My customer base is primarily small businesses. I define "small business" as companies with fewer than 100 employees. However, that does not mean that JumpCloud is only applicable to that specific use case. It's just how we have been using it. It is a cloud-based directory that essentially allows you to replace completely on-premise Active Directory or other LDAP directories. All our customer identities originate from JumpCloud.
JumpCloud
JumpCloud, Inc.External reviews
3,738 reviews
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Too many issues pops up here and there but at least it gets taken care of quickly
What do you like best about the product?
Helps me to access different software and applications with a click of a button.
What do you dislike about the product?
Nothing particular comes to mind but maybe the layout design could be better.
What problems is the product solving and how is that benefiting you?
It helps me to help my clients more efficiently.
Recommendations to others considering the product:
It's a great service with good customer care and neatly organized.
It saves a lot of time in user access management
What do you like best about the product?
One-stop shop for on-boarding and off-boarding users in the organization.
What do you dislike about the product?
it takes a lot of time to implement JumpCloud in organization.
What problems is the product solving and how is that benefiting you?
on-boarding and off-boarding users, access with SSO to several systems, better access control
JumpCloud has been a gamechanger for us.
What do you like best about the product?
Jumpcloud provides a one stop location for manage so many areas of security for our endpoints. Being fully remote we don't, we don't have some of the tools other organizations have on premise. JumpCloud helps us fix that problem.
What do you dislike about the product?
Right now there are not many things to dislike about JumpCloud. They are extremely receptive to feedback, and have developed multiple features based on questions and feedback that we have given.
What problems is the product solving and how is that benefiting you?
JumpCloud allows us to combine an MDM, cloud directory, Identity and Device management, and single sign on all into one platform. We have been able to solve many of our security issues with one system vs. leveraging multiple systems that become clunky with concerns of hindering each other.
Extremely helpful and useful
What do you like best about the product?
How easy it is to swap the PC assigned to the user, and also change the policies on the PC
What do you dislike about the product?
Lack of backwards password syncing. When resetting a password remotely using an AD LDAP account, it becomes a bit cumbersome and failure-prone
What problems is the product solving and how is that benefiting you?
We used it to enable our employees to work remote and login to their computer using their existing AD credentials, maintaining the user experience they already know
Great SSO Platform
What do you like best about the product?
JumpCloud is a really efficient and easy to set up directory platform. It securely connects user identities to their systems, applications, data, and networks. We love it, as do our clients.
What do you dislike about the product?
There are features that I would like, that are currently not there. However, the JumpCloud team seem to take on board suggestions, and are frequently adding to the platform.
What problems is the product solving and how is that benefiting you?
Being able to quickly add users to multiple services in an instant saves us a huge amount of time. An onboarding that previously took hours, takes a couple of minutes.
One of the best SSO provides out there.
What do you like best about the product?
I like that's really easy to authenticate with the service and makes the management of your devices really smooth.
What do you dislike about the product?
Sometimes the service gets interpreted but the JumpCloud teams get it resolved quickly.
What problems is the product solving and how is that benefiting you?
Managing new and existing devices within my organization, makes it an easy task and can really improve the quality of remote work.
Better than I expected
What do you like best about the product?
One central point to manage all users and to some extent devices.
What do you dislike about the product?
Do not like installing yet another agent on every machine, however; the value proposition in terms of features seems to make it worth while. Only thing missing for us is 2FA on LDAP but apparently that is coming.
What problems is the product solving and how is that benefiting you?
Security was inconsistent and spread across many different services and applications. Now it's centralized and makes onboarding/offboarding almost trivial. The directory insights are also extremely valuable
Up and running in minutes
What do you like best about the product?
I came into the product cold, knowing nothing about JumpCloud other than they offered a free SAML authentication service. I was up and running in less than half an hour.
What do you dislike about the product?
I have not found anything I disliked about the service so far.
What problems is the product solving and how is that benefiting you?
I had a very limited use case - I was running a proof of concept for SAML authentication, and needed a quick, easy, and free IdP. JumpCloud fulfilled all my expectations.
Its flexible modern Soultion
What do you like best about the product?
it's easy to integrate being Saas Platform. we can replace it with the legacy tool Microsoft Active directory user-friendly management system. we can also maintain compliance-related things which cames under ISMS .
What do you dislike about the product?
SSO-related things are still facing an issue I.e Amazon cloud access. we cant remove App via Tool. Tool basically using or triggering Microsoft services, what if Services get fail to restart or stopped ?
What problems is the product solving and how is that benefiting you?
group policy, application inventory, Asset inventory, Cost impact, Infrastructure issue and Authentication control. Tool is based on saas plateform hence infrasturcuture cost gets reuduce . cost reduction for infra.
Recommendations to others considering the product:
no need to rely on AD, lots of features which allow to integrate with new Technology
Time saving, effective cloud directory and single sign-on authentication, with rapid implementation
What is our primary use case?
How has it helped my organization?
JumpCloud has simplified the way we create and manage users' accounts and privileges. If there's an employee separation, I need to be able to shut down access immediately. I don't want to have to go through 12 dashboards to do it. I can go into JumpCloud and I can hit one big switch and they're done. When a user is disabled in JumpCloud, all applications and services that have been integrated with JumpCloud automatically disable the user in question. (VPN, Wi-Fi, Microsoft 365, Netsuite, Box, Salesforce, other various cloud applications, security systems, file servers, local machine logins, etc.)
What is most valuable?
As a cloud-based directory, JumpCloud allows me to integrate nearly every system I have come across that supports SAML 2.0, a technology that allows different services to integrate for user authentication and identification purposes. With JumpCloud, each user has a single username and password that works for VPN, radius authentication for WiFi, logging into Microsoft 365 (email), and their individual computers. It's extensible via hundreds of premade application integrations. We don't have to provision a new user, 12 different places with 12 different passwords. I only have to create them once and assign them privileges.
JumpCloud has made continuous, noticeable improvements in the feature set of the solution. Recent major improvements have focused on equipment inventory, mobile device management (MDM), and fleet reporting.
What needs improvement?
JumpCloud could improve its synchronization of groups with Microsoft 365. At this point, only mail-enabled security groups can be synced.
This leaves plenty of situations where I still have to create groups in Office 365 because I can't make them in JumpCloud and have them synchronize. If this was possible, I wouldn't have to go into the Office 365 dashboard for user management as much as I do.
I would like to see the continued addition of premade integrations with various cloud applications and services. There are hundreds of them in the solution currently, but there could always be more.
For how long have I used the solution?
I have been using JumpCloud for four years.
What do I think about the stability of the solution?
I have had no problems with the service in the two years I've used it, it is highly stable. I have heard that they have had some outages but they have not caused a problem with any of my environments.
What do I think about the scalability of the solution?
The scalability of JumpCloud is great. I see no reason why this solution couldn't be used easily for up to 500 users or beyond that. I'm working with companies that are fewer than 100 and I have no problem thinking that this is scalable with where my customers are going in the next several years.
How are customer service and support?
I have contacted the technical and integration teams from JumpCloud, and
both teams are top-notch. Any time that I have needed to have a general operation question answered or because something didn't seem to be working right, their technical support team has been great. Most of the time it is just a matter of confusion on my part rather than actually something not working. The integration team is the group you engage with a particular service or cloud application doesn't already have an integration written for it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
There are several services that do what JumpCloud does, but few that do it as well as them. I think that JumpCloud and Okta are easily the most mature solutions. We could see that on-premise LDAP/Active Directory was not where the future was headed, and chose JumpCloud after an extensive period of in-house testing and determining that the feature set was the most in line in our customers' needs. JumpCloud was the first and only cloud directory service we deployed. All our customers went directly from on-premise LDAP directories straight to JumpCloud.
How was the initial setup?
JumpCloud has an incredible ability to allow users to start using the service in little to no time. It's a huge selling point. You can have JumpCloud up and running in under half an hour. It will adopt existing machines and identities. You can pull them in from Office 365 or from other LDAP sources.
My first rollout of this solution was in the spring of 2020 and as anxious as I was going through the process in a production environment, it was simple. I did not have a single problem.
What about the implementation team?
I did the implementation of the solution.
There is no maintenance required. You set up the solution and go. There's no updating or patching. It's all automatically done for you behind the scenes. I'm a managed service provider -- I want to set up a solution and forget about it. I want it to always work.
What was our ROI?
The amount of work that JumpCloud saves pays for the solution easily.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution depends on two things -- (1) whether you're going a la carte or buying the "JumpCloud Platform", and (2) whether you're paying a year in advance, or paying monthly. However, in most cases (even the smallest companies), the Platform option is the right way to go, and costs between $17 per user, per month. It's worth every penny. The price of the solution has increased over the last four years but is still reasonable. You can pay extra for upgraded technical support resources.
JumpCloud's pricing is right on their website. You don't have to go through an "email me a quote" type procedure. The pricing is straightforward to understand.
I rate the price of JumpCloud a four out of five.
Which other solutions did I evaluate?
Back in 2019, we looked into Okta. JumpCloud was a better fit then, primarily because of the JumpCloud agent for Mac and Windows.
What other advice do I have?
My advice to others is not to be afraid and try the solution out. It is worth it.
I rate JumpCloud a nine out of ten.
There's always room for improvement, regardless of how good the solution is.
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