Also, the SSO features help to secure the machines a lot better, as they contain important client data. (Administration and finances).
What do you dislike about the product?
At this moment, Jumpcloud works for my current needs. I have not found any missing features, so there is not that much to dislike.
Maybe the mobile app could add some more features for administrators.
Maybe the mobile app could add some more features for administrators.
What problems is the product solving and how is that benefiting you?
With Jumpcloud, I can help my clients to manage their computers. They have a safer experience in general, and I can help them with their secure login while doing basic maintenance on their machines. Especially the Linux machine needs a lot of extra work, which the current user is not always able to do, so Jumpcloud helps them to keep it running perfectly.
Great and comfortable
What do you like best about the product?
The GUI is easy to use and very interactive, easy to find what you need.
What do you dislike about the product?
When choosing a device or user and doing a change, after saving it close the user\device. and then you need to search for it again
What problems is the product solving and how is that benefiting you?
Full control of my IT environment, manage users and permissions.
Great experience for 1,000 + users from a TI perspective.
What do you like best about the product?
It was. abreeze to setup since it connects greatly to other cloud services, the requirements needed by our department were small. Amazing customer service
What do you dislike about the product?
I think it's a kind of new startup so some native integrations might be missing, some connections.
What problems is the product solving and how is that benefiting you?
It is great for IAM, and also creating a device policy in a fast and non expensive way. having. alot of users who use personal or company devices, must be addressed fast since the beginning and jumpcloud was a good solution.
It just works. Very easy to start with it.
What do you like best about the product?
It's a universal tool. Works well with Mac, Linux and windows devices. iOS is also supported.
What do you dislike about the product?
Pricing model. It can be expensive for small companies. No self-hosting options.
What problems is the product solving and how is that benefiting you?
It's a replacement for Microsoft AD, LDAP and in some cases OKTA.
Good encryption and host management product
What do you like best about the product?
Easy interface, provides encryption policy for the bitlocker.
Easy to define policy and manage hosts with a single console.
Light weight agent which doesn't impact user workings.
Easy to define policy and manage hosts with a single console.
Light weight agent which doesn't impact user workings.
What do you dislike about the product?
In windows only c drive can be encrypted. If you have any other drives, it will not be encrypted.
Also, some integration with other tools doesn't work properly.
Also, some integration with other tools doesn't work properly.
What problems is the product solving and how is that benefiting you?
Encryption the drives,
Host management,
Host policy,
Posture management which helps organisation to be in compliance with the current regulations.
Also using it to have PAM in place.
Host management,
Host policy,
Posture management which helps organisation to be in compliance with the current regulations.
Also using it to have PAM in place.
Highly capable management platform for system access and policy enforcement.
What do you like best about the product?
It's been great to use for nondomain joined computers that we need to manage. It makes a workgroup setup to be centrally managed with policy enforcement. It's easy to setup the sync with the users and their Google Workspace or M365 accounts making the user experience more seamless. It is easy to setup and install on a computer using your RMM tool of choice. We use it every day internally and for selected customers.
What do you dislike about the product?
Using a service such as JumpCloud can also be a single point of failure. They have not had many problems, but no company is fault free. There have been a couple of times when users could not authenticate because of trouble on the JC side. The issues were usually fixed within a reasonable time, or we could work around the issue by temporarily disabling it. All in all, it using JC has been a positive experience.
What problems is the product solving and how is that benefiting you?
Ease of controlling access to resources and onboarding/offboarding new employees. It makes us more efficient at supporting our customers, which they appreciate.
It’s a good solution for cloud based Active Directory
What do you like best about the product?
Cloud Active Directory solution. I think it's a great product and really helps to replace an on premises server that would need to be used for Active Directory and other resources
What do you dislike about the product?
No security module. I would like a solution that would show security threats and vulnerabilities in real time, out of date applications, applications reaching end of life, etc
What problems is the product solving and how is that benefiting you?
Account creation and management
Came as highly recommended on Reddit groups and it does not disappoint
What do you like best about the product?
The Knowledge base and support from the Jumpcloud community is fantastic. I would also highly recommend the "Best Practices" tutorial that I was pointed to as It was of great help - https://community.jumpcloud.com/t5/community-scripts/starting-with-jumpcloud-with-organizational-best-practices/td-p/836
What do you dislike about the product?
Not much to complain about except for recommending some features that could be included such as a License/Contract management module for setting up alerts for license renewals and storing of such information
What problems is the product solving and how is that benefiting you?
We required a new identity provider and Cloud radius solution which Jumpcloud is fulfilling. Areas such as MDM is proving to be a nice bonus for us as we need to manage a few Windows workstations
Great SSO with lots of added capability
What do you like best about the product?
A very friendly UI, along with a powerful service. It's incredibly easy to manage our users' credentials through jumpcloud, along with immediate control of their devices.
What do you dislike about the product?
I do wish the remote support didn't require so much work on the end user's side. They're often required to give authorization several times to allow any control, especially on Macbooks.
I also wish some security solutions for protecting devices were built in. You get the basics like "Lock Laptop, Remotely Erase" and stuff like that, but it would be nice to have antivirus's partner with them to protect devices that have the jumpcloud agent installed. With that partnership, it would also be great to have the ability as an admin to make mandatory scans and schedules.
I also wish some security solutions for protecting devices were built in. You get the basics like "Lock Laptop, Remotely Erase" and stuff like that, but it would be nice to have antivirus's partner with them to protect devices that have the jumpcloud agent installed. With that partnership, it would also be great to have the ability as an admin to make mandatory scans and schedules.
What problems is the product solving and how is that benefiting you?
Before jumpcloud, our device management was a mess. Not only were we having a very hard time keeping track of who was using each device, but we've also had devices that didn't have admin accounts on them as they were sometimes created in haste. It helped to know that we could always assign ourselves as admin users in any computer with a working wifi connection and jumpcloud agent.
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