JumpCloud
JumpCloud, Inc.External reviews
3,758 reviews
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SaaS amazing
What do you like best about the product?
Manager users in association with google workspaces, MFA authentication and remote access.
What do you dislike about the product?
Absence of a Linux software manager, need implement this feature
What problems is the product solving and how is that benefiting you?
Managing remote users from all over the country.
Easy to Use and Manage
What do you like best about the product?
I like how they have multiple different features suchs as MFA for VPN connections, and setting up radius authentication for wifi login. The portal is also very user friendly.
What do you dislike about the product?
Under the insights tab on Directory, that view should be a little more easier to filter users and have more detailed explainations on where they fail on the authentication and why.
What problems is the product solving and how is that benefiting you?
The fact that we are able to use a universal SSID with Jumpcloud to have all uesrs connect to one SSID, but based on their user groups they are routed to their corresponding vlans.
Effective, low-cost solution for a multitude of options for system configuration & management.
What do you like best about the product?
Password management for users that have a local machine account, but are not joined to a domain. When a user forgets a password there is no need to physically meet with that user to login as a local admin and rest their password; it can all be done remotely.
What do you dislike about the product?
SSO integration was a bit "clunky" at first and took some time to integrate.
What problems is the product solving and how is that benefiting you?
System configuration settings for security compliance, update management, and non-domain user credential management.
JumpCloud, best friendly alternative to Okta
What do you like best about the product?
It was a breeze to setup, handles most of my SSO software and easy for our team to use.
What do you dislike about the product?
The setup, although easy, not that easy for a non tech person. Other than that, it was quite easy and fast to integrate to other platforms we use the most.
What problems is the product solving and how is that benefiting you?
I wanted a platform where all users could login from day one to all software needed to do their work and per profile. Designers should have access to all tools, researchers, and developers, JumpCloud made this easy, before, onboarding took SO long for each person.
Active Directory Replacement
What do you like best about the product?
Ease of use and cost. The best upside is the cloud based platform that can be easily accessed by our systems globally.
What do you dislike about the product?
In our scenario, we have not found any downsides.
What problems is the product solving and how is that benefiting you?
We have traditionally been an Active Directory customer; however, how our platform is constructed has caused many headaches with support and architecture. Since we are usually 95% Linux based, the requirement for AD is removed by using JC.
LDAP without AD via JumpCloud
What do you like best about the product?
Jumpcloud allows you to manage business user accounts on Mac machines using Microsoft AD/Azure. It is stable and fast, essential when managing numerous user accounts. It allows for Single Sign On, across multiple applications, using Multi-Factor Authentication. It provides Administrators with the security to wipe machines remotely or lock an account. It also allows Administrators to push user accounts to multiple computers. It permits centralised policies, including Disk Vault encryption, and will enable you to run (configuration) scripts remotely.
What do you dislike about the product?
Jumpcloud can be complex to configure, and it's possible to wipe a user account unintentionally if not careful. Also, it can be confusing for end users when changing their passwords, as they may change their passwords in Office.com (formerly Office365), but it can take a few moments for Jumpcloud to update. You then have to enter the new password in the Jumpcloud menu-bar client, and sometimes this doesn't work as efficiently as ideal. You then have to log out of the user account and log back in using the new password. During this process, the computer must have access to the internet. Otherwise, you can get caught in a situation where you are locked out of the computer.
What problems is the product solving and how is that benefiting you?
Jumpcloud allows businesses to work with Mac and Linux machines in scenarios where they need the centralized management of Microsoft AD/Azure. This is no small feat, as it permits many possibilities for working.
Easy to use for a non-technical IT person
What do you like best about the product?
I have used one other MDM provider and found it very complex and difficult to navigate. JumpCloud makes it fairly easy to find what I need and be able to focus on the features that are important to me.
What do you dislike about the product?
There are some features that we will never use and it might be nice if we could have a portal that hides things we don't want. As a general admin person at a startup, IT is only part of my job and so I need to be able to pare down the technical stuff that doesn't apply to me or my use case.
What problems is the product solving and how is that benefiting you?
Our use case is managing a small number of Linux laptops that our other MDM provider will not supervise. JumpCloud allows us to simple deploy the MDM, and then when the employee is no longer with the company or if the laptop is lost, we can lock it down and wipe it to protect our data. That's all we need and JumpCloud does it well.
Great product with a good track record of adding features
What do you like best about the product?
Admin portal is intuitive and easy to use, device reporting is very helpful. New features come out all the time
What do you dislike about the product?
Pricing isn't as transparent as I'd prefer, some features end up being more hassle than helpful.
What problems is the product solving and how is that benefiting you?
Jumpcloud is lightweight and simple to implement, saving me time and money. It's flexibility allows me to move quickly for onboarding and offboarding employees and computers
Pricy, But Worth The Cost
What do you like best about the product?
Jumpcloud's wide range of authentication methods supported is by far its strength. Having all of our internal users and their permissions in one place is incredibly useful, and the per-method output allows us to control who has access to what.
What do you dislike about the product?
The price is quite high for small businesses, though this can be overlooked due to the unparalleled feature set. The UI also leaves a bit to be desired at times, but it is not the worst.
What problems is the product solving and how is that benefiting you?
Jumpcloud allows us to better control and manage access to our different systems, pipelines, and software. The increased security and peace of mind that one login could be used everywhere is a huge benefit.
Pretty Solid Alternative to Microsoft/Jamf/Intune Deployment
What do you like best about the product?
I liked that we didn't have to have multiple different vendors to do everything we needed to do for IAM, PAM, device management, policy management, software management, OS/patch management, SSO integrations, etc... JumpCloud was a one stop shop.
What do you dislike about the product?
I had a few minor issues early on, and support wasn't always helpful or prompt in some situations. I don't want to throw them under the bus, but I sometimes found myself repeating myself repeatedly when working with support.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the lack of multiple essential IT management tools. It allows us to streamline the rollout of many different IT functions without doing all the heavy lifting required by a Microsoft/Jamf/Intune environment.
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