JumpCloud
JumpCloud, Inc.External reviews
3,758 reviews
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External reviews are not included in the AWS star rating for the product.
Great Service and Product
What do you like best about the product?
Great product offering. Also, I had some custom setup issues and custom licensing requirements and they worked quickly to get me setup with custom pricing specific to my needs.
What do you dislike about the product?
Nothing to date. I do hope they add RADIUS metrics to their product offering and insight dashboard as it would be helpful to my application. I've put in a request with their product team.
What problems is the product solving and how is that benefiting you?
Multi-tenancy WiFi. I have 3 WiFi networks that i charge people to use. I issue them a unique username and password and use the cloud RADIUS to allow them access to multiple networks.
Great free for life option
What do you like best about the product?
Great UI, Easy to use and it's free for less than 10 users/devices. This has made it the perfect platform for our Sales Engineering team when needing to demo/test SAML-based SSO. Add on top of this the quick, friendly support and you've got a mighty fine product.
What do you dislike about the product?
I've only run into two snags so far:
1. They sent me a $10k+ bill erroneously once. This sunk my stomach and took about a week to straighten out. It's not happened since and they've worked with me to ensure that I never get a real bill as a surprise for overage of users by accident.
2. In the past they've not had support for SCIM. I'm not sure where they currently sit as the docs are a bit muddy.
1. They sent me a $10k+ bill erroneously once. This sunk my stomach and took about a week to straighten out. It's not happened since and they've worked with me to ensure that I never get a real bill as a surprise for overage of users by accident.
2. In the past they've not had support for SCIM. I'm not sure where they currently sit as the docs are a bit muddy.
What problems is the product solving and how is that benefiting you?
We use JumpCloud to demo and troubleshoot SAML-based SSO for our Software. We're a Sales Engineering team and needed something quick and easy to spin up, was free and supported SAML 2.0. This has been the perfect fit.
Jumpcloud - Easy and plenty of features for most
What do you like best about the product?
Simplicity of setting up the customer/client.
What do you dislike about the product?
Wish it had more mac management features, better integrated with windows counterparts.
What problems is the product solving and how is that benefiting you?
Managing wfh computers, not all of which were company owned. and keeping them secure in order to stay productive during shelter-in-place orders.
Support Was Incredibly Prompt and Helpful In Resolving Issues
What do you like best about the product?
JumpCloud has excellent support. I was using JumpCloud's LDAP as a service and encountered an issue early on where I suddenly could not view my tenants. Normally, this would be a negative thing, but Support quickly diagnosed the issue as being on their end, and escalated my ticket, at 2 AM Eastern. Knowing it was out of my control and assuming that our services would just start working again when it was resolved, I went to bed and woke up to an email from my support tech. The email had been sent one hour later and informed me the issue should be resolved and to please try again. It worked flawlessly from then on, and I only stopped using it because the business I was integrating it into announced it was closing. Will definitely use JumpCloud again next time I need SSO.
What do you dislike about the product?
I found the JumpCloud interface confusing at times. Accessing a Tennant locked me into viewing only that tenant's data and enabled services, which became an issue as I was trying to activate certain services on that tenant and could find no way to do that from the Master Administrator interface. I would love to see more in-depth instructional videos on their YouTube, as these seem like common things to need to do. Still, considering the responsiveness of support, if the project had not shut down I'm sure I would have been able to learn the interface fairly quickly.
What problems is the product solving and how is that benefiting you?
I was using JumpCloud LDAP for a Company's many IT devices and providing staff permissions and access to several intranet websites via single-sign-on. I very much appreciated the 10 free users, as this made it possible to configure the environment fully at a micro-scale for no cost, before onboarding our entire team. While I could have provided LDAP and SSO from on-premise infrastructure, JumpCloud provided an entry point into this ecosystem that was relatively new to me and also the security and stability of knowing that our business-necessary services would remain accessible in case of an on-premise server error.
Help with seamless login to many applications
What do you like best about the product?
It is a toss-up between the multiple integrations they have into products we use and the seamless functionality to auto-provision users to these integrated apps.
What do you dislike about the product?
We have one application where the auto-provisioning has not worked successfully. Through many attempts with support at both ends, we still have not been able to get it resolved.
What problems is the product solving and how is that benefiting you?
Seamless login to integrated applications and user management/provisioning.
Easy to get started!
What do you like best about the product?
Everything is under one roof, there is no going between systems.
What do you dislike about the product?
It just takes a little getting used to coming from Rippling.
What problems is the product solving and how is that benefiting you?
Connecting managers to the company and managers to their teams
JC Review
What do you like best about the product?
It's like Plug and play it is easy to access anywhere and able to integrate our applications.
I think this product will play a good role IT Market.
Overall I can say it is simple and secure.
I think this product will play a good role IT Market.
Overall I can say it is simple and secure.
What do you dislike about the product?
I saw a few issues while using JC like Brower compatibility, not sure it happens to me or for all.
As per my experience, i didn't see any downside from the JC.
As per my experience, i didn't see any downside from the JC.
What problems is the product solving and how is that benefiting you?
As it is a Cloud-based application it helped us there is no maintenance and its is easy to integrate our internal HR applications like k2 tool, Snip IT tool and till now we didnt face any sync issues with o365
Initially i wanted to test it out then I ended up using it
What do you like best about the product?
Initially, i wanted to test it out then I ended up using it in my Condo to run a wifi network with a captive portal for community members and guests visiting.
What do you dislike about the product?
Was a little complicated setting up but the tech support walked me through it and it made sense the steps I needed to take and how I'd missed applying changes.
What problems is the product solving and how is that benefiting you?
Not having to set a password on an open wifi AP which has a handful of 80+yr olds connecting and forget easily. Also lets me set DNS like NextDns setting for individuals so they can each have their own web experiences that's managed.
One stop IT security solution
What do you like best about the product?
It helps us secure our IT assets as well as SSO and policy management
What do you dislike about the product?
UI layout is not very user-friendly. There are many items and sometimes information may get missed out.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving for IT security, user management and SSO across multiple products. We also add exiting LDAP.
Futuristic Directory with Good Security Features
What do you like best about the product?
USP would be -
1. Single platform or solution to manage multiple operating systems like MacOS, Windows, Linux.
2. Cloud LDAP, SSO, and Device management are awesome.
3. Offered as a SAAS solution which helps organizations to reduce a lot of pain.
1. Single platform or solution to manage multiple operating systems like MacOS, Windows, Linux.
2. Cloud LDAP, SSO, and Device management are awesome.
3. Offered as a SAAS solution which helps organizations to reduce a lot of pain.
What do you dislike about the product?
I would not say dislike, better to comment as not mature features.
1. ZTA and MDM is not mature enough.
2. For 1st-time password generated by admin users, that password should be forced to change before login by the end users.
3. Support is not very mature.
4. Patch management is not mature.
5. No Open API to integrate with HRMS systems.
1. ZTA and MDM is not mature enough.
2. For 1st-time password generated by admin users, that password should be forced to change before login by the end users.
3. Support is not very mature.
4. Patch management is not mature.
5. No Open API to integrate with HRMS systems.
What problems is the product solving and how is that benefiting you?
Helped us to manage multiple os in a single solution, IAM
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