JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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JumpCloud Tools for an Organisation.
What do you like best about the product?
I have completed the POC for Jumpcloud, i have learnt it's a very powefull tool for IT and IT Security.
What do you dislike about the product?
Automation or Scripting could be imporved.
What problems is the product solving and how is that benefiting you?
MDM and IAM. IT helps in managing the Device in a centralized location.
Its a good cloud tool
What do you like best about the product?
I like the most is the interface of the site which is userfriendly
What do you dislike about the product?
Unintuitive interface, some features feel limited.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes user management, device management, and authentication in one platform. This saves me time, reduces password issues, and strengthens security by enforcing policies across all devices, helping our team work securely and efficiently from anywhere.
Remote workforce management became surprisingly intuitive with JumpCloud's unified control
What do you like best about the product?
We especially like that JumpCloud can provide consistent software configurations across our team which has members working on a variety of applications (including a variety of specialized creative apps). It guarantees that everyone is operating on identical ground not bringing about project compatibility ache. We also like its simplicity in providing temporary access of our external contractors. We can easily remove access and authorise access to certain project resources and not overshare.
What do you dislike about the product?
To code very specific policy scripts to run on an obscure design software one would have to do a little external testing before implementation. It would be just awesome to have additional guided templates to those specific use cases. Sometimes confirmation of policy application on a remote endpoint may not be performed as immediately as desired (visual). At times you have to rake around a bit to verify a definite state.
What problems is the product solving and how is that benefiting you?
The constant part of our headache was the requirement to have consistent software environment between our team as creative folks as well as project specific contractors. A new designer may require an entire day to get his machine configured with the right versions and plug-ins, and because of the version control management there is a problem with the manager projects. With JumpCloud, since we have been using it, we silently deploy standard configurations and toolsets. The leaders of a project can now practice creativity rather than the hassles of mismatched software configurations.
Many features in one platform
What do you like best about the product?
We really liked the ecosystem. We have everything we needed in a cost-effective identity package and then some. We were able to decommission our old identity provider and two MDM packages and consolidate into one platform. In addition to this, we increased our security posture with the Zero Trust feature, an integrated password manager, and GDPR compliance. We were also able to initiate an onboarding/offboarding solution with our HR system with a native integration.
What do you dislike about the product?
Implementation took a bit longer than we expected due to the complexities of offboarding other tools and integrating JumpCloud. During the sales process expectations could have been a little more realistic.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving our Mobile Device Management(MDM), Identity Access Management(IAM), Remote Support, Governance, and Password Management opportunities. We benefit from these by simplifying all of these solutions in one platform. We have outsourced our Helpdesk and Security and require tools to manage multiple third-party privileged access, passwords, and Identities. This makes the process very simple.
Low maintenance LDAP solution
What do you like best about the product?
I live Jumpcloud! It allows my dev team to quickly onboard and off board new members quickly.
What do you dislike about the product?
Really the only downside is having to install the agent but once that is automated during setup of your virtual machine, no real problems.
What problems is the product solving and how is that benefiting you?
Managing multiple virtual machines across cloud accounts and providers.
JumpCloud simplifies user management with its seamless, cloud-based platform.
What do you like best about the product?
The platform makes it incredibly easy to manage users, devices, and security policies from a single dashboard. Its cross-platform support and cloud-based approach mean we can scale without worrying about infrastructure headaches.
What do you dislike about the product?
Can be considered expensive for low utilization.
What problems is the product solving and how is that benefiting you?
Remote mobile device management and user directory.
It was very good until update incident and now I have to reinstall Jumpcloud PM in a daily basis.
What do you like best about the product?
All changes are applied instantly, I don't need to ak users to logout/login to apply permissions and/or credentials added.
What do you dislike about the product?
When a password change, I apply the change for one account, but don't update all the same accounts in different shared folders.
What problems is the product solving and how is that benefiting you?
It's helping us to avoid unauthorized access, using SSO for some applications.
Easy to use, and versatile software for companies with not so tech savvy end users.
What do you like best about the product?
Easy to use for non-tech users. Applications are easy to locate and access all in one place for users. That with the password manager being tied in remove a lot of daily headaches.
What do you dislike about the product?
Weird bugs occurring in password manager software involving auto logins and auto-complete information.
What problems is the product solving and how is that benefiting you?
Keeping track of whats users are completing 2FA, and with the new AI updates its even easier.
Seamless SSO Integration That Simplified Our Entire Workflow
What do you like best about the product?
The SSO functionality is incredibly intuitive and robust. Setting up new application integrations is straightforward, often taking just a few minutes. The user portal is clean and simple, which has led to fantastic adoption from our team. They love having one-click access to all their essential apps without juggling multiple passwords. It's a feature that is both powerful for IT and genuinely appreciated by end-users.
What do you dislike about the product?
Some basic features of MDM is WIP and to be released in near future. This could have been there.
What problems is the product solving and how is that benefiting you?
Before JumpCloud, our application management was fragmented. We had users storing passwords in unsecured ways, and onboarding/offboarding was a tedious, multi-step process for IT, creating potential security gaps. JumpCloud centralized all of it. Now, we can provision or deprovision access to all integrated apps from a single console. The primary benefits have been a significantly improved security posture, a streamlined administrative workload, and a much better, more secure experience for our entire team.
Reliable, Flexible, and Easy-to-Manage Directory Solution”
What do you like best about the product?
JumpCloud has been a game-changer for centralizing identity and device management. Its intuitive interface makes onboarding new users and managing devices incredibly straightforward. The ability to integrate seamlessly with multiple platforms and apps—without being locked into a single ecosystem—is a huge advantage. Remote device management is smooth, and the Zero Trust security model gives us peace of mind. The support team is also responsive and helpful whenever we need guidance.
What do you dislike about the product?
While JumpCloud is a robust solution, there’s still room for improvement in reporting, alerting and analytics. Certain advanced configurations can feel a bit limited, and more built-in automation templates would be helpful.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us centralize and simplify identity and access management across multiple platforms, devices, and locations. Before adopting it, user provisioning and deprovisioning were manual and error-prone, increasing security risks and consuming valuable IT time. Now, we can manage all user accounts, enforce security policies, and control access from a single platform, regardless of device type or operating system.
The remote device management features have been especially valuable for our distributed workforce—allowing us to push updates, enforce compliance, and troubleshoot issues without needing physical access. This has saved countless hours and reduced downtime. Additionally, its Single Sign-On (SSO) capabilities have improved employee productivity and user experience by minimizing password fatigue while maintaining strong security through MFA and conditional access.
Overall, JumpCloud has streamlined IT operations, strengthened our security posture, and given us better visibility and control over our IT environment.
The remote device management features have been especially valuable for our distributed workforce—allowing us to push updates, enforce compliance, and troubleshoot issues without needing physical access. This has saved countless hours and reduced downtime. Additionally, its Single Sign-On (SSO) capabilities have improved employee productivity and user experience by minimizing password fatigue while maintaining strong security through MFA and conditional access.
Overall, JumpCloud has streamlined IT operations, strengthened our security posture, and given us better visibility and control over our IT environment.
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