JumpCloud
JumpCloud, Inc.External reviews
3,775 reviews
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External reviews are not included in the AWS star rating for the product.
Centralized Identity & Device Management That Just Works
What do you like best about the product?
JumpCloud makes it incredibly easy to manage user identities, devices, and access across multiple platforms from one place. Its cloud-based directory eliminates the need for on-premise Active Directory, which has been a huge time-saver. The integration options with SSO, MFA, and device management are intuitive, and the admin interface is clean and easy to navigate. Having cross-platform support for macOS, Windows, and Linux in the same tool is a major advantage.
What do you dislike about the product?
While powerful, some features still feel like they’re evolving. The policy configuration options could be more granular in certain areas, and device agent updates can sometimes require more manual intervention than expected. The MDM functionality is strong but not as fully featured as some dedicated MDM tools. Pricing can also add up as you scale, especially if you need advanced features across all users.
What problems is the product solving and how is that benefiting you?
JumpCloud has allowed us to centralize identity and device management in a single, cloud-based platform. Before adopting it, we were juggling multiple tools to manage user accounts, enforce security policies, and maintain compliance across macOS, Windows, and Linux devices. Now, we can provision and deprovision users quickly, apply consistent security policies, and integrate with our SSO and MFA workflows seamlessly.
This has reduced onboarding and offboarding time, lowered the risk of forgotten accounts, and improved overall security posture. The unified directory has eliminated the need for on-prem infrastructure like Active Directory, giving us more flexibility for remote work. Compliance audits are now faster because all activity logs, device statuses, and access controls are in one place.
This has reduced onboarding and offboarding time, lowered the risk of forgotten accounts, and improved overall security posture. The unified directory has eliminated the need for on-prem infrastructure like Active Directory, giving us more flexibility for remote work. Compliance audits are now faster because all activity logs, device statuses, and access controls are in one place.
Improved Performance: The app runs smoother and faster than before. No more lag or crashes!
What do you like best about the product?
THe most important thing is we can quickly login and check all the required informaion as a admin. I really appricate it
What do you dislike about the product?
we have not seen yet b, if we really feel any dislike then will update
What problems is the product solving and how is that benefiting you?
(Centralized User Management)No more juggling multiple directories—JumpCloud unifies everything.
(Secure Access Control) With SSO and MFA, it’s easier to enforce security without compromising user experience.
(Cross-Platform Device Management) Managing Windows, macOS, and Linux from one dashboard is a huge win.
(Secure Access Control) With SSO and MFA, it’s easier to enforce security without compromising user experience.
(Cross-Platform Device Management) Managing Windows, macOS, and Linux from one dashboard is a huge win.
The most important platform for IT
What do you like best about the product?
The platform is very easy to use, and navigate
They provide very detailed guides for everything and the support is amazing !
They provide very detailed guides for everything and the support is amazing !
What do you dislike about the product?
Nothing I can think of, the platform is great
What problems is the product solving and how is that benefiting you?
Saves me a lot of time (connecting to users devices with no time\ checking all the statuses )
Jumpcloud helps a lot in managing the users, devices and applications.
What do you like best about the product?
Very first thing is the UI and apart from that, It shares the predefined policies, easy to use guide and multiple admin useful things
What do you dislike about the product?
Sometime the Admin console page takes time to load when their is low network bandwidth.
What problems is the product solving and how is that benefiting you?
Managing the Users across HRMS, Collaboration tool and applications with their respective devices.
Best MDM of the century
What do you like best about the product?
JumpCloud stands out for its seamless identity and access management. Its intuitive interface, robust security features, and cross-platform support simplify IT tasks, enhancing productivity. The centralised dashboard ensures easy user and device management, making it an invaluable tool for modern IT environments.
What do you dislike about the product?
JumpCloud's pricing structure can be perceived as complex by some users. The platform offers a variety of services, including directory-as-a-service, device management, and identity access management, each with distinct pricing tiers.
What problems is the product solving and how is that benefiting you?
Software deployment
Great tool
What do you like best about the product?
JumpCloud's centralized user management and cross-platform support make it incredibly efficient for IT administration. I especially appreciate its seamless integration with various apps and strong security features like MFA and SSO, which streamline workflows and enhance overall system security.
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What do you dislike about the product?
JumpCloud can be complex to configure initially, especially for smaller teams without dedicated IT staff. Some advanced features feel limited or require third-party tools. The user interface could also be more intuitive, particularly when navigating detailed system or policy settings.
What problems is the product solving and how is that benefiting you?
umpCloud solves the problem of managing users, devices, and access across multiple platforms from a single cloud-based directory. This simplifies IT operations, improves security with features like SSO and MFA, and saves time by centralizing identity and device management in one platform.
JumpCloud helped with smooth login to our tools
What do you like best about the product?
JumpCloud and its SSO features, which enable smooth login.
What do you dislike about the product?
Nothing as of now, everything seems to work fine.
What problems is the product solving and how is that benefiting you?
JumpCloud helped us smoothly login to our apps with single sign on function it provides.
great for an all in one
What do you like best about the product?
UI is nice,
Commands are fast, MDM is good
Commands are fast, MDM is good
What do you dislike about the product?
User experience of forgotten (device) password, especially on Mac.
Very command heavy still,
templates of commands can be added as on-agent-install commands
Very command heavy still,
templates of commands can be added as on-agent-install commands
What problems is the product solving and how is that benefiting you?
devices management - both for computers and mobile devices.
software management
software management
Seamless AD Migration and Powerful Remote Management
What do you like best about the product?
The intuitive user interface makes managing 80-100 users and devices incredibly straightforward. The dedicated AD migration tool was a game-changer - it made our transition from on-premise Active Directory smooth and painless. I love how easily I can roll out security policies company-wide and execute remote commands across all devices. After 3 years as an administrator, JumpCloud consistently delivers on everything it promises - from user provisioning to device management to policy enforcement. It's rare to find a solution that truly fits every use case without compromise. JumpCloud easily integrated with our existing MacOS devices as well which was a major plus. When we ran into a minor issue onboarding MacOS devices, we messaged support who kindly gave the exact solution we needed.
What do you dislike about the product?
Honestly, after 3 years of daily use managing our mid-size organization, JumpCloud has consistently met all our needs. The platform has evolved well and continues to align perfectly with our requirements for remote user and device management.
What problems is the product solving and how is that benefiting you?
JumpCloud solved our biggest IT infrastructure challenge: moving away from costly, complex on-premise Active Directory while maintaining centralized control over our organization. Before JumpCloud, we were tied to physical servers and limited by location-based management constraints.
An Excellent Core Product with Room for Growth
What do you like best about the product?
The best thing about JumpCloud is its ability to unify our entire IT stack into a single pane of glass. It's our central source of truth for user identities, device management (for Mac, Windows, and Linux), and secure access to virtually everything—from cloud apps via SSO to our office Wi-Fi via RADIUS. It's the modern, flexible alternative to Active Directory that we desperately needed for our hybrid, multi-OS environment
What do you dislike about the product?
While JumpCloud is a fantastic core product, there are a few areas for improvement. The pricing model can become quite expensive as you scale and add more advanced features, which are often bundled as separate add-ons. Also, while its MDM (Mobile Device Management) capabilities are good for basic policy enforcement, they are not as mature or feature-rich as dedicated solutions like Jamf or Intune for power users with complex compliance needs.
What problems is the product solving and how is that benefiting you?
Fundamentally, JumpCloud solves the problem of fragmented IT management for the modern, hybrid workplace. Before, our IT infrastructure was a patchwork of different tools that didn't talk to each other, creating security gaps and massive inefficiencies.
1: The "Multi-OS & Hybrid Work" Dilemma
2: "Tool Sprawl" and Administrative Burden
3: Inconsistent Security and Compliance Gaps
4: Inefficient and Insecure Onboarding/Offboarding
1: The "Multi-OS & Hybrid Work" Dilemma
2: "Tool Sprawl" and Administrative Burden
3: Inconsistent Security and Compliance Gaps
4: Inefficient and Insecure Onboarding/Offboarding
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